Inter-Tel 3000 Administration Manual ®
Inter-Tel 3000 Administrator’s Manual TABLE OF CONTENTS FCC INFORMATION ....................................................................................................................... 1 FCC PART 68 EXHIBIT J................................................................................................. 1 CUSTOMER OWNED COIN/CREDIT CARD PHONES .................................................. 2 DATA EQUIPMENT .........................................................................................
Inter-Tel 3000 Administrator’s Manual CUSTOMIZING YOUR DIGITAL TELEPHONE SET................................................................... 21 TO CHANGE THE LANGUAGE ON YOUR PHONE .................................................... 21 AUTOMATIC ANSWER ................................................................................................ 21 TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR EXTENSION ............................................................................................
Inter-Tel 3000 Administrator’s Manual EXTERNAL FORWARDING ......................................................................................................... 34 TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL NUMBER ........................................................................................................................ 34 TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL NUMBER ......................................................................................
Inter-Tel 3000 Administrator’s Manual VOICE MAIL ..................................................................................................................................... 51 TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION ........................................ 51 SETTING UP VOICE MAILBOXES .............................................................................................. 51 TO RECORD VOICE MAILBOX GREETINGS .............................................................
Inter-Tel 3000 Administrator’s Manual TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE...................... 65 TO ACCEPT A WAITING CALL ................................................................................... 65 CALL WAITING FROM EXTERNAL CALLS............................................................... 65 MULTIPLE CALL PARK ............................................................................................... 66 BARGE-IN ..........................................................
Inter-Tel 3000 Administrator’s Manual ROOM MONITOR .......................................................................................................................... 80 EXTENSION LOCK ....................................................................................................................... 80 TO LOCK YOUR EXTENSION...................................................................................... 80 TO UNLOCK YOUR EXTENSION ............................................................
Inter-Tel 3000 Administrator’s Manual ADDITIONAL PROGRAMMING OPTIONS ................................................................................. 93 SYSTEM LANGUAGE ................................................................................................................... 93 TO CHANGE THE PROGRAMMING EXTENSION ..................................................................... 93 TO CHANGE THE SYSTEM PROGRAMMING PASSWORD ......................................................
Inter-Tel 3000 Administrator’s Manual INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED........................................................ 111 INCOMING CALLS ONLY WHEN PRI IS PROGRAMMED ...................................................... 111 OUTGOING GROUPS .................................................................................................................. 112 OUTGOING GROUPS PROGRAMMING WHEN T1 IS PROGRAMMED .................. 112 OUTGOING GROUPS WHEN PRI IS PROGRAMMED .......................
Inter-Tel 3000 Administrator’s Manual FCC INFORMATION FCC Part 68 Exhibit J This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the telephone company.
Inter-Tel 3000 Administrator’s Manual Customer Owned Coin/Credit Card Phones To comply with state tariffs, the Telephone Company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Inter-Tel 3000 Administrator’s Manual television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the receiving antenna • Relocate the CCU with respect to the receiver • Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an isolated, dedicated AC outlet If necessary, the user should consult the dealer or an experienced radio/television t
Inter-Tel 3000 Administrator’s Manual SAFETY REGULATIONS Important Safety Instructions The following safety information is reprinted from UL 60950:2000. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning.
Inter-Tel 3000 Administrator’s Manual If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. If the product has been dropped or the cabinet has been damaged.
Inter-Tel 3000 Administrator’s Manual LIMITED WARRANTY For a period of 18 months from the date of purchase, Inter-Tel® warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the Equipment, as set forth in the Installation Manual. Buyer’s sole and exclusive remedy for breach of this Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at Inter-Tel’s option.
Inter-Tel 3000 Administrator’s Manual SOFTWARE LICENSE AGREEMENT THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE.
Inter-Tel 3000 Administrator’s Manual acknowledge and agree that you have the responsibility to sublicense the end user of the software with an agreement in writing containing the statement that “the software licensed hereby can only be installed at the initial end user site licensed for this software and at no other site without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc.
Inter-Tel 3000 Administrator’s Manual You shall be solely responsible for the supervision, management and control of your use of the Program and related products and documentation.
Inter-Tel 3000 Administrator’s Manual Government Restricted Rights: The Software is provided with restricted rights. Use, duplication or disclosure by the government is subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987). Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.
Inter-Tel 3000 Administrator’s Manual INTRODUCTION SYSTEM DESCRIPTION • The Inter-Tel 3000 is an Integrated Communications System. It supports all your voice call needs and also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions and up to 12 IP extensions. • The Inter-Tel 3000 can accommodate up to 20 Central Office (CO) Lines. • The Inter-Tel 3000 can be equipped with a T1 module providing up to 24 T1 or 23 Primary Rate ISDN channels.
Inter-Tel 3000 Administrator’s Manual System Options The following table details the various system options available.
Inter-Tel 3000 Administrator’s Manual USING THIS GUIDE This Administrator’s Manual is your guide to using the Inter-Tel 3000 system. It also explains how to program system settings using a digital telephone set. In describing the various system features, dialing codes are given which are used to activate features with standard analog phones and the Inter-Tel cordless phone.
Inter-Tel 3000 Administrator’s Manual DIGITAL TELEPHONE SETS There are two digital telephone sets, one with eight and the other with sixteen programmable keys. All of the digital telephone sets are highly featured display telephones. They all have a four-line display that contains prompts, and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.
Inter-Tel 3000 Administrator’s Manual Sixteen Key Digital Telephone Set with DSS Mute Key 4 Function Keys: Hold Program Message Directory Volume Keys Speaker Key/Light Message Waiting/Ringing Indicator Handset Data Socket and Headset Socket (underneath) DSS Programmable Keys Clear Key Programmable Keys Display Keys Scroll/Edit Keys Numeric Keypad Sixteen Key Digital Telephone Set Mute Key Speaker Key/Light Volume Keys 4 Function Keys: Hold Program Message Directory Handset Message Waiting/Ri
Inter-Tel 3000 Administrator’s Manual To adjust the Digital Telephone Set Pedestal • • • • The pedestal can be mounted on two locations on the base of the telephone. The locations provide two angles 20 or 35-degrees. To remove the pedestal, press the clip down as shown. The telephone set can also be wall-mounted. When wall-mounted, the digital telephone set retaining hook must be reversed to ensure the handset can be properly retained.
Inter-Tel 3000 Administrator’s Manual Using the Digital Telephone Set Display The digital telephone set display presents prompts and information. It also provides selectable options to assist in activating features. Prompts and Information • • • • • • • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the System Programming menus from the wrong extension will result in the prompt “Programming refused”.
Inter-Tel 3000 Administrator’s Manual Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, are pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it is indicated by a ♦. Unselected items are indicated by a ◊.
Inter-Tel 3000 Administrator’s Manual Using the Programmable Keys / Line Keys There are eight programmable keys on the eight key digital telephone set, 16 on the sixteen key digital telephone set and 32 on the DSS. The keys on the digital telephone sets are pre-programmed as line keys. Each line key is associated with a “Line”, the first key with Line 1, the second with Line 2, etc. Pressing line key 1 selects the first line, returning a dial tone and allowing you to dial an external telephone number.
Inter-Tel 3000 Administrator’s Manual Using the Function Keys There are four function keys located directly above the digital telephone set display. Particular features are grouped under these keys, as follows: H HHold This key is used to place calls on system hold. When calls are placed on hold using this key, a prompt “Return To Line” is presented on the display. This key accesses the options available to customize your digital telephone set settings.
Inter-Tel 3000 Administrator’s Manual CUSTOMIZING YOUR DIGITAL TELEPHONE SET The PROGRAM key accesses the options available to customize your digital telephone set settings. To Change the Language on Your Phone Each extension can select the display prompts to be in English, French or Spanish. • From your digital telephone set, press the PROGRAM key. • Select “Language”. • Select the required option – English, French or Spanish. Press the speakerphone key to finish programming.
Inter-Tel 3000 Administrator’s Manual Headset Mode When a headset is plugged in to the headset socket, it is automatically detected and the option to turn the headset mode on is displayed on the display. You can also turn headset mode on and off via the PROGRAM key. • From your digital telephone set, press the PROGRAM key. • Press the Scroll Down key ( ) until “Headset Mode” is displayed. • Select “Headset Mode”. • Select the required option – “Turn Headset On” or “Turn Headset Off”.
Inter-Tel 3000 Administrator’s Manual Background Music This feature allows an extension to have music played over the speaker of a digital telephone set while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension. • From your digital telephone set, press the PROGRAM key.
Inter-Tel 3000 Administrator’s Manual USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes activate the system features. The activation of features from a standard phone is described throughout the manual. Feature Access Codes List To use a feature, dial the appropriate code from the list below. If your telephone is equipped with memory keys, you can program feature codes onto the keys (refer to your telephone user guide for instructions).
Inter-Tel 3000 Administrator’s Manual GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an External Call • Lift the handset and select a free line in one of the following ways: • Press the line key 1 for line 1, line key 2 for line 2, and so on. (This is applicable only if the Programmable Keys are programmed as line Keys, which is the default setting). • Dial 9 to select a line from outgoing group 1. • Dial 760 - 769 to select a line from outgoing groups 2 to 11 respectively.
Inter-Tel 3000 Administrator’s Manual • • • • • Select “System Programming”. Enter the System Programming Password and select “Lines”. Press the Scroll Down key ( ) until “Incoming Calls Only”. Select “Incoming Calls Only”. Select the lines that are to be used for incoming calls only. Lines programmed for incoming calls only will be indicated by a “♦”. Press the speakerphone key to finish programming. Note: To program Incoming Calls Only when a T1 or T1 PRI interface card is installed see page 111.
Inter-Tel 3000 Administrator’s Manual Note: By dialing the code 75 from a digital telephone set, the Scroll Up and Down keys can be used to view all the entries in the list. To Add or Delete a System Speed-Dial Number • • • • • • • • Press the DIRECTORY key. Press the Scroll Down key ( ) until “System Entries” is displayed. Select “System Entries”. You are prompted for a password. Enter the Speed-Dial Programming Password (0000 by default). Select the index (001 to 500).
Inter-Tel 3000 Administrator’s Manual Note: By dialing the code 74 from a digital telephone the Scroll Up and Down keys can be used to view all the locations in location sequence. To Dial a System Speed-Dial Number • • • • Press the DIRECTORY key. Select “System Speed Dial”. Enter the first letter of the name or scroll through the entries to find the entry you want. When you have selected the number or name you want a free line is automatically selected and the number is dialed.
Inter-Tel 3000 Administrator’s Manual ANSWERING CALLS When the digital telephone set rings, you can do one of the following: • • • Select “Answer The Call” on the display. Lift the handset. Press the speakerphone key. From a standard analog telephone, lift the handset when the phone is ringing. Ignoring Calls Ringing Your Phone You can ignore an internal or external call ringing your phone. You can do one of the following: • Select a free line key to make an outgoing call.
