Intel® Workstation Board S5520SC Service Guide Order Number: E39545-006 Revision 1.
Disclaimer Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also ® Intel Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/server/sb/cs-010770.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual ® Thank you for purchasing and using the Intel Workstation Board S5520SC. This manual is written for system technicians responsible for troubleshooting, upgrading, and repairing this workstation board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on adding and ® replacing components on the Intel Workstation Board S5520SC.
Preface Memory DIMMs Hard drive USB floppy drive CD-ROM or DVD-ROM drive RAID controller Operating system For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520SC/compat.
Preface For this information or software Use this Document or Software http://support.intel.com/support/motherboards/server/S5520SC/. See the section on the web page titled, “Compatibility”. To make sure your system falls within the allowed power budget Power Budget Analysis Tool. Available at: http://support.intel.com/support/motherboards/server/S5520SC/. See the section on the web page titled, “Installation and Use”.
Contents Contents Safety Information ............................................................................................. iii Preface ................................................................................................................ v Contents .......................................................................................................... viii 1. Workstation Board Features ........................................................................
Contents First Steps Checklist ...................................................................................................... 32 Hardware Diagnostic Testing ................................................................................................. 33 Verifying Proper Operation of Key System Lights ......................................................... 33 Confirming Loading of the Operating System ...............................................................
Figures Figures Figure 1. Intel® Workstation Board S5520SC ................................................................................ 1 Figure 2. Intel® Workstation Board S5520SC Connector and Component Locations ................... 4 Figure 3. Configuration Jumper Location ....................................................................................... 5 Figure 4. Back Panel Features .......................................................................................................
Workstation Board Features 1. Workstation Board Features ® This chapter briefly describes the main features of Intel Workstation Board S5520SC. This chapter provides a photograph of the product, list of the workstation board features, and diagrams showing the location of important components and connections on the workstation board. Figure 1 shows the Intel® Workstation Board S5520SC. Figure 1. Intel® Workstation Board S5520SC Table 1.
Workstation Board Features 2 Feature Description Add-in card slots Two PCI Express* Gen 2 x16 slots One PCI Express* Gen 1 slot (x4 mechanically, x1 electrically) One PCI Express* Gen 1 slot (x8 mechanically, x4 electrically) shared with SAS Module Slot.
Workstation Board Features Feature Description ® Support for the Intel Local Control Panel (optional component sold separately) ® Support for Intel Remote Management Module 3 ® Support for Intel System Management Software ® Intel Light-Guided Diagnostics on field replaceable units Intel® Workstation Board S5520SC Service Guide 3
Workstation Board Features Connector and Component Locations Figure 2.
Workstation Board Features Configuration Jumpers Figure 3. Configuration Jumper Location Table 2. Configuration Jumpers Jumper Name Pins What happens at system reset CMOS Clear (J2C1) 1-2 (Default) Protect CMOS: These pins should have a jumper in place for normal system operation. 2-3 If pins 2-3 are connected for 5 to 10 seconds with AC power unplugged, the CMOS settings will be cleared on next reset. These pins should not be connected for normal operation.
Workstation Board Features Jumper Name Pins What happens at system reset from EFI-bootable recovery media with a recovery BIOS image present. These pin should not be connected for normal system operation. BMC Force Update 1-2 (Default) (J1H1) 2-3 BMC Firmware Force Update Mode – Disabled. These pins should have a jumper in place for normal system operation. BMC Firmware Force Update Mode – Enabled. These pins should not be connected for normal operation.
Workstation Board Features Intel® Light-Guided Diagnostics Callout LED Functions A. System Status LED The status LED indicates whether a system is operating correctly, has experienced a minor fault, or a major system error. For details about this LED, see the Technical Production Specification. B. ID LED You can turn off this LED either by pressing a chassis button or by using system management software.
Workstation Board Features Callout LED Functions Replace the faulty DIMM I. DIMM B2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_B2. Replace the faulty DIMM. J. DIMM A1 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_A1. Replace the faulty DIMM. K. DIMM A2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_A2. Replace the faulty DIMM. L.
Workstation Board Features ® When Intel Embedded Server RAID Technology II is enabled with embedded SATA controller, enclosure management is provided through the SATA_SGPIO connector on the workstation board when a cable is 2 attached between this connector and the backplane or I C interface. / NOTE ® For help with navigating the BIOS Setup utility, see the Intel Workstation Board S5520SC Technical Product Specification.
Workstation Board Features Figure 6. DIMM Sockets DDR3 DIMMs must meet the following requirements: 10 Use only 240-pin DDR3 DIMMs. A minimum of one 1 GB DDR3 DIMM is required in DIMM socket DIMM_A1. Either registered DDR3 DIMMs (RDIMMs) or ECC unbuffered DDR3 DIMMs (UDIMMs). No mixing of RDIMMs and UDIMMs.
