Inter-Tel 7000 Model 8662 User Guide
QUICK REFERENCE GUIDE FOR FREQUENTLY USED FEATURES This guide provides basic instructions for frequently used system features. Refer to the user guide for more information on these and other features. PLACING AN EMERGENCY CALL IMPORTANT Before using your endpoint, contact your system administrator to make sure your system is correctly configured for emergency service. Dial 9 1 1 ( 9 9 9 / 1 1 2 Eur.) to place an emergency call. You do not have to select an outside line first.
REDIALING A NUMBER To redial the last number called: Press REDIAL or 0 0 . PLACING A CALL ON HOLD While on the call, press or the HOLD menu button To return to the call, press or the flashing LINE button. TRANSFERRING A CALL 1. While on the call, press TRANSFER or the XFR menu button. 2. If you are transferring the call to a subscriber, dial the extension number. If you are transferring the call to an outside number, press OUTGOING or 9 to connect to an outgoing line, and then dial the number.
USING REACH ME 5 6 0 . 1. Press the REACH ME menu button or 2. Press the BROWSE menu button, and then NEXT/PREVIOUS menu button or to scroll through the options. 3. Press the ACCEPT menu button or # to accept the Reach Me setting. If you selected FORWARD TO, enter the extension or outside number, and then press the ACCEPT menu button or # to accept the setting. USING HOT RULES 1. While on a call or while a call is ringing, press the HOT RULES menu button. 2.
LEAVING TEXT MESSAGES 1. Do one of the following: • Press MESSAGE , and then press the LEAVE MESSAGE menu button. 5 2 0 . • Press 2. Dial the extension number. CANCELING A SENT TEXT MESSAGE 1. Do one of the following: • Press MESSAGE , and then press the CANCEL MESSAGE menu button. 5 2 2 . • Press 2. Dial the extension number. 3. Press the DELETE menu button or 1 to cancel the message. VIEWING, REPLYING TO, OR DELETING A TEXT MESSAGE 1.
ACCESSING YOUR MAILBOX NOTE The following instructions include Automatic Speech Recognition (ASR) spoken commands, which can be used instead of pressing the dialpad buttons if ASR is enabled for your system. Contact your system administrator for the voice mail number and password. To access your mailbox: Dial the system voice mail number, and then enter your password when prompted. If you are not prompted for your password, press , and then enter your password. Press # to accept the entry.
FEATURE CODES Press before entering the feature code.
NOTICE This user guide is released by Inter-Tel, Inc. and provides information necessary to use the Model 8662 endpoint. The guide contents, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
REGULATORY INFORMATION Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider.
CONTENTS PAGE GETTING STARTED Table of Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Inter-Tel Personal Communicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 4 5 6 6 7 7 Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE Features Used While on a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Mute Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE VOICE MAIL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Mailbox Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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GETTING STARTED Getting Started WELCOME The instructions in this user guide are for using the Model 8662 Session Initiation Protocol (SIP) endpoint* on the Inter-Tel® 7000 Network Communications Solution. The removable Quick Reference Guide is an overview of frequently used features. This guide includes the following sections: • Getting Started: An overview of the endpoint, how to set up your endpoint, and how to initialize your voice mail account.
GETTING STARTED INTER-TEL PERSONAL COMMUNICATOR Inter-Tel Personal Communicator is an integrated software component of the Inter-Tel 7000 Network Communications Solution and adds advanced features to your system, including: • Presence management: Change your status and availability (see page 27). • Call routing: Route calls based on preset conditions (see page 29). • Contacts: Connect to others using contact features (see page 37).
The model 8662 endpoint features include: • Liquid crystal display (LCD): Displays user and system information and a feature menu. • Message Indicator lamp: Indicates message activity. • LCD menu buttons: Select feature options from the LCD. • Hold button: Places calls on hold. • Special button: Activates features. • Feature buttons: Provide quick access to system features. • Dialpad buttons: Used for entering numbers, letters, and symbols.
GETTING STARTED Feature Buttons Feature buttons provide quick access to commonly used endpoint features. Some default feature buttons are described in the following table. NOTE If your feature buttons are not labeled, or if they are labeled incorrectly, you can print new labels using Inter-Tel Personal Communicator for Web. If necessary, contact your system administrator to have the correct labels installed. BUTTON PAGE 14 Adjust volume settings or scroll through feature options.
