Owner's Manual

Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 9/20 6
B. Limited Lifetime Warranty (continued)
WARRANTY CONDITIONS:
ͻ dŚŝƐ ǁĂƌƌĂŶƚLJ ŽŶůLJ ĐŽǀĞƌƐ ,,d ĂƉƉůŝĂŶĐĞƐ ƚŚĂƚ ĂƌĞ ƉƵƌĐŚĂƐĞĚ ƚŚƌŽƵŐŚ ĂŶ ,,d ĂƵƚŚŽƌŝnjĞĚ ĚĞĂůĞƌ Žƌ ĚŝƐƚƌŝďƵƚŽƌ   ůŝƐƚ ŽĨ ,,d
ĂƵƚŚŽƌŝnjĞĚĚĞĂůĞƌƐŝƐĂǀĂŝůĂďůĞŽŶƚŚĞ,,dďƌĂŶĚĞĚǁĞďƐŝƚĞƐ
ͻ dŚŝƐǁĂƌƌĂŶƚLJŝƐŽŶůLJǀĂůŝĚǁŚŝůĞƚŚĞ,,dĂƉƉůŝĂŶĐĞƌĞŵĂŝŶƐĂƚƚŚĞƐŝƚĞŽĨŽƌŝŐŝŶĂůŝŶƐƚĂůůĂƟŽŶ
ͻ dŚŝƐǁĂƌƌĂŶƚLJŝƐŽŶůLJǀĂůŝĚŝŶƚŚĞĐŽƵŶƚƌLJŝŶǁŚŝĐŚƚŚĞ,,dĂƵƚŚŽƌŝnjĞĚĚĞĂůĞƌŽƌĚŝƐƚƌŝďƵƚŽƌƚŚĂƚƐŽůĚƚŚĞĂƉƉůŝĂŶĐĞƌĞƐŝĚĞƐ
ͻ ŽŶƚĂĐƚLJŽƵƌŝŶƐƚĂůůŝŶŐ ĚĞĂůĞƌ ĨŽƌ ǁĂƌƌĂŶƚLJ ƐĞƌǀŝĐĞ  /Ĩ ƚŚĞ ŝŶƐƚĂůůŝŶŐĚĞĂůĞƌŽƌ ĚŝƐƚƌŝďƵƚŽƌŝƐƵŶĂďůĞ ƚŽ ƉƌŽǀŝĚĞŶĞĐĞƐƐĂƌLJƉĂƌƚƐ
ĐŽŶƚĂĐƚƚŚĞŶĞĂƌĞƐƚ,,dĂƵƚŚŽƌŝnjĞĚĚĞĂůĞƌŽƌƐƵƉƉůŝĞƌĚĚŝƟŽŶĂůƐĞƌǀŝĐĞĨĞĞƐŵĂLJĂƉƉůLJŝĨLJŽƵĂƌĞƐĞĞŬŝŶŐǁĂƌƌĂŶƚLJƐĞƌǀŝĐĞĨƌŽŵ
a dealer other than the dealer from whom you originally purchased the product.
ͻ ŚĞĐŬǁŝƚŚLJŽƵƌĚĞĂůĞƌŝŶĂĚǀĂŶĐĞĨŽƌĂŶLJĐŽƐƚƐƚŽLJŽƵǁŚĞŶĂƌƌĂŶŐŝŶŐĂǁĂƌƌĂŶƚLJĐĂůůdƌĂǀĞůĂŶĚƐŚŝƉƉŝŶŐĐŚĂƌŐĞƐĨŽƌƉĂƌƚƐĂƌĞŶŽƚ
ĐŽǀĞƌĞĚďLJƚŚŝƐǁĂƌƌĂŶƚLJ
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
ƚŚĞƐŝƚĞŽĨŽƌŝŐŝŶĂůŝŶƐƚĂůůĂƟŽŶdŚĞƉƵƌĐŚĂƐĞƌŵƵƐƚƉƌŽǀŝĚĞƚŚĞŶĂŵĞĂĚĚƌĞƐƐĂŶĚƚĞůĞƉŚŽŶĞŶƵŵďĞƌŽĨƚŚĞůŽĐĂƟŽŶǁŚĞƌĞ
ƚŚĞƉƌŽĚƵĐƚŝƐŝŶƐƚĂůůĞĚƉƌŽŽĨŽĨŽƌŝŐŝŶĂůƉƵƌĐŚĂƐĞĚĂƚĞĚĂƚĞŽĨĨĂŝůƵƌĞĂŶĚĂŶLJƌĞůĞǀĂŶƚŝŶĨŽƌŵĂƟŽŶƌĞŐĂƌĚŝŶŐƚŚĞĨĂŝůƵƌĞŽĨƚŚĞ
catalyst.
