User's Manual

Chapter 5 – Diagnostics and Troubleshooting
©
2002 Intel Corporation
114
Problem I’m having trouble connecting to my Internet game
server
Solution Consult your documentation for your game to determine
the correct ports to open for your game to operate
correctly behind a firewall.
Problem I’m having trouble getting AOL working
Solution • Configure the AOL software connection setup for a
TCP/IP (direct) or LAN connection. Save your
settings then try again.
You may not be able to have more than one instance
of the AOL software open at the same time, for a
given account. That is, if you are currently accessing
the Internet on a PC using the AOL software, you
may need to use another browser or another AOL
account to access the Internet on another PC.
• If you still cannot connect, then verify that you can
access the Internet in general via another Web
browser (Netscape, Internet Explorer).
• If you are able to access the Internet, but cannot
access AOL then refer to your AOL documentation
for help and technical support information.
Problem I’m having trouble getting my e-mail working
Solution • Verify that you have entered the correct Domain
Name (DNS entry) from your Install Information
Worksheet. If it is correct, you should be able to
browse the Internet.
• Verify that each PC connected to the gateway can
access the Internet. See I can’t connect to the
Internet through my gateway on page 112