The Model 8662 has a six-line LCD. When the endpoint is idle, the top two lines show user and system information, including: • Extension number • Subscriber name • Time and date • Call information (during a call) • Message indication (after receiving messages) If your status is not set to available (see page 27), your status setting displays on the first line instead of your display name and extension number. The system time and date or a status return time or date display on the second line.
GETTING STARTED What You See and Hear The model 8662 has many audio and visual signals to indicate feature activity. The following are a few helpful tips: • Feature lamps may be unlit ( LINE to indicate call or feature activity. • A red lamp indicates that a call is ringing, holding, or active on your endpoint. • All feature lamps illuminate at the same time for a few seconds when the endpoint is resetting or powering on (see page 10).
GETTING STARTED Power Requirements CAUTION Endpoint Damage Hazard. Make sure your endpoint is connected to the proper power supply before using. Contact your system administrator if you have any questions regarding power requirements. The endpoint requires either an individual power supply unit or a centralized power source. The following individual power supply units are compatible with the endpoint: • Inter-Tel power supply unit (48-volt DC output)—part number 806.1114 (806.
GETTING STARTED ENDPOINT SETUP Your endpoint should be ready to use. If either of the following messages is displayed, ENTER CONFIG URL ENTER ACTIVATION CODE contact your system administrator for assistance or refer to the Activation and Welcome e-mail messages (as shown in Microsoft® Outlook® below), which contain information to activate your endpoint and enable Inter-Tel Personal Communicator for your account.
GETTING STARTED Adjusting Volume Settings Volume settings for the following features may be adjusted individually as needed: • Handset • Headset • External speaker • Background music • Ringer You must be using the feature to change the volume setting. For example, if you want to change handset volume setting, you must be using the handset. To adjust a volume setting: While using the feature, press of the button to save the setting. or .
GETTING STARTED Listening to Background Music If your system is equipped with a music source, you can listen to background music through the external speaker. To enable/disable background music: Press toggle). 5 1 (Background Music on/off Resetting the Endpoint If your endpoint is not working properly, it may need to be reset. Contact your system administrator before resetting your endpoint. To reset your endpoint: Press (at the same time) 7 8 .
See Voice Mail Features on page 47 for more information on using system voice mail features. Voice mail instructions include Automatic Speech Recognition (ASR) voice commands, which can be used instead of pressing the dialpad buttons if ASR is enabled for your system (see page 47). Initializing Voice Mail If necessary, contact your voice mail administrator for the voice mail extension number and your voice mail password.
GETTING STARTED Recording Your Personal Greeting(s) Your personal greeting* informs callers why they have reached your voice mailbox, so you may include some or all of the following information: • Whether or not you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers who do not want to leave a message). For example, “Press 0 to return to the operator.
Basic Features Basic features include answering and placing calls, features used while on a call, and using messages. NOTE Some features work only with Inter-Tel endpoints connected to the Inter-Tel 7000 Network Communications Solution. FEATURE NOT ENABLED If you are unable to use a feature or if a feature is not working properly, contact your system administrator for more information. Because the Model 8662 is dynamic and programmable, there may be multiple ways to access and use features.
ANSWERING CALLS Your endpoint may be preset to automatically answer intercom (internal) calls using the Auto Answer feature (see below). After disabling Auto Answer, you can answer calls using your handset or headset. To answer a call: Lift the handset, or press to answer a call while using a headset or to answer a call handsfree. If you are currently on a call, press the flashing LINE button to answer waiting calls (see page 15).
Answering Waiting Calls If you receive a call while on another call, you hear a call waiting tone through your handset or headset, and the Caller ID information (if available) displays. To answer a waiting call and place the first call on hold: Press the flashing LINE button. Using Automatic Line Answer NOTE Auto Answer overrides Automatic Line Answer and answers calls handsfree (see page 14). To enable Automatic Line Answer, do one of the following: 3 2 1 (Automatic Line Answer on).
PLACING CALLS The following instructions are for using basic features associated with placing emergency, intercom, and outside calls. You can also use the Station and System speed dial features when placing a call (see page 19). BASIC FEATURES Placing Emergency Calls IMPORTANT Contact your system administrator to make sure your system is correctly configured for emergency service before using your endpoint.
