Operating Manual

Appendix

Problem Try this

You r PC won’t start and you’ve created a

recovery drive.

Use a recovery drive to reinstall Windows

You r PC won’t start and you have

n’t created a

recovery drive.

Use installation m edia to reinstall Windows.

Note: Installed media not available in Windows

10 S con¿gurations.

Restore from a system restore point

This option takes your PC back to an earlier point in time, called a system restore point. Restore

points are generated when you install a new app, driver, or Windows update, and when you

create a re store point manually. Restoring won’t affect your personal ¿les, but it will remove

apps, drivers, and updates installed after the restore point was mad e.

Windows® 10 Pro, Home conﬁgurations:

1. Right-click (or press and hold) the Start button, and then select Control Panel.

2. Search Control Panel for Recovery.

3. Select Recovery - Open System Restore - Next.

4. Choose the restore point related to the problematic app, driver, o r update,

and then select Ne xt - Finish.

Windows 10 S conﬁgurations:

1. Navigate to Settings.

2. Select U pdate & security.

3. In the left pane click Recovery.

4. Under Reset this PC click Get started.

5. Depending on whether you w ant to keep your data ¿les intact, select either

Keep my ﬁles or Remove everything .

Note: If you don’t see any restore points, it could be because t he system protection isn’t t urned

on. To check, go to the Control Panel, search for Recovery, and then select Recovery - Conﬁgure

System Restore - Conﬁgure and make sure that Turn On System Protection is selected.

Reset your PC

Resetting lets you choose whether to keep your ¿les or remove them, and then reinstalls Windows.

To get started, go to Settings - Update & security - R eset this PC - Get started and choose an option.

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