SKA4 Server Board Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products Revision 1.
Revision History Date Rev Modifications 10/25/00 Initial Draft 1.0 Intel Corporation 2000 Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
SKA4 TROUBLESHOOTING.......................................................................................................................4 Boot Issues ...............................................................................................................................................................................................................5 1) My server will not power on........................................................................................................................
SKA4 Troubleshooting Welcome to the SKA4 server platform. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please call our help desk. This guide will help you collect the data we will need to help you through your issues. Each issue includes suggestions that may help you, and a list of information we will need to assist you should you need to call.
Boot Issues 1) My server will not power on Check for the following possibilities: • • • • • • • • Have you securely plugged the server AC power cord into the power supply? Have you plugged the server into a “powered on” power strip? Some ATX power supplies have a power switch on the back of the power supply next to the fan, is it switched on? Is the front panel power switch cable properly connected to the front panel header pins on the server board located at J9E3, pins 2 and 16? If you are using a SSI co
2) Upon booting, my server starts beeping Most likely, these beeps are “beep codes.” They identify system events in case video fails to display. The following list is an excerpt of available beep codes. Contact your customer service representative for a complete list of beep codes. Table 1. Standard BIOS Port-80 Codes CP Beeps Reason xx 1-1-1-1 There are no processors present in the system, or the processors are so incompatible that the system BIOS cannot run (like mismatched cache voltages).
• • • Remove and reseat memory modules. Try using memory from a known working system. Remove and reseat processor and terminator card. If you are using a switch box to share a monitor between multiple servers, ensure switching to the proper server. If you are unable to get a video image, please fill out the included customer support form and call your customer support representative. Please note the answers to the following questions below.
• • What memory is the server using? Is it on the tested memory list? Contact your customer service representative for the latest tested memory list. What chassis and power supply is the system using? 6) The bootup process takes too long What most people typically consider “booting” actually involves multiple phases: • • • BIOS Power-On Self Test (POST): includes the memory count and the keyboard/mouse and IDE drive check.
7) I put one processor in my system, but it doesn’t boot Check the following: • • • • • Is the processor a 100MHz system bus or 133MHz system bus processor? The SKA4 server board only supports Intel® Pentium® III Xeon™ processors designed for the 100MHz system bus. Is the processor in the primary processor slot? Refer to the configuration label or the Technical Product Specification for details on which slot is the primary.
Other Issues 1) Some of my hard drives show up during post and some don’t Check on the following: • • • • • • Are you using third party SCSI adapters? System memory limitations limit the number & size of option ROMs in the system. If you place too many adapters or adapters that take up too much space in memory, they may not install and show the hard drives connected to them.
If your system can still not see the onboard adapter or your hard drives, please fill out the included customer support form and call your customer support representative. Please pay special attention to the following information: • • • • • Does the SCSI controller identify itself during POST? Can you see either the drives identified at POST by the system BIOS or the SCSI BIOS? (You should see the manufacturer’s name and drive type during the Adaptec SCSI scan).
Intel SPD Problem Report Please Complete All That Apply Company Name: ________________________ Date Submitted: _____________ Contact: _______________________________ Telephone #: _____________________ Email Address: ___________________________ Priority: _____________________ (1-Hot, 2-Critical, 3-High, 4-Low) Intel Baseboard Product: N440BX NL440BX/T440BX L440GX+ C440GX+ S450NX AK450NX A450NX OPRF100 SKA4 STL2 Other (specify)__________________________________________ Chassis: Columbus II Co
S-Spec# Speed Stepping Cache size CPUID# *Processor #3_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID# *Processor #5_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID# *Processor #7_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID# *Memory module configuration S-Spec# Speed Stepping Cache size CPUID# *Processor #4_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID#
Utilities Information *ISC Version _____________ *EMP / DPC Console Version _____________ *Diagnostics Version (Testview, PCDiag, etc.) _____________ *SSU Version _____________ *FRU/SDR Loader Version _____________ Other _____________ AGP/PCI/ISA Configuration ALLOCATED RESOURCES PLUG IN DEVICES Card Type Slot# Card Description Driver Rev. IRQ # I/O Base Addr.
SPD Problem Report - 15 - 10/25/00