Placing an Off-Hook Voice Announce An Off-Hook Voice Announce (OHVA) connects you to a subscriber’s speakerphone while the subscriber is on another call. This allows the subscriber to speak and listen to you while on the active call.* The subscriber’s extension does not have to be busy to place an OHVA—you can also place an OHVA while the extension is idle. If the called subscriber is on a handsfree call or on a call while using a headset, you are camped-on to the extension until the call is terminated.
Placing Outside Calls Outside calls are calls placed to parties outside of the organization. BASIC FEATURES To place an outside call: 1. With or without the handset lifted, do one of the following: • Press OUTGOING . • Press the OUTGOING menu button. • Press the Outgoing Call access code. The default code is 9 . MUTE to move the cur2. Dial the number. If you enter an incorrect digit, press sor backward, deleting the last digit(s) entered. Using Billing Codes Billing codes are used to categorize calls.
Using Speed Dial There are two types of speed dial that you can use to dial numbers: • Station speed dial: A subset of contacts (up to 20) from your Personal contact list which have access codes ( 0 1 to 1 9 ) assigned to them for speed dialing.* • To use Speed Dial: Press plus the access code assigned to the contact. For example: 0 1 to call a personal contact (using Station speed dial). • Press 0 0 to call a company number (using System speed dial).
FEATURES USED WHILE ON A CALL The following features are primarily used for active or incoming calls. Placing Calls On Hold When you place a call on hold, the held party hears music on hold or silence, depending on your system configuration. While the call is on hold, the system periodically rings your endpoint as a reminder. BASIC FEATURES To place a call on hold: 1. Press or the HOLD menu button. 2. Hang up or place another call. To return to a held call: 1. Lift the handset or press (handsfree).
Using the Mute Feature The Mute feature disables your microphone to prevent parties from hearing you. To enable or disable the Mute feature: While on the call, press MUTE/UNMUTE menu button. MUTE or the Displaying Your User Information You can temporarily display your user information and the system time and date. 6 5 . Displaying Caller ID Information Use Caller ID to display the caller’s name or number (if available) and the elapsed time of the call, toggling between the name and number.
Transferring Calls BASIC FEATURES There are three ways to transfer calls: • Transfer to Ring: Transfers the call to an extension or outside number. • Transfer to Hold: Transfers the call to another subscriber and places the call on hold. • Transfer on Connect: Transfers the call to another phone and then disconnects the call from your endpoint. For example, use Transfer on Connect to transfer a call from your endpoint to your cell phone or personal digital assistant (PDA). To use Transfer to Ring: 1.
Using Send to Destination Send to Destination allows you to send incoming calls to another extension or outside number. CALL FORWARDED TO 1234 CALL FORWARDED TO 4809619000 Extension Outside Number Using Directed Call Pickup Directed Call Pickup allows you to answer a call that is ringing or holding at another endpoint (reverse transfer a call). For example, if you receive a call but you are away from your desk, you can answer the call from any system endpoint. To use Directed Call Pickup: 5 3 . 1.
Placing Conference Calls You can place a conference call with subscribers and outside parties. The number of parties who can be added to the conference depends on system configuration. BASIC FEATURES To place a conference call: CONF 1. While on the first call, press or the CNF menu button to place the call on hold. 2. Add the conference parties: If you are adding subscribers: a. Dial the extension number and announce the conference. b.
USING MESSAGES When you receive new text or voice mail messages, the Message Indicator lamp flashes, and the LCD shows the number of new messages. Instant messages do not display on the endpoint and are not indicated by the Message Indicator lamp or LCD.* Using Text Messages Personal Communicator for Windows to create and send your own text messages. To send a text message: 1. Do one of the following: • Press MESSAGE , and then press the LEAVE MESSAGE menu button. 5 2 0 . • Press 2.
Leaving and Listening to Voice Mail Messages Use voice mail to record a message and send it to a subscriber’s mailbox. BASIC FEATURES To leave a voice mail message: 1. Do one of the following: • Press MESSAGE , and then press the LEAVE VMAIL menu button. 9 3 . • Press 2. Dial the extension number. 3. Leave your voice mail message, and then hang up. To listen to a new voice mail message (Message button and lamp are flashing): 1. While the handset is on-hook, press MESSAGE or the VIEW MESSAGE menu button.