WARRANTY EXCLUSIONS:
dŚŝƐǁĂƌƌĂŶƚLJĚŽĞƐŶŽƚĐŽǀĞƌƚŚĞĨŽůůŽǁŝŶŐ
ͻ ŚĂŶŐĞƐŝŶƐƵƌĨĂĐĞĮŶŝƐŚĞƐĂƐĂƌĞƐƵůƚŽĨŶŽƌŵĂůƵƐĞƐĂŚĞĂƟŶŐĂƉƉůŝĂŶĐĞƐŽŵĞĐŚĂŶŐĞƐŝŶĐŽůŽƌŽĨŝŶƚĞƌŝŽƌĂŶĚĞdžƚĞƌŝŽƌƐƵƌĨĂĐĞ
ĮŶŝƐŚĞƐŵĂLJŽĐĐƵƌdŚŝƐŝƐŶŽƚĂŇĂǁĂŶĚŝƐŶŽƚĐŽǀĞƌĞĚƵŶĚĞƌǁĂƌƌĂŶƚLJ
ͻ ĂŵĂŐĞ ƚŽ ƉƌŝŶƚĞĚ ƉůĂƚĞĚ Žƌ ĞŶĂŵĞůĞĚ ƐƵƌĨĂĐĞƐ ĐĂƵƐĞĚ ďLJ ĮŶŐĞƌƉƌŝŶƚƐ ĂĐĐŝĚĞŶƚƐ ŵŝƐƵƐĞ ƐĐƌĂƚĐŚĞƐ ŵĞůƚĞĚ ŝƚĞŵƐ Žƌ ŽƚŚĞƌ
ĞdžƚĞƌŶĂůƐŽƵƌĐĞƐĂŶĚƌĞƐŝĚƵĞƐůĞŌŽŶƚŚĞƉůĂƚĞĚƐƵƌĨĂĐĞƐĨƌŽŵƚŚĞƵƐĞŽĨĂďƌĂƐŝǀĞĐůĞĂŶĞƌƐŽƌƉŽůŝƐŚĞƐ
ͻ ZĞƉĂŝƌŽƌƌĞƉůĂĐĞŵĞŶƚŽĨƉĂƌƚƐƚŚĂƚĂƌĞƐƵďũĞĐƚƚŽŶŽƌŵĂůǁĞĂƌĂŶĚƚĞĂƌĚƵƌŝŶŐƚŚĞǁĂƌƌĂŶƚLJƉĞƌŝŽĚĂƌĞŶŽƚĐŽǀĞƌĞĚdŚĞƐĞƉĂƌƚƐ
ŝŶĐůƵĚĞƉĂŝŶƚǁŽŽĚĂŶĚƉĞůůĞƚŐĂƐŬĞƚƐĮƌĞďƌŝĐŬƐŐƌĂƚĞƐŇĂŵĞŐƵŝĚĞƐďĂƩĞƌŝĞƐĂŶĚƚŚĞĚŝƐĐŽůŽƌĂƟŽŶŽĨŐůĂƐƐ
ͻ džƉĂŶƐŝŽŶĐŽŶƚƌĂĐƟŽŶŽƌŵŽǀĞŵĞŶƚŽĨĐĞƌƚĂŝŶƉĂƌƚƐĐĂƵƐŝŶŐŶŽŝƐĞdŚĞƐĞĐŽŶĚŝƟŽŶƐĂƌĞŶŽƌŵĂůĂŶĚĐŽŵƉůĂŝŶƚƐƌĞůĂƚĞĚƚŽƚŚŝƐ
ŶŽŝƐĞĂƌĞŶŽƚĐŽǀĞƌĞĚďLJƚŚŝƐǁĂƌƌĂŶƚLJ
ͻ ĂŵĂŐĞƐƌĞƐƵůƟŶŐĨƌŽŵ;ϭͿĨĂŝůƵƌĞƚŽŝŶƐƚĂůůŽƉĞƌĂƚĞŽƌŵĂŝŶƚĂŝŶƚŚĞĂƉƉůŝĂŶĐĞŝŶĂĐĐŽƌĚĂŶĐĞǁŝƚŚƚŚĞŝŶƐƚĂůůĂƟŽŶŝŶƐƚƌƵĐƟŽŶƐ
ŽƉĞƌĂƟŶŐ ŝŶƐƚƌƵĐƟŽŶƐ ĂŶĚ ůŝƐƟŶŐ ĂŐĞŶƚ ŝĚĞŶƟĮĐĂƟŽŶ ůĂďĞů ĨƵƌŶŝƐŚĞĚ ǁŝƚŚ ƚŚĞ ĂƉƉůŝĂŶĐĞ ;ϮͿ ĨĂŝůƵƌĞƚŽ ŝŶƐƚĂůůƚŚĞ ĂƉƉůŝĂŶĐĞ ŝŶ
ĂĐĐŽƌĚĂŶĐĞǁŝƚŚůŽĐĂůďƵŝůĚŝŶŐĐŽĚĞƐ;ϯͿƐŚŝƉƉŝŶŐŽƌŝŵƉƌŽƉĞƌŚĂŶĚůŝŶŐ;ϰͿŝŵƉƌŽƉĞƌŽƉĞƌĂƟŽŶĂďƵƐĞŵŝƐƵƐĞĐŽŶƟŶƵĞĚŽƉĞƌĂƟŽŶ
ǁŝƚŚĚĂŵĂŐĞĚĐŽƌƌŽĚĞĚŽƌĨĂŝůĞĚĐŽŵƉŽŶĞŶƚƐĂĐĐŝĚĞŶƚŽƌŝŵƉƌŽƉĞƌůLJŝŶĐŽƌƌĞĐƚůLJƉĞƌĨŽƌŵĞĚƌĞƉĂŝƌƐ;ϱͿĞŶǀŝƌŽŶŵĞŶƚĂůĐŽŶĚŝƟŽŶƐ
ŝŶĂĚĞƋƵĂƚĞǀĞŶƟůĂƟŽŶŶĞŐĂƟǀĞƉƌĞƐƐƵƌĞŽƌĚƌĂŌŝŶŐĐĂƵƐĞĚďLJƟŐŚƚůLJƐĞĂůĞĚĐŽŶƐƚƌƵĐƟŽŶƐ ŝŶƐƵĸĐŝĞŶƚŵĂŬĞͲƵƉĂŝƌƐƵƉƉůLJŽƌ
ŚĂŶĚůŝŶŐĚĞǀŝĐĞƐƐƵĐŚĂƐĞdžŚĂƵƐƚĨĂŶƐŽƌĨŽƌĐĞĚĂŝƌĨƵƌŶĂĐĞƐŽƌŽƚŚĞƌƐƵĐŚĐĂƵƐĞƐ;ϲͿƵƐĞŽĨĨƵĞůƐŽƚŚĞƌƚŚĂŶƚŚŽƐĞƐƉĞĐŝĮĞĚŝŶ
ƚŚĞŽƉĞƌĂƟŽŶŝŶƐƚƌƵĐƟŽŶƐ;ϳͿŝŶƐƚĂůůĂƟŽŶŽƌƵƐĞŽĨĐŽŵƉŽŶĞŶƚƐŶŽƚƐƵƉƉůŝĞĚǁŝƚŚƚŚĞĂƉƉůŝĂŶĐĞŽƌĂŶLJŽƚŚĞƌĐŽŵƉŽŶĞŶƚƐŶŽƚ
ĞdžƉƌĞƐƐůLJĂƵƚŚŽƌŝnjĞĚĂŶĚĂƉƉƌŽǀĞĚďLJ,,d;ϴͿŵŽĚŝĮĐĂƟŽŶŽĨƚŚĞĂƉƉůŝĂŶĐĞŶŽƚĞdžƉƌĞƐƐůLJĂƵƚŚŽƌŝnjĞĚĂŶĚĂƉƉƌŽǀĞĚďLJ,,dŝŶ
ǁƌŝƟŶŐĂŶĚŽƌ;ϵͿŝŶƚĞƌƌƵƉƟŽŶƐŽƌŇƵĐƚƵĂƟŽŶƐŽĨĞůĞĐƚƌŝĐĂůƉŽǁĞƌƐƵƉƉůLJƚŽƚŚĞĂƉƉůŝĂŶĐĞ