Inter-Tel 3000 Administrator’s Manual HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that other telephones can retrieve the call or you can return to the call at a later stage. To Place an External Call on System Hold • • • While on a CO line call either, press the Hold key, or select “System Hold” on the display. The caller is placed on hold and Music on Hold is returned. To retrieve the call, select “Return To Line” on the display or press the line key.
Inter-Tel 3000 Administrator’s Manual To Transfer a Call to an External Number • • • • While on the call, press the Scroll Down key ( ) until “External Transfer” is displayed. Select “External Transfer”. Select a free line and dial the number. When the call is answered, press “Transfer”. From a standard analog phone, press the Hookflash key, dial a line access code (9, 760-769) and when dial tone is returned dial the second number. When the call is answered replace the handset.
Inter-Tel 3000 Administrator’s Manual RE-DIRECTING CALLS This allows you to forward a call that is ringing at your digital telephone set. To Re-Direct a Call Ringing at Your Extension • • When a call is ringing at your digital telephone set, select “Re-Direct the call” on the display. Select a free extension from the extension list presented on the display. The call is presented to the selected extension and stops ringing at your digital telephone set.
Inter-Tel 3000 Administrator’s Manual Follow Me The Follow Me feature allows you to set a call forward to another extension after you have left your extension. • From the digital telephone set answering the calls, press the Scroll Down key ( ) until “Forward” is displayed. • Select “Forward”. • Select “Follow Me”. You will be prompted to enter your extension number and your extension lock password. (Default password is 123). Once these details are entered, the forwarding is activated.
Inter-Tel 3000 Administrator’s Manual Forward On No Answer The Forward On No Answer feature allows you to forward all your calls to ring at another extension if there is no answer at your extension after four rings. Alternatively, you can forward all external calls to an external number if your extension has not answered after four rings. • From the Idle Menu, press the Scroll Down key ( ) until “Forward” is displayed. • Select “Forward”. • Select “Forward On No Answer”.
Inter-Tel 3000 Administrator’s Manual To Forward All Calls or External Calls Only to an External Number • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key ( ) until “External Forwarding” is displayed. • Select “External Forwarding”.
Inter-Tel 3000 Administrator’s Manual CONFERENCE CALLS This feature allows you to set up a three-way conversation between three extensions, or between two extensions and a CO line, or between two CO lines and an extension. To Set Up an Internal Conference • • • • When on a call, press the Scroll Down key ( ) until “Internal Conference” is displayed. Select “Internal Conference”. Select the extension to be included in the conference. When the extension answers, select “Conference” on the display.
Inter-Tel 3000 Administrator’s Manual HANDSET MONITOR When you are on a call using the headset the handset receiver is also turned on. If you wish to disable this facility unplug the handset when the headset is installed INCOMING CALL HANDLING Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant or Courtesy Service.
Inter-Tel 3000 Administrator’s Manual The call can be forwarded to the group voice mailbox if one has been programmed for the group. .The incoming call to the Hunt Group, will ring each available extension, once it reaches that last extension it will forward the call to the group mailbox after the forward on no answer timer expires. The call can be forwarded to another group or extension.
Inter-Tel 3000 Administrator’s Manual • • If hunt group is chosen select the type of hunt group, Linear, Circular or Longest Idle. Enter the extensions into the group. The order in which the extensions are entered determines the sequence in which unanswered calls are presented to extensions in the group. The call will be presented to the first available extension and if not answered there then the next one in the order in which they are programmed. Press the speakerphone key to finish programming.
Inter-Tel 3000 Administrator’s Manual • Select the group you wish to set up. Up to 11 groups can be set up, each with a corresponding access code, 9 or 760 - 769 • Select the lines to be in the group. The lines in the group are indicated by a “♦”. Press the speakerphone key to finish programming. Note: Lines can be in one outgoing group only. Selecting a line to be a member of a group automatically removes it from all other groups.
Inter-Tel 3000 Administrator’s Manual • • • • • Enter the time in 24-hour format e.g., 1400 is 2:00pm. Press “Confirm”. Select “Off time 2” to set the first time the “Night Service” turns off automatically. Enter the time in 24-hour format e.g., 1400 is 2:00pm. Press “Confirm”. Press the speakerphone key to finish programming. To Manually Turn on Night Service The Manual “Night Service” feature enables you to turn “Night Service” on or off manually.
Inter-Tel 3000 Administrator’s Manual AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact. A Voice Module must be installed for this feature to operate. When a line programmed for Auto-Attendant receives a call, the call will be answered by the system. When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you for calling.
Inter-Tel 3000 Administrator’s Manual Dialing More than One Digit If a valid extension number is dialed and the extension is free, the phone is rung. If the extension is busy the call is camped on to the extension. If a forward when busy is programmed it is activated. If forward on no answer is programmed it is activated after the no answer timer expires.
Inter-Tel 3000 Administrator’s Manual Auto-Attendant Programming Auto-Attendant can be enabled on a line-by-line basis from the programming extension. If a call is received on an Auto-Attendant line when the voice mail system is busy, the call will ring as a normal call. If the voice mail system becomes free before the call is answered, the Auto-Attendant feature is activated, the call is automatically answered and the Auto-Attendant message is returned.
