Study

In addition, the service strategy that RI-Solution has
agreed with HP makes for as error free an operation as
possible. The service provider ensures the infrastructure
against unscheduled downtime through the HP Critical
Service support agreement. The model is based on the
notion that support is not just provided in reaction to
faults, but rather that it removes potential fault sources,
proactively minimising the risks. In order to do this, HP
takes an holistic approach, which not only considers the
technological aspects, but also includes the processes
and users in the overall view.
“Proactive service strategies are the appropriate
response to the demands of a highly-integrated IT
operation,” emphasises RI-Solution’s managing director,
Berchtold. “With the complex dependency on the IT
systems it is essential for us that the service proactively
takes action before the fault occurs.”
Up to thirty per cent improvement in
SAP response times
The project achieved the hoped for standardisation
of operational and service processes. The new
infrastructure also meets the requirements in terms of
performance. SAP application response times improved
by 20 per cent across the board, in some cases, by
30 per cent. The IT system is well equipped to meet the
predicted growth of the BayWa Group.
“We’re now in possession of a state-of-the-art system
configuration. It simplifies the overall management
through the consistent use of blade technology and the
converged infrastructure approach,” says Berchtold.
“We’re in a position to be able to operate our
business-critical SAP systems more efficiently without
compromising the availability in any way. We are
able to maintain our operating costs at a constant level
over the long-term, despite significant increases in the
demands made upon the infrastructure.”
The efficiency improvement can be seen with reference
to a single key performance indicator. As a result of
the system overhaul, the overall costs for the provision
of an SAP performance unit across the entire SAP
configuration has been reduced from €10 to €4. The
improved energy efficiency of the blade system in
comparison with the older rack servers contributes
towards this. The power consumption for the operation
of the IT equipment and the air conditioning sank by 20
per cent, which represents a saving of €25,000
per annum.
RI-Solution GmbH, founded in 2002 as a subsidiary of BayWa AG
and RWA AG, operates a total of 39 SAP systems for the two retail
enterprises. By far the biggest is BayWa’s Central Retail Information
System, which is based on the SAP retail branch solution where it
is considered to be one of the largest systems in the world. Other
SAP installations include the ERP core module, but also bespoke
solutions for the management of dangerous substances for the
control of fodder production as well as a business warehouse.
Some applications are accessed by no more than a hundred users,
whereas others, such as the BayWA system, are accessed by up to
9,000 members of staff. The in-house IT service provider operates
around 290 non-SAP systems at its Munich-based computer centre,
and provides IT services for 12,000 users.
www.ri-solution.com
RI-Solution GmbH
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4AA3-3980EEW, Created September 2011