Advanced Features The Inter-Tel 7000 Network Communications Solution advanced features provide you with the latest communication technologies. PRESENCE MANAGEMENT Presence management features enable you to: • Inform subscribers of your availability and direct calls based on your status (see below). • Route incoming calls using Reach Me (see page 29). • Use routing rules to set and change how your calls are routed based on the caller, type of call, and destination (see page 29).
To change your status: 1. Press STATUS or the STATUS menu button. 2. Do one of the following: • Enter the status identifier from the table on page 27. • Press the BROWSE menu button, and then press the NEXT/PREVIOUS menu button or to scroll through the options. If the status includes a time, date, or forwarding number, enter the information using the dialpad buttons. See the following table for dialpad button character descriptions. 3. Press the ACCEPT menu button or # to set the status.
Using Reach Me Use Reach Me to route calls to the following (default) destinations:* • At my desk: Calls are sent to your current location based on your status setting. • Voice mail: Calls are sent to voice mail. • Forward to: Calls are sent to the extension or outside number entered as the forwarding number. • Follow rules: Calls or instant messages are routed based on default system routing rules or routing rules created using Inter-Tel Personal Communicator for Web. To use Reach Me: 1.
ADVANCED SUBSCRIBER FEATURES Advanced subscriber features allow you to: • Lock your endpoint (see below). • Bypass routing rules to contact other subscribers (see page 30). • Redirect active or incoming calls using Hot Rules (see page 31). • Find and call contacts using Personal Assistant (see page 32). • Record calls and voice memos using Record-A-Call (see page 32). • Log on to other endpoints using Hot Desking (see page 33).
Using Direct Endpoint Access Direct Endpoint Access allows you to call a subscriber’s extension and bypass all routing rules enabled by the subscriber.* This ensures the extension endpoint is dialed. To use Direct Endpoint Access: 6 . 9 1. Press 2. Dial the extension number. Using Direct Account Access Direct Account Access allows you to call a subscriber at the subscriber’s current location and bypass any other enabled routing rules. To use Direct Account Access: 7 . 9 1. Press 2.
Using Personal Assistant Personal Assistant allows you to place a call by saying the name, extension, or outside number of the person you are calling.* To use Personal Assistant: 6 4 . 1. Press 2. After hearing Personal Assistant’s introduction (“Who would you like to call?”), say the name, extension, or outside number of the person you want to call. Personal Assistant verifies the information or asks you to repeat the request. 3. Say “Yes” to accept, or say “No” to start over.
Recording a Voice Memo You can use Record-A-Memo to record a voice memo and save it to your mailbox or another subscriber’s mailbox as a voice mail message. To record a voice memo: 8 . 5 1. Press 2. Enter the mailbox number (if not preprogrammed). 3. Record the message. 4. Press the END CALL menu button (or hang up) to stop recording. To retrieve the recording: Retrieve the recording as a new message (see Listening to Voice Mail Messages on page 48).
Using Group Listen Group Listen allows you and others to listen to a caller over the speaker while you use the handset or headset to continue speaking. This allows other people in the room to listen to the caller while the caller can hear you only. Because Group Listen uses the external speaker, it cannot be used during a handsfree call. To enable Group Listen during a call, do one of the following: 4 9 1 (Group Listen on). • Press 4 9 2 (Group Listen on/off).
Using the Outbound Communication Menu The Outbound Communication menu displays when using system features such as the Call Log and contact lists. It allows you to quickly connect to subscribers using the following system communication options: • FIND ME: Call the subscriber’s “At My Desk” location (see page 29). • MESSAGE: Leave a text message (see page 25). • V-MAIL: Leave a voice mail message (see page 26). • QUEUE: Queue for the subscriber (see page 17).
Using Your Call Log Your Call Log is a record of recent missed, incoming, and outgoing calls (up to the last 50 calls for each type). For each call, you can see who the call was from/to and when the call occurred. You can also place calls from the Call Log. To use the Call Log: 1. Do one of the following: • Press CALL LOG or the CALLS menu button, and then go to step 2. • Enter the feature code from the following table, and then go to step 3.
Using Contact Lists There are four types of contact lists:* • Personal: A directory of your personal contacts. Station speed dial numbers (see page 19) can be assigned from the Personal contact list. • Group: A subset of your personal contacts which has been assigned to a particular group. The default groups are Family, Friends, VIP, and Blocked. • Company: A directory of phone numbers entered by the system administrator. System speed dial numbers (see page 19) are assigned from this contact list.
