Owner's Manual

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Heat & Glo • PRIMO48, PRIMO48ST, PRIMO60, PRIMO60ST, PRIMO72, PRIMO72ST Owner’s Manual • 9/20
B. Limited Lifetime Warranty
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
,,dǁĂƌƌĂŶƚƐƚŽƚŚĞŽƌŝŐŝŶĂůŽǁŶĞƌŽĨƚŚĞ,,dĂƉƉůŝĂŶĐĞĂƚƚŚĞƐŝƚĞŽĨŝŶƐƚĂůůĂƟŽŶĂŶĚƚŽĂŶLJƚƌĂŶƐĨĞƌĞĞƚĂŬŝŶŐŽǁŶĞƌƐŚŝƉŽĨƚŚĞ
ĂƉƉůŝĂŶĐĞĂƚƚŚĞƐŝƚĞŽĨŝŶƐƚĂůůĂƟŽŶǁŝƚŚŝŶƚǁŽLJĞĂƌƐĨŽůůŽǁŝŶŐƚŚĞĚĂƚĞŽĨŽƌŝŐŝŶĂůƉƵƌĐŚĂƐĞƚŚĂƚƚŚĞ,,dĂƉƉůŝĂŶĐĞǁŝůůďĞĨƌĞĞĨƌŽŵ
ĚĞĨĞĐƚƐŝŶŵĂƚĞƌŝĂůƐĂŶĚǁŽƌŬŵĂŶƐŚŝƉĂƚƚŚĞƟŵĞŽĨŵĂŶƵĨĂĐƚƵƌĞŌĞƌŝŶƐƚĂůůĂƟŽŶŝĨĐŽǀĞƌĞĚĐŽŵƉŽŶĞŶƚƐŵĂŶƵĨĂĐƚƵƌĞĚďLJ,,d
ĂƌĞĨŽƵŶĚƚŽďĞĚĞĨĞĐƟǀĞŝŶŵĂƚĞƌŝĂůƐŽƌǁŽƌŬŵĂŶƐŚŝƉĚƵƌŝŶŐƚŚĞĂƉƉůŝĐĂďůĞǁĂƌƌĂŶƚLJƉĞƌŝŽĚ,,dǁŝůůĂƚŝƚƐŽƉƟŽŶƌĞƉĂŝƌŽƌƌĞƉůĂĐĞ
ƚŚĞĐŽǀĞƌĞĚĐŽŵƉŽŶĞŶƚƐ,,dĂƚŝƚƐŽǁŶĚŝƐĐƌĞƟŽŶŵĂLJĨƵůůLJĚŝƐĐŚĂƌŐĞĂůůŽĨŝƚƐŽďůŝŐĂƟŽŶƐƵŶĚĞƌƐƵĐŚǁĂƌƌĂŶƟĞƐďLJƌĞƉůĂĐŝŶŐƚŚĞ
ƉƌŽĚƵĐƚŝƚƐĞůĨŽƌƌĞĨƵŶĚŝŶŐƚŚĞǀĞƌŝĮĞĚƉƵƌĐŚĂƐĞƉƌŝĐĞŽĨƚŚĞƉƌŽĚƵĐƚŝƚƐĞůĨdŚĞŵĂdžŝŵƵŵĂŵŽƵŶƚƌĞĐŽǀĞƌĂďůĞƵŶĚĞƌƚŚŝƐǁĂƌƌĂŶƚLJ
ŝƐůŝŵŝƚĞĚƚŽƚŚĞƉƵƌĐŚĂƐĞƉƌŝĐĞŽĨƚŚĞƉƌŽĚƵĐƚdŚŝƐǁĂƌƌĂŶƚLJŝƐƐƵďũĞĐƚƚŽĐŽŶĚŝƟŽŶƐĞdžĐůƵƐŝŽŶƐĂŶĚůŝŵŝƚĂƟŽŶƐĂƐĚĞƐĐƌŝďĞĚďĞůŽǁ
WARRANTY PERIOD:
tĂƌƌĂŶƚLJĐŽǀĞƌĂŐĞĨŽƌĐŽŶƐƵŵĞƌƐďĞŐŝŶƐĂƚƚŚĞĚĂƚĞŽĨŝŶƐƚĂůůĂƟŽŶ/ŶƚŚĞĐĂƐĞŽĨŶĞǁŚŽŵĞĐŽŶƐƚƌƵĐƟŽŶǁĂƌƌĂŶƚLJĐŽǀĞƌĂŐĞďĞŐŝŶƐ
ŽŶƚŚĞĚĂƚĞŽĨĮƌƐƚŽĐĐƵƉĂŶĐLJŽĨƚŚĞĚǁĞůůŝŶŐŽƌƐŝdžŵŽŶƚŚƐĂŌĞƌƚŚĞƐĂůĞŽĨƚŚĞƉƌŽĚƵĐƚďLJĂŶŝŶĚĞƉĞŶĚĞŶƚĂƵƚŚŽƌŝnjĞĚ,,dĚĞĂůĞƌ
ĚŝƐƚƌŝďƵƚŽƌǁŚŝĐŚĞǀĞƌŽĐĐƵƌƐĞĂƌůŝĞƌ,ŽǁĞǀĞƌƚŚĞǁĂƌƌĂŶƚLJƐŚĂůůĐŽŵŵĞŶĐĞŶŽůĂƚĞƌƚŚĂŶϮϰŵŽŶƚŚƐĨŽůůŽǁŝŶŐƚŚĞĚĂƚĞŽĨƉƌŽĚƵĐƚ
ƐŚŝƉŵĞŶƚĨƌŽŵ,,dƌĞŐĂƌĚůĞƐƐŽĨƚŚĞŝŶƐƚĂůůĂƟŽŶŽƌŽĐĐƵƉĂŶĐLJĚĂƚĞdŚĞǁĂƌƌĂŶƚLJƉĞƌŝŽĚĨŽƌƉĂƌƚƐĂŶĚůĂďŽƌĨŽƌĐŽǀĞƌĞĚĐŽŵƉŽŶĞŶƚƐ
