Intel® Server Board SE7500CW2 Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies/Products Revision 1.
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Table of Contents Intel® Server Board SE7500CW2 Troubleshooting..................................................4 Boot Issues.............................................................................................................5 1) My server will not power on.............................................................................5 2) My hard disk drive (HDD) lights went on, I heard the drives spin up, and my floppy drive light turned on, but I’m not seeing video.................................
Intel® Server Board SE7500CW2 Troubleshooting Welcome to the Server Board SE7500CW2. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please follow these steps: 1) Visit http://support.intel.com/motherboards/server/se7500cw2, this will contain the latest information of known issues and their respective solutions.
Boot Issues 1) My server will not power on. Check for the following possibilities: • • • • • • • • • • The SE7500CW2 server board requires an ATX +12V power supply. A momentary switch should be used for the power on/off switch and the sleep/resume switch. The power supply chosen must meet the ATX 2.01 or later specification.
• If the server will still not boot, please fill in the issue report form at the end of this document & contact your Intel customer support representative. 2) My hard disk drive (HDD) lights went on, I heard the drives spin up, and my floppy drive light turned on, but I’m not seeing video. Check the following: • • • • • Make sure the monitor is turned on and the video cable is plugged in completely. Remove all add-in cards and retry booting with just the on-board components.
cause false signals to be transmitted commanding the system to boot. Before removing the cover to your chassis, you should always • • Turn off the server via the power switch on the front panel. Unplug the AC cord from the server. 4) Some of my hard drives show up during POST and some don’t. Check on the following: • • • • • • Are you using third party SCSI adapters? System memory limitations limit the number & size of option ROMs in the system.
Other Questions General Questions 1) Is it possible to enable hyper-threading under Red Hat Linux 7.2 on the SE7500CW2 server board? In order to enable hyper-threading using Intel® Xeon™ processors under Red Hat Linux 7.2 it is necessary to download and recompile the 7.2 base kernel with the “HyperThreading” patch found at http://www.redhat.com/. Look for advisory number RHSA2002:028-13 for all details and the downloadable patch.
6) How do I get Microsoft* Windows NT 4.0 to install? System Requirements • • • • • SE7500CW2 Baseboard PBA number A87967-501 or later SE7500CW2 BIOS version 1.12 or later SE7500CW2 System Resource CD release A86335-004 or later Promise FastTrack100 ™ Controller driver version 2.00.0140.12 or later Blank or formatted IDE hard drive(s) attached to the RAID IDE connector(s) Prerequisite • If you are installing your OS to the RAID array, you must configure your RAID array on the Promise controller first.
. Press again to continue with the installation and follow the on-screen instructions 11. When prompted, remove the “Windows* NT 4.0 Server ” CD and “Promise FastTrack100 ™ Controller” diskette from the system Note: The system will reboot twice before resuming the Windows* NT 4.0 Server installation process. 12. When prompted, insert the “Windows* NT 4.0 Server” CD into the CD-ROM drive 13. Press to continue with the installation and follow the on-screen instructions 14.
Onboard Network Interface Card (Intel 82550PM NIC) Driver Installation 1. Hold down the Shift key to disable the Autorun feature temporarily and insert the “Windows* NT 4.0 Server Server” CD into the CD-ROM drive 2. Click à à 3. Double-click the icon 4. Click to install Windows NT Networking components 5. Check the “Wired to the network” box then click 6. Click “Select from list …” 7. Click “Have Disk …” 8.
with following steps, • • • • • • copy linux-2.4.19.tar.gz to /usr/src/ run 'tar -xzf linux-2.4.19' to extract the kernel source copy patch file to new kernel source directory /usr/src/linux-2.4.19 cd /usr/src/linux-2.4.19 gzip -dc patch-2.4.19-ac4.gz | patch -p1 When booting the new compiled kernel run ‘hdparm –d1 /dev/hda’ and then the DMA will be enabled. Note: The previous steps are similar to the normal linux kernel compiling procedure. 8) How do I get NetWare 6.
reliability: http://support.intel.com/support/motherboards/server/SE7500CW2 Jumpers and BIOS Setup Options 1) How should the jumpers be set on Intel Server Board SE7500CW2? For normal operation, the jumpers are set correctly from the factory. Refer to the Technical Product Specification for more information on configuration jumper settings. Input/Output 1) Does the Intel® Server Board SE7500CW2 support Ultra ATA/33/66/100 hard drives? Yes.
If you must contact customer support, please fill out the following support form and have it ready.
Problem Description Complete details of the problem setup, problem description, error messages, recreation steps, troubleshooting steps completed, etc.
Service or Support Pack: Kernel Version (if using Unix/Linux) Utilities Intel LanDesk® Client Manager version: SC5200 Base Hot-Swap Backplane Firmware PCI Adapters PCI Slot Manufacturer/Model number: Is this adapter on the tested hardware list? Driver version: 1 2 3 4 5 6 Onboard Devices Device In Use Video o 10/100 NIC o 10/100/1000 NIC o Adaptec AIC-7899W SCSI (channel 1) o Adaptec AIC-7899W SCSI (channel 2) o SE7500CW2 Troubleshooting Guide - 16 - 08/21/02
Peripherals: Manufacturer/Model number Quantity Comments: Hard Drives SCSI or ATA? Tape Drives Internal or external? CDROM Internal or USB? CDRW Internal or USB? DVDROM Internal or USB? Keyboard USB or PS/2? Mouse USB or PS/2? Other: SE7500CW2 Troubleshooting Guide - 17 - 08/21/02