ͻ EŽŶͲ,,dǀĞŶƟŶŐĐŽŵƉŽŶĞŶƚƐŚĞĂƌƚŚĐŽŶŶĞĐƟŽŶƐŽƌŽƚŚĞƌĂĐĐĞƐƐŽƌŝĞƐƵƐĞĚŝŶĐŽŶũƵŶĐƟŽŶǁŝƚŚƚŚĞĂƉƉůŝĂŶĐĞ
ͻ ŶLJƉĂƌƚŽĨĂƉƌĞͲĞdžŝƐƟŶŐĮƌĞƉůĂĐĞƐLJƐƚĞŵŝŶǁŚŝĐŚĂŶŝŶƐĞƌƚŽƌĂĚĞĐŽƌĂƟǀĞŐĂƐĂƉƉůŝĂŶĐĞŝƐŝŶƐƚĂůůĞĚ
ͻ ,,dƐŽďůŝŐĂƟŽŶƵŶĚĞƌƚŚŝƐǁĂƌƌĂŶƚLJĚŽĞƐŶŽƚĞdžƚĞŶĚƚŽƚŚĞĂƉƉůŝĂŶĐĞƐĐĂƉĂďŝůŝƚLJƚŽŚĞĂƚƚŚĞĚĞƐŝƌĞĚƐƉĂĐĞ/ŶĨŽƌŵĂƟŽŶŝƐƉƌŽǀŝĚĞĚ
ƚŽĂƐƐŝƐƚƚŚĞĐŽŶƐƵŵĞƌĂŶĚƚŚĞĚĞĂůĞƌŝŶƐĞůĞĐƟŶŐƚŚĞƉƌŽƉĞƌĂƉƉůŝĂŶĐĞĨŽƌƚŚĞĂƉƉůŝĐĂƟŽŶŽŶƐŝĚĞƌĂƟŽŶŵƵƐƚďĞŐŝǀĞŶƚŽƚŚĞ
ĂƉƉůŝĂŶĐĞůŽĐĂƟŽŶĂŶĚĐŽŶĮŐƵƌĂƟŽŶĞŶǀŝƌŽŶŵĞŶƚĂůĐŽŶĚŝƟŽŶƐŝŶƐƵůĂƟŽŶĂŶĚĂŝƌƟŐŚƚŶĞƐƐŽĨƚŚĞƐƚƌƵĐƚƵƌĞ
This warranty is void if:
ͻ dŚĞĂƉƉůŝĂŶĐĞŚĂƐďĞĞŶ ŽǀĞƌͲĮƌĞĚŽƉĞƌĂƚĞĚŝŶ ĂƚŵŽƐƉŚĞƌĞƐĐŽŶƚĂŵŝŶĂƚĞĚ ďLJĐŚůŽƌŝŶĞŇƵŽƌŝŶĞŽƌ ŽƚŚĞƌĚĂŵĂŐŝŶŐĐŚĞŵŝĐĂůƐ
KǀĞƌͲĮƌŝŶŐĐĂŶďĞŝĚĞŶƟĮĞĚďLJďƵƚŶŽƚůŝŵŝƚĞĚƚŽǁĂƌƉĞĚƉůĂƚĞƐŽƌƚƵďĞƐĚĞĨŽƌŵĂƟŽŶǁĂƌƉŝŶŐŽĨŝŶƚĞƌŝŽƌĐĂƐƚŝƌŽŶƐƚƌƵĐƚƵƌĞŽƌ
ĐŽŵƉŽŶĞŶƚƐƌƵƐƚĐŽůŽƌĞĚĐĂƐƚŝƌŽŶďƵďďůŝŶŐĐƌĂĐŬŝŶŐĂŶĚĚŝƐĐŽůŽƌĂƟŽŶŽĨƐƚĞĞůŽƌĞŶĂŵĞůĮŶŝƐŚĞƐ
