BARRIER GLASS TABS TH IS SID EO UT NOTE: INSTALL BARRIER GLASS PRINTED SIDE OUT.“THIS SIDE OUT” MUST BE LEGIBLE ON BARRIER GLASS. VE RE RTIC QU AL IRE G D AP Figure 4.
Removing Firebox Glass Assembly Firebox Gasket Seal and Firebox Glass 1. Remove the transition media from the appliance. Lift the transition media tray out of appliance. Disconnect the wires that are connected to the reset switch. The transition media tray fits tightly, lift carefully. See Figure 4.4. Assembly Inspection 2. Locate the glass clips that are on the upper edge of the glass frame of the appliance. See Figure 4.4. 3. Use both index fingers to release the glass clips. 4.
Burner Ignition and Operation Frequency: Annually By: Qualified Service Technician Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer. • Verify burner is properly secured and aligned with pilot or igniter. • Clean off burner tube, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary. • Inspect for lifting or other flame problems. • Verify air shutter setting is correct.
5 Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions ISSUE Appliance shuts down without command from remote control. SOLUTIONS This model is equipped with a safety limit switch that force shutdown of the appliance if temperature exceeds specifications. Verify that power vent and optional PowerFlow™ Heat Management system(s) are functioning correctly.
B. Troubleshooting DANGER Troubleshooting With proper installation, operation and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide Risk of Explosion of a problem and the corrective action to be taken. This DO NOT cycle the ON/OFF/REM selector service technician. IntelliFire Touch Ignition System Error Codes: ECM 2.
IntelliFire Touch Ignition System - (continued) Troubleshooting (continued) Symptom Pilot sparks but does not light, after 90 sec, 3 Red/1 Green Lockout. Possible Cause Corrective Action No gas supply. Verify incoming gas line ball valve is ‘Open’. Verify inlet pressure is within requirement for gas type used. Contact gas supplier. ECM 2.0 has poor ground. Verify wiring, check valve harness black wire is securely grounded to metal chassis. Gas valve defective.
C. PVLP-SLP and PVV-SLP Power Vent Troubleshooting Symptoms IntelliFire Plus System Possible Causes Corrective Action 1. Main Closes/ Pilot open, 5 seconds later pilot sparking with power vent ON. If condition persists for 60 seconds, 8K-1 locks out with 3 LED alarm. A. Pilot Rectification Failure 1. Verify that black wire on IPI wire harness is properly grounded to the fireplace chassis. 2. Verify that pilot is not being compromised by draft such that it fails to rectify.
D. PVI-SLP-B Power Vent Troubleshooting Symptoms Possible Causes Corrective Action IntelliFire Plus System 1. Main Closes/ Pilot open, 5 seconds later pilot sparking with power vent ON. If condition persists for 60 seconds, 8K-1 locks out with 3 LED alarm. A. Pilot Rectification Failure 1. Verify that black wire on IPI wire harness is properly grounded to the fireplace chassis. 2. Verify that pilot is not being compromised by draft such that it fails to rectify.
6 Reference Materials A. Accessories WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty. Fire Art Fire art accessories may be installed by a qualified service technician following the instructions included with the accessory. Optional accessories include modern logs, driftwood logs, and multiple media options.
B. Service Parts Service Parts PRIMO48 Beginning Manufacturing Date: April 2015 48” Gas Fireplace - DV Ending Manufacturing Date: Active 1 14 2 5 3 6 4 7 9 11 12 8 13 10 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
PRIMO48ST Service Parts Beginning Manufacturing Date: April 2015 48” Gas Fireplace - DV 1 Ending Manufacturing Date: Active 14 2 12 5 3 6 9 9 4 7 8 10 11 13 10 11 12 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
PRIMO60 Service Parts Beginning Manufacturing Date: April 2015 60” Gas Fireplace - DV Ending Manufacturing Date: Active 1 14 2 5 7 3 6 4 8 9 12 10 11 13 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
PRIMO60ST Service Parts Beginning Manufacturing Date: April 2015 60” Gas Fireplace - DV 1 Ending Manufacturing Date: Active 14 2 5 3 7 9 4 6 9 10 12 8 10 11 12 13 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
PRIMO72 Service Parts Beginning Manufacturing Date: April 2015 72” Gas Fireplace - DV Ending Manufacturing Date: Active 1 14 2 5 3 7 9 4 6 8 10 11 12 13 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
PRIMO72ST Service Parts Beginning Manufacturing Date: April 2015 72” Gas Fireplace - DV 1 Ending Manufacturing Date: Active 14 2 5 7 3 6 4 8 9 9 10 11 12 10 11 12 13 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
Service Parts PRIMO48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: April 2015 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
Service Parts PRIMO48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: April 2015 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. ITEM DESCRIPTION #18 Pilot Assembly 18.5 COMMENTS Stocked at Depot PART NUMBER #19 Valve Assembly 18.4 18.1 19.2 19.
Service Parts PRIMO48, 48ST, 60, 60ST, 72, 72ST Beginning Manufacturing Date: April 2015 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. ITEM DESCRIPTION COMMENTS *DVNHW $VVHPEO\ &RQWDLQV 9HQW %XUQHU 1HFN 6HDO &DS $LU 3DVVDJH 'UDZQ $LU 3DVVDJH DQG )OH[ DQG
C. Contact Information Heat & Glo, a brand of Hearth & Home Technologies 7571 215th Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.
