Warranty

Copyright © 2012, Intel Corporation. All rights reserved.
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EXTENT OF LIMITED WARRANTY
Intel does not warrant that the Product will be free from design defects or errors known as “errata.” Current characterized
errata are available upon request. Further, this Limited Warranty does NOT cover:
Any costs associated with the repair or replacement of the Product including labor, installation or other costs incurred
by you, and in particular, any costs relating to the removal or replacement of any Product that is soldered or
otherwise permanently affixed to any printed circuit board; OR
Damage to the Product due to external causes, including accident, problems with electrical power, abnormal electrical,
mechanical or environmental conditions, usage not in accordance with product instructions, misuse, neglect, alteration,
repair, improper installation, or improper testing; OR
Any Product which has been modified or operated outside of Intel’s publicly available specifications or where the original
identification markings (trademark or serial number) has been removed, altered or obliterated from the Product, or
where the label or screw on the exterior of the Product is removed or broken; OR
Any Product the usage of which has reached its write endurance limit, as measured by the SMART attribute “Wear
Indicator” value of “0x64”, as set forth above; OR
Any Product the temperature of which exceeds the maximum threshold, as measured by the SMART attribute
“Maximum Temperature” value of “0x55”, as set forth above; OR
Any Product for which the firmware has been updated using any tool other than the Intel® SSD Datacenter Tool.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service for the Product (purchased in its original sealed packaging), you may contact your original place of
purchase in accordance with its instructions or you may contact Intel. To request warranty service from Intel, you must contact
the Intel Customer Support (“ICS”) center in Australia within the warranty period during normal business hours (local time),
excluding holidays and return the Product to the designated ICS center. (See below for information regarding how to contact
ICS in Australia.) Please be prepared to provide:
1. Your name, mailing address, email address and telephone numbers
2. Proof of purchase
3. Model name and product identification number found on the Product
4. if applicable, a description of the computer system including the brand and model
5. An explanation of the problem
The ICS representative may need additional information from you depending on the nature of the problem. Upon ICS’s
verification that the Product is eligible for warranty service, you will be issued a Return Material Authorization (“RMA”) number
and provided with instructions for returning the Product to the designated ICS center. When you return the Product to the ICS
center, you must include the RMA number on the outside of the package. Intel will not accept any returned Product without an
RMA number, or that has an invalid RMA number, on the package. You must deliver the returned Product to the designated ICS
center in the original or equivalent packaging, with shipping charges pre-paid (within the USA), and assume the risk of damage
or loss during shipment. Freight charges and/or handling fees may apply if the Product for which you are requesting warranty
services was not sold via authorized distribution in your country/Region. (For a definition of country/Region, contact the ICS
center in your region or go to www.intel.com/support.)
Intel may elect to repair or replace the Product with either a new or reconditioned Product or components, as Intel deems
appropriate. The repaired or replaced product will be shipped to you at the expense of Intel within a reasonable period of time
after receipt of the returned Product by ICS. The returned Product shall become Intel’s property on receipt by ICS. The
replacement product is warranted under this written warranty and is subject to the same limitations and exclusions for ninety
(90) days or the remainder of the original warranty period, whichever is longer. If Intel replaces the Product, the Limited
Warranty period for the replacement Product is not extended.