Searching for a Contact You can search for a contact name by entering either all or part of the name using the dialpad buttons. See the following table for dialpad button character descriptions.
Using Inter-Tel Personal Communicator for Voice Inter-Tel Personal Communicator for Voice is a “voice portal” that allows you to call into the system from any endpoint or phone and access Inter-Tel Personal Communicator features.* Because the voice portal uses Text-To-Speech (TTS) and Automatic Speech Recognition (ASR) technologies to activate and play feature selections, it is accessed and used similarly to using your voice mail account.
The voice recognition system understands a variety of word combinations when activating menu commands (see the following table).
To activate a feature from the voice portal using voice commands: 1. If necessary, contact your system administrator for the voice portal number and your PIN. Dial the voice portal number, enter your PIN, and then press # .* If you are calling from another system endpoint, press when prompted for your password. Then enter your mailbox number, PIN, and then press # . The system asks, “How may I help you today?” 2.
INTER-TEL PERSONAL COMMUNICATOR FOR VOICE FLOWCHART The following flowchart provides step sequences for activating voice portal features when using the dialpad buttons. Press in any menu to go back one menu level. Press # to accept an entry without waiting for the time-out. Contact your system administrator for the voice portal number. Dial the voice portal number, enter your PIN, and then press # . If you are calling from another system endpoint, press when prompted for your password.
HUNT GROUPS Your system may be programmed for hunt groups. A hunt group is a group of subscribers who share a common extension in addition to having individual extensions. This allows calls to be directed to anyone in the hunt group (using the hunt group extension number) or to a subscriber in the hunt group (using the subscriber’s extension number). There are two types of hunt groups:* • Basic: You are automatically logged in to the hunt group. You cannot log out of a basic hunt group.
Requesting Agent Help Using Agent Help, you can request help from a designated Agent Help extension (usually a supervisor) during a call.* When activated, the “helper” can hear you and the other party, but the other party cannot hear the helper. To use Agent Help: 8 4 . 1. While on the call, press 2. Dial the Agent Help extension number (if not preprogrammed†). 3. Based on whether the call is accepted or rejected, a confirmation notice appears.
Using Bridged Line Appearance Bridged Line Appearance (BLA) allows a subscriber’s endpoint(s) to be monitored by one or more other subscribers, or BLA group members (secondary extensions).* When the subscriber (primary extension) receives a call, it is offered to all BLA group members. Any BLA group member can answer incoming or held calls at the primary extension by pressing an assigned BLA feature button.
ADVANCED FEATURES 46 Inter-Tel® Model 8662 Endpoint User Guide
Voice Mail Features ABOUT VOICE MAIL NOTE See page 11 in the Getting Started section to set up your voice mail account and to select and record personal greetings. Voice mail is an electronic mailbox that usually corresponds to your extension number. However, you can have a mailbox that does not correspond to an extension (for agents or other personnel who do not have a permanent office).
MAILBOX FEATURES Some of the following features may not be enabled for your system. Contact your system administrator for more information. Accessing Your Mailbox Contact your voice mail administrator for the system voice mail and message notification/retrieval (MNR) numbers. The system voice mail number provides access to all voice mail features. The MNR number is used to access messages only.
Changing Your Voice Mail Password You can change your voice mail password. Your voice mail password is also your personal identification number (PIN), which is used for the following system features: • Voice mail password (see page 11) • Unlocking your endpoint (see page 30) • Hot Desking (see page 33) • Inter-Tel Personal Communicator for Voice (see page 39) • Advanced hunt groups (see page 43). NOTE Changing your voice mail password also changes your PIN. To change your mailbox password: 1.
Changing Your Message Envelope When you receive a voice mail (or an e-mail or fax message if applicable), an “envelope” is played.
Using Special Delivery Options You can add special delivery options to voice mail messages sent to other subscribers. The following options are available after recording the message: • Private: This prevents the recipient from forwarding it to other subscribers. • Certified: When the recipient listens to the message, you receive a receipt notice. • Priority: This places your message ahead of all other waiting messages in the receiving mailbox.
