User's Manual

Chapter 5 – Diagnostics and Troubleshooting
©
2002 Intel Corporation
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PC by its system name (on Windows 9x, you would
click “Network Neighborhood”).
• When other PCs become visible, use standard
procedures to share and map drives and printers.
Problem I can’t connect to the Internet through my gateway
The assumption for the solution below is that you were
able to connect to the Internet before you inserted the
gateway into your network.
Solution • Verify that each PC on the network can connect to
the gateway.
• Verify that the gateway Internet LED (second LED
from the left in the bank of eight LEDs) is either solid
or blinking green. If the Internet LED is off, be sure
the Ethernet cable is the proper type for your modem
and that the Ethernet cable is connected to the
modem.
• Verify all your connections are securely attached.
• Turn the power off on your modem, wait at least 5
seconds, then turn the power off on the
gateway.Reapply power in the following order:
• Attach power to the broadband modem, allow the
modem to fully initialize as indicated by the
modem LEDs (see modem documentation).
• Reapply power to the gateway. Confirm the
Internet LED is solid or blinking green.
• If the Internet LED on the gateway is off, unplug
power from the gateway, attach a new cable
between the broadband modem and gateway.
Turn power back on to the gateway and verify the
Internet LED is solid green.
Problem I’ve made changes to the gateway, clicked Save and
Restart, and now can’t connect to the gateway.