User's Manual

Chapter 5 – Diagnostics and Troubleshooting
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2002 Intel Corporation
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PC by its system name (on Windows 9x, you would
click “Network Neighborhood”).
• When other PCs become visible, use standard
procedures to share and map drives and printers.
Problem I can’t connect to the Internet through my gateway
The assumption for the solution below is that you were
able to connect to the Internet before you inserted the
gateway into your network.
Solution • Verify that each PC on the network can connect to
the gateway.
• Verify that the gateway Internet LED (second LED
from the left in the bank of eight LEDs) is either solid
or blinking green. If the Internet LED is red, verify that
you have a standard phone cable connected
between the DSL port on the gateway and your DSL
service outlet.
• Verify all your connections are securely attached.
• Unplug the power cord from the gateway.Reapply
power in the following order:
• Reapply power to the gateway. Confirm the
Internet LED is solid or blinking green.
• If the Internet LED on the gateway is off, unplug
power from the gateway, attach a new cable
between the gateway and your DSL service
outlet. Turn power back on to the gateway and
verify the Internet LED is solid green.
Problem I’ve made changes to the gateway, clicked Save and
Restart, and now can’t connect to the gateway.
Solution There are several possible solutions. See the following:
• You’ve changed a setting on the Gateway, such as
the Gateway IP address, disabled the DHCP server,
changed mode, or wireless settings. Restart your PC