Inter-Tel 3000 Administrator’s Manual To Customize the Auto-Attendant Message • • • • • • From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Change greetings”. Select “Auto Attendant Day” or “Auto Attendant Night” to record the “Day Service” and “Night Service” greetings respectively. • Select “Record Greeting”.
Inter-Tel 3000 Administrator’s Manual COURTESY SERVICE This service is available, with a standard greeting, on all systems. If the system is equipped with a Voice Module, you can customize the greeting. When the Courtesy Service feature is activated on a CO line, callers to the system are answered automatically after a programmable period, a message is returned to the caller and the internal phone or phones continue to ring.
Inter-Tel 3000 Administrator’s Manual To Change the Ringing Time before Calls are answered by the Courtesy Greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Inter-Tel 3000 Administrator’s Manual Simple Directory Service This is a service where a greeting is recorded on site listing names and their extension numbers. When the directory message is recorded you can access it by dialling # when listening to the Auto Attendant greeting. If you dial # and there is no directory message recorded, the call is presented to the group or extension programmed for the line in the Incoming Ringing programming. See page 37.
Inter-Tel 3000 Administrator’s Manual “(Recorded name). If this is correct press pound. For the previous name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory press star”. When the user dials # after the prompt the selected extension is rung. If there are no names in the directory the call is presented to the destination set in the “Incoming Ringing” programming for the CO line.
Inter-Tel 3000 Administrator’s Manual Note: Although the names are entered using the code 2 for A, 22 for B etc the matching is done using 2 for A, B and C, 3 for D, E and F etc. Recording names • • • • • Press the MESSAGE key. Select “Voice Messaging”. Enter your extension number (which is your voice mailbox number). Enter your voice mail Password (1111 by default) followed by #. You are presented with the Voice Messaging Control Menu.
Inter-Tel 3000 Administrator’s Manual VOICE MAIL Voice mail services are available only on those systems equipped with the optional voice mail module. Up to 40 extensions can be allocated voice mailboxes. The 20 ring groups can also be allocated voice mailboxes. A further 10 mailboxes, not associated with extensions or groups, can also be programmed. These are called Phantom mailboxes and can be used for people who do not have a dedicated extension.
Inter-Tel 3000 Administrator’s Manual • • Press “Confirm”. Press the speakerphone key to finish programming. From a standard phone dial 9 to select the greetings. Dialing 1 selects the primary greeting and dialing 2 selects the alternate greeting. When a greeting is selected dial 1 to change the greeting and speak to record the greeting when prompted. If a greeting is deleted the default greeting is used. To Replay a Voice Mailbox Greeting • • • • • • • At your extension, press the MESSAGE key.
Inter-Tel 3000 Administrator’s Manual • • • • Select “Forward to VM” or enter 710 as the extension number. If “Forward On No Answer” is activated to 710, the voice mailbox will answer calls unanswered after four rings. If “Forward When Busy” is activated to 710, calls you cannot receive will be answered by the voice mailbox. For information on how to Forward calls, see page 32. To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox You can operate your voice mail in voice mail monitor mode.
Inter-Tel 3000 Administrator’s Manual To Access Voice Mailboxes • • • • • Press the MESSAGE key. Select “Voice Messaging”. Enter your extension number (which is your voice mailbox number). Enter your voice mail password (1111 by default) followed by #. You are presented with the Voice Messaging Control Menu.
Inter-Tel 3000 Administrator’s Manual Return Call The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox. • When you have listened to a message in the voice mailbox select the “Return Call” option. • The system initiates a call to that number. From a standard analog phone dial 0 to activate “Return Call”. Note: To return calls to external callers, the Caller ID service must be available on the CO lines.
Inter-Tel 3000 Administrator’s Manual The same rules apply to these recordings as do to normal messages left in voice mailboxes. Read messages are deleted in 8 days and unretrieved messages are deleted in 15 days. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Select “Call Recording”.
Inter-Tel 3000 Administrator’s Manual Turning Remote Notification on and off • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number (which is your voice mailbox number). • Enter your voice mail password (1111 by default) followed by #. • Select “Remote Notification”. • Turn remote notification on or off as required. From a standard phone dial 41 to turn remote notification on and 42 to turn it off.
Inter-Tel 3000 Administrator’s Manual The default value is set at 1. Selecting the Number of Retry Attempts The number of simultaneous remote notification calls can be set at 1 or 2. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Remote Notification”. • Select “Retry attempts”.
Inter-Tel 3000 Administrator’s Manual To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extension. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Select “Examine Passwords”. • Select “Voice Mail Password”.
Inter-Tel 3000 Administrator’s Manual • • • Select “Language”. Select “Voice Mail”. Select the language required. Information-Only Voice Mailboxes All voice mailboxes (extension, group and phantom) can be programmed as information-only voice mailboxes. When a voice mailbox is set as “Information Only” callers to the voice mailbox will hear the voice mailbox greeting but will not be able to leave a message. The voice mailbox has all the other attributes of a standard voice mailbox, i.e.
Inter-Tel 3000 Administrator’s Manual To Turn the System Voice Mailbox On and Off • At the programming extension press the Scroll Down key ( ) until “System Voice Mail Box” is displayed. • Select “System Voice Box” to turn the System voice mailbox on. Select “System Voice Box” again to turn the System voice mailbox off. Note: “System Voice Box” will appear as one of the first options on the programming extension to indicate the System voice mailbox has been turned on.
