User manual

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new IP address and reinstall the unit.
If you receive: Request timed out – this
means that the IP address is available for use
with your camera. In this case, check all
cabling and reinstall the unit.
Cannot log in If the camera has been configured to use
HTTPS, check that the protocol in the URL
used to access the unit is correct. You may
need to type this in manually (e.g., http or
https) in the browser’s address field.
The IP address has
been changed by
DHCP
1) Move the camera to an isolated network or
to one with no DHCP or BOOTP server. Set
the IP address again, using an IP utility or the
ARP Ping commands.
2) Access the unit and disable BOOTP and
DHCP in the TCP/IP settings. Return the unit
to the main network. The unit has a fixed IP
address that will not change.
3) As an alternative to 2), if a dynamic IP
address via DHCP or BOOTP is required,
select the required service and then configure
the IP address change notification from the
network settings. Return the unit to the main
network. The unit will now have a dynamic IP
address, but will notify you if the address
changes.
Cannot access
from a Web
browser
Other network
problems
Test the network connection to another
network device, then Ping that device from
your workstations.
Missing images in
uploads
This can occur when trying to use a larger
image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update Configuring hi-res images, high frame rate,
etc. will reduce the performance of the
camera.
Slow Performance Slow performance may be caused by heavy
network traffic, too many users with access to
the unit, low-performing client, use of features
such as Event handling, image rotation, etc.
Video Image
Problems
Too dark or light
image
Re-configure the video settings.
Bad snapshot
images
Display incorrectly
configured on your
workstation
In Display Properties, configure your display
to show at least 65000 colors; i.e., at least 16-
bit. Using only 16 or 256 colors on your
display will produce dithering artifacts in the
image.