User's Manual

Chapter 5 – Diagnostics and Troubleshooting
©
2002 Intel Corporation
96
Problems and solutions
Use this chapter to identify and troubleshoot connection
problems.
Problem I can’t connect to the gateway
Solution A Wired Network
• Verify that the gateway power is turned ON – the
gateway’s Power LED (far left LED – separate from
the bank of eight LEDs) should be illuminated.
• Verify that the System LED (far left in the bank of
eight LEDs) is blinking green, indicating the gateway
is operating correctly.
• Verify that the System LED is NOT blinking yellow.
The gateway’s System LED will blink yellow if the
gateway detects another DHCP server connected to
one of the four Ethernet connectors. Disconnect each
Ethernet cable, one at a time, until the system returns
to blinking green. Change the PC you’ve identified as
a DHCP server to a DHCP client.
• Check your connections – see the diagrams in the
Installation Guide. You may need to replace the
cable associated with the connection if the LED
differs from the description below:
• Verify that the Ethernet LED (one of 4 LEDs on
the right) is solid or blinking, green or yellow
(indicating link at 10 or 100 Mbps)
• Can you access the Gateway Internet Setup Wizard
screen? – From your Web browser, enter the Internet
address, http://192.168.0.1 (this is the default value –
assumes it has not been changed in the Gateway
configuration software). If the welcome screen does
not appear, then make sure the “IP addressing” on
the network adapter to which the gateway is
connected is set as follows: