- Intellinet Wireless Network IP Camera User's Guide

WIRELESS NETWORK IP CAMERA User’s Guide

C. Trouble Shooting

This appendix provides useful information to help you to resolve any difficulty you might have

with your Wireless Network IP Camera. Fault symptoms, possible causes and remedial actions are

provided within a quick reference table.

PINGing your IP Address

By sending a packet to the specified address and waiting for a reply, the PING (Packet Internet

Groper) can determine whether a specific IP address is accessible; it also provides a particularly

useful method for confirming addressing conflicts with your Wireless Network IP Camera on the

network.

Having disconnected your Wireless Network IP Camera, follow the instructions below in

association with Symptoms, Possible Cause and Remedial Actions, on next page, and run the PING

utility to troubleshoot TCP/IP problems on your network.

① Start a DOS window

② Type ping x.x.x.x, where is the IP address of Wireless Network IP Camera

③ The subsequent replies will provide an explanation as to the case as to the cause of the

problem. Replies can be interpreted as defined in the table below:

PING Reply Interpretation and recommendation

Symptoms, Possible Causes and Remedial Actions

Symptoms Possible causes Remedial actions

bytes = 32 time = 2 ms The IP address is already used and cannot be used again. Your

must obtain a new IP address

Destination host unreachable Wireless Network IP Camera is not accessible within your

subnet.

You must obtain a new IP address

Request timed out This IP address is not used by anyone and is available for use

with your Wireless Network IP Camera

Wireless Network IP

Camera cannot be

accessed from a Web

browser

The IP address is

already used by another

devices

1.Disconnect your Wireless Network IP Camera

from the network

2. Run the PING utility (as described in PINGing

your IP Address below) and follow