Inter-Tel 3000 Administrator’s Manual To Set the Time a Call will ring before the System Voice Mailbox Answers • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”. • Select “System Voice Box Delay”. • Enter the time. The default is 010 seconds.
Inter-Tel 3000 Administrator’s Manual ADDITIONAL CALL FEATURES Redial Use the Redial feature to redial the external number you most recently dialed. A line is selected automatically and the last external number dialed is redialed. It is important to note that this feature redials external calls only, calls to other extensions are not redialed. To Redial the Last External Number Dialed • From the Idle Menu, select “Redial Last Number”.
Inter-Tel 3000 Administrator’s Manual To Pick up a Holding call at another extension • From a digital telephone set select the “Flashing Line led”. From a standard analog phone, dial #5 and then the line number (Line numbers starting from 01 to 20). For example: To pick up a call that is on hold in line 2, dial #502 from the extension you want to pick the call from. Note: If the Inter-Tel 3000 is in PBX mode, this feature will not work.
Inter-Tel 3000 Administrator’s Manual Ring Back If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free. If you dial for a CO line and no lines are free, use the Ring Back feature to get a CO line as soon as one is available. To have a Busy Extension Call You Back when it Becomes Free • When you have called a busy extension, select “Ring Back” on the display.
Inter-Tel 3000 Administrator’s Manual Multiple Call Park The Call Park feature allows you to place up to 5 external calls on special hold by parking them in the system. Any extension can then pick up the call. To Park and Retrieve a Call • • • • On a digital telephone set, select “Call Park” on the display. Select the “Park position 1-5” “Pick Up Park” is then displayed on the top line on the display on all digital telephone sets.
Inter-Tel 3000 Administrator’s Manual • • • • • Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Barge-In” is displayed. Select “Barge-In Protection”. Select the extensions that are to be protected from barge-in. The extensions you select will have a “♦” displayed beside them. The default is that no extensions are protected.
Inter-Tel 3000 Administrator’s Manual When two lines are connected in conversation: • Select one of the lines by pressing the line key. • Select “Intrude” on the display. You will then be connected in a three-way conversation.
Inter-Tel 3000 Administrator’s Manual Setting Display Messages This feature enables you to leave a display message that will be seen by any digital telephone set calling your extension. You can also set a display message on a standard analog telephone but you cannot check the content. To Set a Message to be displayed to Internal Callers • • • • Press the MESSAGE key. Select “Display Messaging”. Select the message to be displayed from the message menu.
Inter-Tel 3000 Administrator’s Manual • If your digital telephone set is not ringing for the call, you can examine the incoming call ID by selecting “Examine Incoming Call”. The same information shown on the ringing digital telephone sets is then displayed. Programming the System to Display Caller ID Information If you subscribe to the Caller ID service from your telephone company, then you can program the system to display caller numbers.
Inter-Tel 3000 Administrator’s Manual • • • • Enter the name to be associated with the number. Refer to page 18 for help on how to enter names. Press Confirm. Select the option “Day Mode”, “Night Mode” or “Day and Night Mode”. Select the required option of “Extension”, “Group”, “Auto-Attendant” or “Courtesy Service”. Note: When selecting “Extension”, only one extension can be selected.
Inter-Tel 3000 Administrator’s Manual To Set up Extensions with an Individual Caller ID List You can program up to 40 extensions to store ten numbers each. Each of these extensions will have a separate record of calls that ring on CO lines programmed to ring their extensions only. • • • • • • • From the programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual To make an Announcement over a Public Address System If there is a Public Address (PA) system connected to your Inter-Tel 3000, any extension can make an announcement over the PA system. • • • From the Idle Menu, press the Scroll Down key ( ) until “Paging” is displayed. Select “Paging”. Select “Public Address” and make your announcement. The announcement can last a maximum of fifteen seconds.
Inter-Tel 3000 Administrator’s Manual Single Extension Page The Single Extension Page feature allows you to call and speak over the speaker of an individual digital telephone set. If the digital telephone set is page-protected the call will fail. • From the Idle Menu, press the Scroll Down key ( ) until “Single Extension Page” is displayed • Select “Single Extension Page". • Select the extension you wish to page. • Make your announcement. From a standard analog phone, the code is 715.
Inter-Tel 3000 Administrator’s Manual • • • • Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Manager / Assistant” is displayed. Select “Manager / Assistant”. Select the assistant extension. When selected, the menu changes to allow you to select the manager extension(s). • Select the manager extension(s). Manager extensions will be indicated by a “♦” alongside.
Inter-Tel 3000 Administrator’s Manual Note: The assistant extension must be programmed to receive Call Waiting tones. See page 82. To Program a Key to Call the Assistant’s Extension Directly With this feature set, the manager can call the assistant, while the assistant’s extension is idle, by pressing the key. Also, the manager can see the status of the assistant’s extension from the key light. It is on steadily if the extension is busy, and flashing if it is ringing.
Inter-Tel 3000 Administrator’s Manual Press the speakerphone key to finish programming. Note: When enabling or disabling the LCR feature, the new setting does not take immediate effect. There can be a delay of up to 1 minute for the setting to take effect. Note: To program LCR Codes when a T1 or T1 PRI interface card is installed see page 112.
Inter-Tel 3000 Administrator’s Manual To Set up the Account Code Operation • • • • • • From the programming extension, press the PROGRAM key. Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key ( ) until “Account Codes” is displayed. Select “Account Codes”. Select “Account Codes On”. The option “Forced Extensions” is presented.