is produced in the following table.
dŚĞƚĞƌŵ>ŝŵŝƚĞĚ>ŝĨĞƟŵĞŝŶƚŚĞƚĂďůĞďĞůŽǁŝƐĚĞĮŶĞĚĂƐϮϬLJĞĂƌƐĨƌŽŵƚŚĞďĞŐŝŶŶŝŶŐĚĂƚĞŽĨǁĂƌƌĂŶƚLJĐŽǀĞƌĂŐĞĨŽƌŐĂƐĂƉƉůŝĂŶĐĞƐ
ĂŶĚϭϬLJĞĂƌƐĨƌŽŵƚŚĞďĞŐŝŶŶŝŶŐĚĂƚĞŽĨǁĂƌƌĂŶƚLJĐŽǀĞƌĂŐĞĨŽƌǁŽŽĚĂŶĚƉĞůůĞƚĂƉƉůŝĂŶĐĞƐdŚĞƐĞƟŵĞƉĞƌŝŽĚƐƌĞŇĞĐƚƚŚĞŵŝŶŝŵƵŵ
ĞdžƉĞĐƚĞĚƵƐĞĨƵůůŝǀĞƐŽĨƚŚĞĚĞƐŝŐŶĂƚĞĚĐŽŵƉŽŶĞŶƚƐƵŶĚĞƌŶŽƌŵĂůŽƉĞƌĂƟŶŐĐŽŶĚŝƟŽŶƐ
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4021-645K 1/20
Parts Labor Gas Pellet Wood Electric Venting Components Covered
XX
Igniters, Auger Motors, Electronic Components, and
Glass
X
Electrical components limited to modules, remotes/wall
switches, valves, pilots, blowers, junction boxes, wire
harnesses, transformers and lights (excluding light bulbs)
XX
Molded Refractory Panels, Glass Liners
X
Vent Free Burners, Vent Free Logs
XX
Castings, Medallions and Baffles
6 years 3 years
X
Catalyst - Limitations Listed
7 years 3 years XX Manifold tubes, HHT Chimney and Terminations
10 years 1 year
X
Burners, logs and refractory
Limited
Lifetime
3 years
XXX
Firebox and heat exchanger, FlexBurnΠ System
(engine, inner cover,access cover and fireback)
1 Year
EŽŶĞ
XXXXXAll replacement parts beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enamaled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
3 years X
X1 Year XXXX
5 years 1 year
Firepots, burnpots, mechanical feeders/auger
assemblies
^ĞĞĐŽŶĚŝƚŝŽŶƐĞdžĐůƵƐŝŽŶƐĂŶĚůŝŵŝƚĂƚŝŽŶƐŽŶƚŚĞŶĞdžƚƉĂŐĞ