Screening Calls You can screen outside calls that are transferred to you from the system Auto Attendant. Calls can be transferred using the following methods: • Unannounced Calls: Calls are sent directly to your extension. • Announce-Only Calls: Before Auto Attendant transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” Then the call is sent to your extension.
To set up Remote Messaging for voice mail messages: 1. Access your mailbox as described on page 48. 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to select Remote Messaging. 4. Select one of the following options: • Press 1 or say “Primary” to set up a primary cascade. • Press 2 or say “Alternate” to set up an alternate cascade. 5. Press 1 or say “Level,” and then enter or say the number (1 to 9) of the level you want to program.
VOICE MAIL FLOWCHART (WITHOUT E-MAIL READER) In most menus, you can press or say “Cancel” to return to the previous menu, or press say “Accept” to accept the option.
E-MAIL READER Using E-Mail Reader, you can access voice mail, e-mail, and fax messages from your mailbox.* E-Mail Reader uses Text-to-Speech (TTS) to convert the text in an e-mail message to an audio file. After you listen to your message, you have the same options for saving, forwarding, deleting, etc. as in voice mail. When you reply to an e-mail message, you are prompted to record a message, and then your reply is sent as an audio file attachment in an e-mail to the receiver.
To enter your e-mail password: To repeat menu instructions, say “Help” or press NOTES 0 at any time. If you enter an incorrect password, or if you choose to skip setting a new E-Mail Reader password, the Main Menu E-Mail Reader Count option (see page 57) is automatically disabled to prevent having to hear the invalid password prompt for each subsequent login and to protect against being locked out of your e-mail account. 1. Access your mailbox as described on page 48.
Using Main Menu E-Mail Reader Count After you set up your E-Mail Reader account, the system announces the number of voice mail, e-mail, and fax messages you have each time you access your mailbox before you can listen to your messages. The voice prompt that indicates the number of e-mail and fax messages is the “Main Menu E-Mail Reader Count” option. (Voice mail message prompts are not included in Main Menu E-Mail Reader Count and will always be played when you access your mailbox.
VOICE MAIL FLOWCHART (WITH E-MAIL READER) In most menus, you can press or say “Cancel” to return to the previous menu, or press say “Accept” to accept the option. “Primary” Greeting If you are not prompted for your password, press , enter your mailbox number and password, and then press # .
Troubleshooting Tools This section includes information to help solve problems that you may be experiencing with your endpoint. Refer to this section before contacting your provider or system administrator. Troubleshooting topics include: • Contact information: Provides information about system administrator contacts. • Troubleshooting tables: Present possible problems and suggest methods to solve them. • Feature and access code tables: Provide feature and access codes used with the Inter-Tel 7000 system.
TROUBLESHOOTING TIPS The table below includes troubleshooting tips for endpoint and system features. The table on page 63 includes tips for voice mail features. Refer to the tables before contacting your system administrator or local Inter-Tel provider. TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES PROBLEM SOLUTION The endpoint is not working properly. Reset the endpoint (see page 10). If the endpoint continues to fail, contact your system administrator.
TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES PROBLEM SOLUTION I am unable to see my Inter-Tel Personal Communicator toolbar(s) in Microsoft® Outlook®. Right-click in the toolbars area of Outlook. If the toolbars are available in the list, select the appropriate toolbar(s) you want to display. If they are not listed, try using the following method: 1.From the Microsoft Outlook Help menu, select “About Microsoft Outlook.” 2.On the About window, click the “Disabled Items” button. 3.
TROUBLESHOOTING TIPS – ENDPOINT AND SYSTEM FEATURES PROBLEM I get the following error message: INVALID LICENSE I get the following message: REMOTE SURVIVABILITY ON SOLUTION The system licensing is not configured properly. Contact your system administrator for assistance. Remote Survivability mode is enabled.
TROUBLESHOOTING TIPS – VOICE MAIL FEATURES PROBLEM SOLUTION I cannot use one or more of the voice mail features described in this guide. Your system may not support the feature, or your system administrator may not have enabled the feature. Contact your voice mail administrator for more information. I get a “Mailbox almost full or full” message. No new messages can be received until waiting or saved messages are deleted. I get a “Mailbox quota grace limit reached” message.
DEFAULT ACCESS CODES The following are default system access codes.