Inter-Tel 3000 Administrator’s Manual Note: An extension in forced mode cannot make a second call to set up an External Consultation, Transfer or Conference. If they wish to make a second call while on a call, they must place the first call on System hold and then place the second call after they enter an account code for the second call. PBX MODE The Inter-Tel 3000 can be set, through System Programming, to operate in either PBX or Key System mode. The switch works in Key System mode by default.
Inter-Tel 3000 Administrator’s Manual display. “Call Back” and “Reminder Call” are the only incoming ringing that will be accepted when this feature is set. To Set Do-Not-Disturb on Your Extension • From the Idle Menu, press the Scroll Down key ( ) until “Do-Not-Disturb” is displayed. • Select “Do-Not-Disturb”. Note: “Do-Not-Disturb” is not available on extension 20 - the operator position. To Cancel Do-Not-Disturb on Your Extension • From the Idle Menu, Select “Cancel Do-Not-Disturb”.
Inter-Tel 3000 Administrator’s Manual To Make a Call from a Locked Extension • • • • • Dial 9 or 760 - 769 or press a line key. Dial your three-digit lock password. (The default lock password is 123). Lift the handset and press either “Send Digits” or the speakerphone key. A line will be selected. Dial the number you require. To Change Your Extension Lock Password • From the Idle Menu, press the Scroll Down key ( ) until “Extension Lock” is displayed. • Select “Extension Lock”.
Inter-Tel 3000 Administrator’s Manual TONE PROTECTION As described on page 65, extensions can present a busy extension with a call waiting tone, provided the busy extension is not protected against receiving call-waiting tones. By default, all extensions are protected against receiving Call Waiting tones, except extension 20. However, you can program extensions to receive call-waiting tones.
Inter-Tel 3000 Administrator’s Manual SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signal can be required if you are using certain network services on standard CO lines, or if your Inter-Tel 3000 is connected to another telephone system (PBX) via one of the line interfaces. The Hookflash feature allows you to send a hold signal forward on the line to the CO or PBX. To send a hold signal, you must be on a call or have dialed at least one digit of the number you are calling.
Inter-Tel 3000 Administrator’s Manual MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source can be internal, in which case it is integrated into the system and cannot be changed, or external, in which case an external source must be connected to your system. To Supply Music, Tone or Silence to Callers on Hold • • • • • • • From the programming extension, press the PROGRAM key.
Inter-Tel 3000 Administrator’s Manual • • Select “Name Programming”. From the extension menu, select the extension you want to name and enter the name as described on page 18. Up to ten characters (including spaces) can be entered for each name. • When the name is entered, select “Confirm”. You will be presented with the extension menu and can continue programming other names. Press the speakerphone key to finish programming. CLASS-OF-SERVICE Each extension can be programmed for a Class-of-Service.
Inter-Tel 3000 Administrator’s Manual • Select “Confirm” when the code is entered. Press the speakerphone key to finish programming. To Restrict Extension Outgoing Calls During the Day With this feature, you can assign the extensions to a Class-of -Service that will operate when the system is in “Day Service”. On power-up, all extensions are in class 1. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed.
Inter-Tel 3000 Administrator’s Manual POWER FAILURE OPTIONS To Provide Battery Backup Your Inter-Tel 3000 can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the Inter-Tel 3000 is provided for at least one hour in the event of a power failure. Battery Alarm If your system is equipped with a battery, a message “Battery” is displayed on extension 20 if the system is running on the battery.
Inter-Tel 3000 Administrator’s Manual USING A DOOR PHONE You can equip your Inter-Tel 3000 with an optional Door Phone. The Door Phone has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Phone installed in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.
Inter-Tel 3000 Administrator’s Manual To Program which Extensions can Operate the Doorstrike • • • • • • • From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming password and select “Extensions”. Press the Scroll Down key ( ) until “Open Door Restriction” is displayed. Select “Open Door Restriction”. Select which extensions are restricted from opening the door.
Inter-Tel 3000 Administrator’s Manual CALL LOGGING Your Inter-Tel 3000 system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required. This is selected in the System Programming. Another option allows the last four digits of the dialed number to be masked.
Inter-Tel 3000 Administrator’s Manual • Select the extensions whose calls are not to be logged. The selected extensions will be indicated with a “♦”. Press the speakerphone key to finish programming. To Set the Call Logging Interface Speed • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Inter-Tel 3000 Administrator’s Manual • Select “Access Digits”. Enter the “Access Digits” for an external line on the parent PBX and select “Confirm”. • Select “Ext. num. length”. Enter the number of digits in the extension numbers on the parent PBX. Press the speakerphone key to finish programming.
Inter-Tel 3000 Administrator’s Manual ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voice Module and Courtesy Service prompts can be programmed to be in English, French or Spanish. The default language is English. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Select “Language”.
Inter-Tel 3000 Administrator’s Manual TO CONFIGURE UNEQUIPPED LINE INTERFACES The system assumes that available line interfaces have CO lines connected to them. If a line interface does not have an CO line connected, ensure correct system operation by un-equipping the line interface in System Programming, as follows: • • • • • • • From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual TO CONFIGURE LINE KEY LIGHTS When a call is placed on System Hold, you can decide if the associated line key light is to flash or remain steady on all other digital telephone sets. The default setting is that the light flashes. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”.
