User Manual

ix
Reseller Technical Support.......................................................................... 47
Technical Support........................................................................................ 47
Technical Support Setting in Package Track............................................... 48
Software Services ............................................................................................... 48
CHAPTER 4: System Options .............................................................49
Introduction................................................................................................................ 50
Verifying Database Connection ................................................................................. 50
IntelliTrack Database.......................................................................................... 50
SQL Server Logon Information.......................................................................... 50
Strong Password Requirements................................................................... 51
Testing the Database Connection via the UDL File ........................................... 51
Connecting to the Database with SQL Server Management Studio................... 56
Database Backup and Restore.................................................................................... 58
Setting System Options.............................................................................................. 58
Reaching the Options Window ........................................................................... 58
Viewing or Changing the Database Connection Setting..................................... 59
Setting Security.......................................................................................................... 61
Technical Support Settings ........................................................................................ 62
Transferring Data ....................................................................................................... 63
Sending Data to the Batch Portable Application ....................................................... 64
Uploading Data from the Handheld Application................................................ 67
Receiving Handheld Data............................................................................ 67
Wireless Batch Option ........................................................................................ 70
CHAPTER 5: Data Entry .....................................................................73
Introduction................................................................................................................ 74
Recipients................................................................................................................... 75
Adding a Recipient ............................................................................................. 76
Editing a Recipient ............................................................................................. 77
Deleting a Recipient ........................................................................................... 79
Purging Recipients.............................................................................................. 79
File Requirements for Importing Recipients ...................................................... 80
Generating a Text File ................................................................................. 81
Text File Example ....................................................................................... 82
Generating an Excel File ............................................................................. 82
Excel File Example...................................................................................... 82
Importing Recipients .......................................................................................... 82
Users .......................................................................................................................... 84