Service Guide

Appendix E: Intel
®
Server Issue Report Form
98 Intel®
Server Chassis SC5600 Service Guide
Appendix E: Intel
®
Server Issue Report Form
Issue Report Form (Rev 3.5)
NOTE: Filling out this form completely is required for any escalation.
Note:
An online/automatic submission version of this form is available at
http://support.intel.com/support/motherboards/server/chassis/sc5600/
. For the fastest service, please submit
your form via the Internet.
Customer Contact Information:
Customer Support Case#
:
Intel
®
Server Board or System:
(Example: S55200HC, S5520SC)
Server Chassis:
(Example SC5600. If third-party chassis is used, indicate make and model.)
Base Board Information: (You can find some information by accessing the BIOS and
going through the Server Management menu -> System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):
- You can find this on the white sticker label on the baseboard.
System BIOS Version:
Intel
®
Remote Management Module Firmware Version (if applicable):
Intel
®
Management Module BMC Revision (if applicable):
BMC/mBMC Version:
FRU/SDR Version:
HSC Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC/mBMC been tried? (Yes/No):
Has the latest IMM BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):