User manual

44
Faulty installation Check all cables, plugs, contacts and
connections.
Wrong IP address Check the IP address (with an IP utility).
No image
Faulty data
transmission within
the LAN
Check data transmission with the ping
command.
Firewall protection Check the Internet firewall with your system
administrator.
Accessible
locally, but not
externally
Default routers
required
Check if you need to configure the default
router settings.
Only half the
image is
displayed
Lower version of IE Upgrade Internet Explorer to version 6.0 or
higher.
The password
has been
forgotten
Press the Factory Default Reset button to reset the camera to default.
Set up the camera again.
The camera IP
address and port
number have
been forgotten
Find the IP address by using the IP install utility. You can find the IP
address easily unless the operating PC is not on the same gateway
with the unit.
The Password
has been
forgotten
Press the Factory Default Reset button to reset the camera to default.
Set up the camera again.
Your PC is not
connected to the camera
Click "Refresh" on the Web browser.
Confirm that the image refreshes, and that
you can operate the pan/tilt/zoom/focus
functions.
The camera is not turned
on
Turn the camera on.
Multiple users are
operating camera
simultaneously
Wait for a moment and then access the
camera again.
The pan, tilt,
zoom, focus, click
to center and
preset features
do not work
The pan/tilt/zoom/focus
reaches on the end of its
range
Confirm that the end display is displayed
on the operation bar.