ͻ dŚĞĂƉƉůŝĂŶĐĞŝƐƐƵďũĞĐƚĞĚƚŽƉƌŽůŽŶŐĞĚƉĞƌŝŽĚƐŽĨĚĂŵƉŶĞƐƐŽƌĐŽŶĚĞŶƐĂƟŽŶ
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
ƚŽŝŵƉƌŽƉĞƌĐŚŝŵŶĞLJŽƌǀĞŶƟŶŐŝŶƐƚĂůůĂƟŽŶ
LIMITATIONS OF LIABILITY
ͻ dŚĞŽǁŶĞƌƐĞdžĐůƵƐŝǀĞƌĞŵĞĚLJĂŶĚ,,dƐƐŽůĞŽďůŝŐĂƟŽŶƵŶĚĞƌƚŚŝƐǁĂƌƌĂŶƚLJƵŶĚĞƌĂŶLJŽƚŚĞƌǁĂƌƌĂŶƚLJĞdžƉƌĞƐƐŽƌŝŵƉůŝĞĚŽƌŝŶ
ĐŽŶƚƌĂĐƚƚŽƌƚŽƌŽƚŚĞƌǁŝƐĞƐŚĂůůďĞůŝŵŝƚĞĚƚŽƌĞƉůĂĐĞŵĞŶƚƌĞƉĂŝƌŽƌƌĞĨƵŶĚĂƐƐƉĞĐŝĮĞĚĂďŽǀĞ/ŶŶŽĞǀĞŶƚǁŝůů,,dďĞůŝĂďůĞĨŽƌ
ĂŶLJŝŶĐŝĚĞŶƚĂůŽƌĐŽŶƐĞƋƵĞŶƟĂůĚĂŵĂŐĞƐĐĂƵƐĞĚďLJĚĞĨĞĐƚƐŝŶƚŚĞĂƉƉůŝĂŶĐĞ^ŽŵĞƐƚĂƚĞƐĚŽŶŽƚĂůůŽǁĞdžĐůƵƐŝŽŶƐŽƌůŝŵŝƚĂƟŽŶŽĨ
ŝŶĐŝĚĞŶƚĂůŽƌĐŽŶƐĞƋƵĞŶƟĂůĚĂŵĂŐĞƐƐŽƚŚĞƐĞůŝŵŝƚĂƟŽŶƐŵĂLJŶŽƚĂƉƉůLJƚŽLJŽƵdŚŝƐǁĂƌƌĂŶƚLJŐŝǀĞƐLJŽƵƐƉĞĐŝĮĐƌŝŐŚƚƐLJŽƵŵĂLJĂůƐŽ
ŚĂǀĞŽƚŚĞƌƌŝŐŚƚƐǁŚŝĐŚǀĂƌLJĨƌŽŵƐƚĂƚĞƚŽƐƚĂƚĞyWddKd,ydEdWZKs/z>t,,dD<^EKyWZ^^tZZEd/^
Kd,Zd,Ed,tZZEdz^W/&/,Z/Ed,hZd/KEK&Ez/DW>/tZZEdz/^>/D/ddKhZd/KEK&d,
yWZ^^tZZEdz^W/&/Ks
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