Inter-Tel 3000 Administrator’s Manual TO CHANGE RINGING FROM 50 TO 20 HZ This option allows the ringing frequency to be changed from the default 50 Hz to 20 Hz on individual extensions. • From the Programming extension, press the PROGRAM key. • Select “System Programming”. • Enter the System Programming Password and select “Extensions”. • Press the Scroll Down key ( ) until “20 Hz Ringing” is displayed. • Select “20 Hz Ringing”. • Select the extensions required to ring at 20 Hz.
Inter-Tel 3000 Administrator’s Manual FLEXIBLE NUMBERING The extensions numbers, line access digits, and first digit of the feature codes can be changed. This allows systems with Direct Inward Dialing (DID) numbers to have their extension number reflect the DID number. When you change the numbering, the extension numbers must be changed to 3 or 4 digit numbers. If you want to return to the 2 digit scheme you must reset the switch to the default factory settings. See page 103.
Inter-Tel 3000 Administrator’s Manual General Rules for Flexible Numbering: If you select “Confirm” without making an entry, the top line of the display changes to entry to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
Inter-Tel 3000 Administrator’s Manual LOCAL CODES The Caller ID number presented from the network is the 10 digit national number. It does not include the 1 that is required for toll calls. The system must be able to distinguish between local and toll numbers. This is achieved by entering the local codes under system programming. When a number is received, the threedigit area code is compared to the codes entered in the Local Codes table.
Inter-Tel 3000 Administrator’s Manual To Program Loop Calling on System Lines This feature is used when specialized lines without dial tone are connected to the switch. These can be tie lines or lines with external ring down equipment. When a line is programmed for loop calling the dialled digits are not shown on the display. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual If dial tone detection is turned off the line will be connected and digits dialled whether dial tone is present or not. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “PSTN Programming” is displayed. • Select “PSTN Programming”.
Inter-Tel 3000 Administrator’s Manual Programming System Timers You can set various timers from the programming extension to suit your requirements. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “System”. • Press the Scroll Down key ( ) until “Timers” is displayed. • Select “Timers”.
Inter-Tel 3000 Administrator’s Manual Auto Attendant Day The time a call to the auto attendant, when the system is in day mode, will ring before the auto attendant answers the call. System Voice mailbox delay The time a call to the auto attendant, when the system is in night mode, will ring before the auto attendant answers the call. System Voice mailbox delay This is the time that elapses before an unanswered incoming call is presented with the System voice mailbox greeting.
Inter-Tel 3000 Administrator’s Manual T1 / PRI INTERFACE The system can be equipped with a T1 card to provide up to 24 T1 Robbed Bit Signaling (RBS) channels or 23 Primary Rate ISDN (PRI) channels. The programming and set up options available on the T1 / PRI interface are described below. T1 (RBS) OR PRI (ISDN) When a T1 card is installed it is automatically set as a T1 interface with 24 E&M wink start channels. It can be changed to PRI ISDN. • From the programming extension, press the PROGRAM key.
Inter-Tel 3000 Administrator’s Manual • Select T1 (RBS). • Select “Coding”. • Two options are presented “AMI” or “B8ZS”. • Select the required option. The default setting is AMI. A solid diamond indicates the option selected. Programming the Line Build-Out on the T1 The Line Build out can be set at 0dB, -7.5dB, -15dB or -22dB. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual *DNIS* *ANI*DNIS* • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS). • Select “Line Type”. • Select “DID” line type. • Select one of the options listed above.
Inter-Tel 3000 Administrator’s Manual The default is Wink Start Programming Received Digits on the T1 If Received digits is selected the display updates to show the equipped T1 lines. • From the programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “T1 (RBS) or PRI (ISDN)” is displayed. • Select T1 (RBS).
Inter-Tel 3000 Administrator’s Manual T1 PRI Channel Programming If T1 PRI is programmed the default settings are as follows: The ISDN Signalling Protocol (Q931) is set to National ISDN 2. The Line Build Out is set to -7.5 dB. The Line Gain is set to High at -3dB. Programming the ISDN Signalling Protocol (Q931) on the T1 PRI Two ISDN signalling protocols are supported, National ISDN 2 and AT&T 5ESS.
Inter-Tel 3000 Administrator’s Manual The default setting is High -3dB. Note: Low is the recommended receive setting as specified in EIA 464C. Medium is the recommended value in EIA 464B. LINE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED When a T1 module is equipped the following “Line Programming” options are modified. The change is dependent on whether the interface is programmed as a T1 or Primary Rate ISDN interface.
Inter-Tel 3000 Administrator’s Manual Each T1 line can be programmed to ring a different group or extension. They can be individually programmed to be answered by Auto Attendant or the Courtesy Service in the normal manner. If the interface is programmed as T1 PRI and no CO lines are installed then the Incoming Ringing is programmed as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual Switch equipped with a T1 interface The menu showing the T1 lines programmed as available, in the “Equipped Lines” programming. If CO Lines are provided these are shown as lines 25-28 depending on the number equipped. “Outgoing Restriction” is programmed as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual OUTGOING GROUPS Outgoing groups programming when T1 is programmed Individual T1 channels can be programmed into the different line groups. • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”. • Enter the System Programming Password and select “Lines”. • Press the Scroll Down key ( ) until “Outgoing Groups” is displayed. • Select “Outgoing Groups” option.
Inter-Tel 3000 Administrator’s Manual • If “Preferred” is selected, the calls will be routed on any available line, if none of the selected lines are available. In this case, the output code is not dialed. Press the speakerphone key to finish programming. Note: Lines 1, 2 etc. are the T1 lines programmed as equipped in the Equipped Lines Programming, Lines 25-28 are any CO lines equipped.