FEATURE CODES The following are default system feature codes and may be changed by your system administrator. If you are notified that a feature code has been changed, record the new code in the “New Code” column for reference.
FEATURE NAME TROUBLESHOOTING TOOLS Contacts – Personal 66 DEFAULT CODE NEW CODE 303 Contacts – Search 301 Contacts – Select Type 300 Direct Account Access 97 Direct Endpoint Access 96 Directed Call Pickup 53 Display User Info/Time/Date 65 Group Call Pickup 54 Group Listen – Off 490 Group Listen – On 491 Group Listen – On/Off 492 Headset – Off 400 Headset – On 401 Headset – On/Off 402 Hold 36 Hot Desking – Log Off 870 Hot Desking – Log On 871 Hot Desking – Log On/Log Of
FEATURE NAME DEFAULT CODE Personal Assistant 64 Queue (Callback) Request 44 Reach Me – At My Desk 561 Reach Me – Browse 560 Reach Me – Follow Rules 564 Reach Me – Forward To 563 Reach Me – Voice Mail 562 Record-A-Call 85 Record-A-Memo 58 Redial 00 Send to Destination 48 Silent Monitor 80 Silent Monitor – Barge In 91 Speed Dial – Station 01 to 19 Speed Dial – System 200 to 299 Station Monitor 83 Status 89 System Mode – Default 681 System Mode – Default/Night Toggle 680
TROUBLESHOOTING TOOLS 68 Inter-Tel® Model 8662 Endpoint User Guide
Index A Access codes 64 Accessing your mailbox 48 Activation code 8 Adding a party to conference calls 24 Administrators, types 59 Alternate greeting, recording 12 Annoyance Call Trace, using 21 Answering a waiting call 15 Answering calls 14 Audio problems 60 Auto Answer Incoming, enabling and disabling 14 Auto Answer Outgoing, enabling and disabling 14 Auto Answer, using 14 Auto Line Answer, using 15 Auto logon 26, 41, 48 Automatic Speech Recognition 11, 47 B Background music volume, adjusting 9 Billing c
E Camp-on, using 16 Canceling a feature 13 Changing your personal greeting 12 E-Mail Reader fax destination, programming 57 Codes access 64 billing, using 18 Main Menu E-Mail Reader Count, using 57 password, entering 55 default system access 64 Emergency calls, placing 16 feature 65 Endpoint Outgoing Call Access Code 16 Company contact list 37 Conference calls dropping out of 24 hold, placing on 24 party, adding a 24 placing 24 Configuration URL 8 Connectors connectors 6 Direct Account Access, usi
I Features available while in Remote Survivability 62 canceling 13 endpoint 3 time-out 6 Firmware, updating 7 Flowchart Inter-Tel Personal Communicator for Voice 42 Initializing voice mail 11 Instant messaging 25 Internal calls, placing 16 Inter-Tel 7000 system 1 contact information 59 voice mail (with E-Mail Reader) 58 Personal Communicator 2 voice mail (without E-Mail Reader) 54 Personal Communicator for Voice flowchart 42 G Greeting alternate 12 personal 12 personal, changing your 12 primary 12 sy
O Off-hook 6 Off-Hook Voice Announce, placing 17 On-hook 6 Outbound Caller ID blocking 21 Outgoing Call Access Code 16 Outside calls, placing 18 P Page groups 26 Paging subscribers 26 Personal Assistant, using 32 Personal Computer (PC) port 6 Personal contact list 37 Personal greeting, recording your 12 PIN, changing 49 Power requirements 7 Power supply 7 Presence management 27 Primary greeting 12 Q Queuing for a subscriber 17 R Reach Me At My Desk 29 Follow Rules 29 Forward To 29 using 29 Voice Mail 29
V Viewing angle, adjusting 8 Voice mail Call Screening Transfer Method, changing 52 deleted messages, recovering 51 directory name, changing 49 E-Mail Reader 55 flowchart (with E-Mail Reader) 58 flowchart (without E-Mail Reader) 54 greetings alternate 12 personal, changing your 12 primary 12 recording your 12 system 12 initializing 11 mailbox, accessing 48 message envelope, changing 50 Message Notification/Retrieval 48 message search order, changing 49 messages leaving 26 listening to 48 recording and sendi
74 Inter-Tel® Model 8662 Endpoint User Guide
Part No. 590.
