User's Manual

Chapter 5 – Diagnostics and Troubleshooting
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2002 Intel Corporation
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and try connecting to the gateway again. If you still
cannot connect to the gateway, reset the gateway to
factory defaults. Locate the reset switch (next to the
antenna on the rear panel). Press the reset switch,
using a paper clip, for 5 seconds.
• Verify you can connect to the gateway from a wired
connection. If you changed wireless settings, you can
verify the settings you’ve changed from a wired PC.
See Getting network status information on page 94.
•See I can’t connect to the gateway on page 108
Consult the solution that applies to your network
(wired or wireless network).
Problem I’m experiencing intermittent connections
Solution You are likely experiencing interference from other
wireless devices (such your microwave oven or cordless
phone).
• Make sure the antenna on the gateway is extended
(and on your USB adapters, if applicable).
• Increase the distance between wireless devices (for
instance, don’t position your gateway or adapters
near your cordless phone’s base).
• If you live in a multi-level dwelling, change the
direction of the antenna on the Gateway to point
directly towards you (when facing the rear panel).
This will provide better coverage for multilevel floors.
• Switch to another channel on your cordless phone, if
possible.
• Change the channel on the gateway to channel 1, 6,
or 11 (these channels will not overlap each other).
Note If you change the channel on your gateway,
you will need to reboot all your wireless
connected PCs.