Service Guide
Contents
Intel® Workstation Board S5520SC Service Guide ix
First Steps Checklist ...................................................................................................... 32
Hardware Diagnostic Testing ................................................................................................. 33
Verifying Proper Operation of Key System Lights ......................................................... 33
Confirming Loading of the Operating System ............................................................... 33
Specific Problems and Corrective Actions ............................................................................. 34
Power Light Does Not Light ........................................................................................... 34
No Characters Appear on Screen ................................................................................. 34
Characters Are Distorted or Incorrect ............................................................................ 35
System Cooling Fans Do Not Rotate Properly .............................................................. 35
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ................................ 36
Cannot Connect to a Server .......................................................................................... 36
Problems with Network .................................................................................................. 36
System Boots when Installing PCI Card ........................................................................ 37
Problems with Newly Installed Application Software .................................................... 37
Problems with Application Software that Ran Correctly Earlier .................................... 37
Devices are not Recognized under Device Manager
(Microsoft Windows* Operating
System) ........................................................................................................... 38
Hard Drive(s) are not Recognized ................................................................................. 38
Bootable CD-ROM/DVD-ROM Disk Is Not Detected .................................................... 38
LED Information ............................................................................................................. 39
BIOS POST Beep Codes ............................................................................................... 39
Appendix A: Regulatory and Compliance Information ................................. 40
Product Regulatory Compliance ............................................................................................. 40
Product Safety Compliance ........................................................................................... 40
Product EMC Compliance – Class A Compliance ........................................................ 40
Certifications/Registrations/Declarations ...................................................................... 40
Product Regulatory Compliance Markings .................................................................... 41
Electromagnetic Compatibility Notices ................................................................................... 41
FCC (USA) ..................................................................................................................... 41
ICES-003 (Canada) ....................................................................................................... 42
Europe (CE Declaration of Conformity) ......................................................................... 42
VCCI (Japan) ................................................................................................................. 43
BSMI (Taiwan) ............................................................................................................... 44
RRL (Korea) ................................................................................................................... 44
Product Ecology Change (EU RoHS) ..................................................................................... 44
Product Ecology Change (CRoHS) ........................................................................................ 44
China Packaging Recycle Marks (or GB18455-2001) ........................................................... 47
CA Perchlorate Warning ......................................................................................................... 47
End-of-Life/Product Recycling ................................................................................................ 47
Appendix B: Getting Help ................................................................................ 48
Intel
®
Server Issue Report Form ..................................................................... 49