Intel Solid-State Drive Toolbox User Guide

Intel
®
Solid-State Drive Toolbox User Guide
Intel
®
Solid-State Drive Toolbox
User Guide September 2011
30 Order Number: 325912-001US
Troubleshooting
Troubleshooting - Drives
Drive does not appear on the home screen
If a drive installed in the system does not appear on the home screen:
• Check power to the drive
• Check the SATA cable connection and make sure the cable is properly connected to the
drive and the host system
• Click Refresh on the home screen
• Reboot the system and restart the Intel SSD Toolbox
If the problem persists, contact Intel.
SMART information does not appear for a selected drive
If the SMART Details option is not available for a selected drive, make sure SMART is enabled on the
drive.
Drive Health or Estimated Life Remaining does not appear for a selected drive
Drive Health and Estimated Life Remaining information appears for Intel SSDs only with SMART
enabled.
Troubleshooting - Firmware Update
If you encounter an issue updating the firmware on an Intel SSD or if the firmware update fails, use the
Intel® SATA Solid-State Drive Firmware Update Tool located at:
http://www.intel.com/go/ssdfirmware
Note: The Firmware Update option in the Intel SSD Toolbox can be used to update the firmware on Intel
SSDs only. All Intel SSDs are supported except:
• Intel® X25-E Solid-State Drive
• Intel® Solid-State Drive 510 Series
For these SSDs, use the Firmware Update Tool mentioned above.