Inter-Tel 3000 Administrator’s Manual • • • Press the Scroll Down key ( ) until “System Voice Box” is displayed. Select “System Voice Box”. Select the lines to be answered by the System Voice mailbox. The lines that will be answered are indicated by a “♦”. Press the speakerphone key to finish programming. Note: If PRI is selected all the available B-channels are answered by the System Voice Mailbox. Lines 24 - 26 are the CO Lines.
Inter-Tel 3000 Administrator’s Manual Note: When selecting “Extension”, only one extension can be selected. If more than one extension is required, then a group would have to be programmed with the required extensions in the group. CALLED NUMBER ROUTING If the DID or DNIS service is provided the calls can be routed to extensions or groups based on the called number received. A table of 100 entries is provided in the DID/DNIS Table programming option.
Inter-Tel 3000 Administrator’s Manual Note: With ISDN if the Caller Number field is provided then it can be displayed regardless of the presentation flag. TR-11087 provides this information. TELESECRETARY SERVICE A new programming option 'Telesecretary Service' is provided in the extension programming menu and is programmed as follows: • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until “System Programming” is displayed. • Select “System Programming”.
Inter-Tel 3000 Administrator’s Manual PRESENTATION OF LINES ON THE SYSTEMPHONES PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE The systemphone keys are programmed with Lines 1-8 in the case of the eight key set and Lines 1-16 in the case of the sixteen key set. If the switch is programmed with a T1 interface pressing Line 1 will select the first T1 line, selecting Line 2 will select the second line etc.
Inter-Tel 3000 Administrator’s Manual PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM key on the digital telephone set. The following screens show what appears when the PROGRAM key is pressed. The menu options displayed, apart from “System Programming”, can be accessed and programmed from any extension using a eight key setor a sixteen key set. 1. 2.
Inter-Tel 3000 Administrator’s Manual Accessing System Programming Options System Programming options can also be programmed via a digital telephone set. However, the digital telephone set must be connected to the extension that is programmed as the programming extension. By default, the Programming extension is extension 20. You access all System Programming options via the PROGRAM key on the digital telephone set connected to the programming extension.
Inter-Tel 3000 Administrator’s Manual System Settings Options If “System” is selected, the following screens appear: 1. Select Option - Language - Time And Date - Change Password 2. Select Option - Programming Position - Night Service - Music On Hold 3. Select Option - Line Key Light - Change Greetings - Call Logging 4. Select Option - Timers - Door Phone - PA Amplifier 5. Select Option - Caller ID List 6.
Inter-Tel 3000 Administrator’s Manual The following table lists the available System options, with their defaults, if applicable. Feature Default Notes Language English See page 93. Time and date XX:XX xx-xx-xx See page 83. Change password • System Password 1111 See page 93.
Inter-Tel 3000 Administrator’s Manual Caller ID List Store all calls Store unanswered calls Class codes • Table 2 • Table 3 • Allowed Table • Restricted Table Stores unanswered calls See page 71. Not programmed See page 85. Local Codes • Table of Local dialing codes Not Programmed See page 99.
Inter-Tel 3000 Administrator’s Manual Extensions Settings Options If “Extensions” is selected, the following screens appear: 1. 2. Select option Select option - Name Programming - Page Protection - Restriction Classes - Open Door Restriction - Tone Protect - Personal Caller ID List 3. Select option - Sys. Speed Dial. Override - Voice Mail Boxes - Extension Disconnect 4. Select option - VM Capacity % Used - No Call Logging - External Forwarding 5.
Inter-Tel 3000 Administrator’s Manual The following table lists the available “Extensions” options, with their defaults, if applicable. Feature Name programming Restriction classes • Day class-of-service • Night class-of-service Tone Protect Page Protection Open Door Restriction Individual Caller ID List Sys. Speed Dial.
Inter-Tel 3000 Administrator’s Manual Lines Settings Options If “Lines” is selected, the following screens appear: 1. Select option - Equipped Lines - Group programming - Incoming ringing 2. Select option - Outgoing Restriction - Incoming Calls Only - Outgoing Groups 3. Select option - PBX Group - LCR Codes - LCR Timebands 4. Select option - CID / ANI Table - DID / DNIS Table - PSTN Programming 5. Select option - System Voice Mail Box - Call Routing Priority - T1 (RBS) or PRI (ISDN) 6.
Inter-Tel 3000 Administrator’s Manual The following table lists the available “Lines” options, with their defaults, if applicable.
Inter-Tel 3000 Administrator’s Manual Index 50 to 20 Hz .......................................................96 AA Dial Time.................................................103 Accept a Waiting Call ......................................65 Account Codes .................................................77 Account Codes - Forced mode .........................78 Add ...................................................................27 Alternate Greeting ............................................
Inter-Tel 3000 Administrator’s Manual Group forwarding .............................................35 Group Mailboxes..............................................56 Group Programming.........................................38 Headset .......................................................22, 36 Hold............................................................30, 84 External ........................................................30 Hookflash .........................................................
Inter-Tel 3000 Administrator’s Manual System language...............................................93 System Programming .........................22, 93, 118 System Voice Mailbox ...............................60, 61 System Voice mailbox delay ..........................103 Temporary Greeting ...................................45, 47 Text entry .........................................................18 Time and Date ..................................................83 Timers................................
Administrator's Manual Issue 5, May 2007 Part number 618.