Workstation Board Features When installing Quad-rank DIMM, must populate Quad-Rank DIMM starting with the first slot of each memory channel. For a complete list of supported memory DIMMs, see the links under “Additional Information and Software”. Channel Population Requirements for Memory RAS Modes ® The Intel Workstation Board S5520SC supports two memory RAS modes: Independent Channel Mode, and Mirrored Channel Mode. The rules on channel population and channel matching vary by the RAS mode used.
Workstation Board Features Storage Mode Matrix SW RAID = Intel® Embedded Server RAID Technology II (ESRTII) IT/IR RAID = IT/IR RAID, Entry Hardware RAID Table 4.
Workstation Board Features Storage Controller Storage Mode Description RAID Types and Levels Supported Driver RAID Management Software RAID Software User’s Guide Compatible Backplane Linux* Versions only Native SAS pass through mode without RAID function. 4 SAS Ports IT/IR RAID ® Optional Intel SAS Entry RAID module AXX4SASMOD Up to 10 SAS or SATA drives via expander backplanes Entry Hardware RAID.
Workstation Board Features Graphics Card Population Graphics Card Support Intel® Server Chassis SC5600BASE One graphics card with maximum 150-W power in PCI Express* slot 6 ® Intel Server Chassis SC5650WS One graphics card with maximum 300-W power in PCI Express* slot 6, or up to two graphics cards with maximum 150-W power in PCI Express* slot 4 and slot 6. Keep PCI Express* Slot 3 empty for optimal air flow when populating a graphics card in PCI Express* slot 4.
Workstation Board Features Figure 7. Intel® SAS Entry RAID Module SAS RAID Support The BIOS Setup Utility provides drive configuration options on the Advanced | Mass Storage Controller ® Configuration setup page for the Intel SAS Entry RAID Module AXX4SASMOD, some of which affect the ability to configure RAID. ® ® The “Intel SAS Entry RAID Module” option is enabled by default once the Intel SAS Entry RAID Module ® AXX4SASMOD is present.
Workstation Board Features For help with enclosure management cabling, see the Enclosure Management Cabling Guide for Pedestal Systems with Hot-swap Drive Backplanes. This guide is available at: http://support.intel.com/support/motherboards/server/S5520SC/compat.htm Intel® RAID Activation Key ® You can purchase and install the Intel RAID Activation Key AXXRAKSW5 to enable Software RAID 5 support ® ® on your Workstation board or the Intel SAS Entry RAID Module AXX4SASMOD.
System Utilities 2. System Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which you use to change server configuration defaults. You can run the BIOS Setup with or without an operating system present. See “Additional Information and Software” for a link to the Technical Product Specification where you will find details about specific BIOS setup screens.
System Utilities Table 6. Keyboard Commands Press Description Help - Pressing F1 on any menu opens the general Help window. ← The left and right arrow keys are used to move between the major menu pages. The keys have no effect if a submenu or pick list is displayed. ® ↑ Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing activates the selected item.
System Utilities Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS including how to: / Record the current BIOS settings Obtain the upgrade utility Prepare a storage media for the utility NOTE In the unlikely event a BIOS error occurs during the BIOS update process, you may need to follow a recovery process to return the system to service. See “Recovering the BIOS” for instructions on performing a BIOS recovery. Recording the Current BIOS Settings 1.
System Utilities / NOTE You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup. Recovering the BIOS In the rare event the BIOS becomes damaged, you must complete the recovery process to return the system to service.
System Utilities 8. Startup.nsh file will execute automatically and initiate the BIOS update with the recovery BIOS capsule file. Once the recovery process is complete, the message, “BIOS has been updated successfully” displays. 9. Power off the system and revert the BIOS recovery jumper position to default (pin 1-2). 10. Power on the system.
System Utilities Clearing the CMOS If you cannot access the BIOS setup screens, you must use the CMOS Clear jumper to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J2C1. Figure 10. CMOS Clear Jumper 1. 2. 3. 4. 5. 6. 7. Power down the workstation and unplug the AC power cord. Open the workstation chassis. For instructions, see your workstation chassis documentation.
Hardware Installations and Upgrades 3. Hardware Installations and Upgrades Before You Begin Before working with your workstation product, pay close attention to the “Safety Information”.
Hardware Installations and Upgrades 5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (Step “A” in Figure 11). 6. Holding the DIMM by the edges, remove it from its anti-static package. 7. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the key in the socket (Step “B” in Figure 11). 8. Insert the bottom edge of the DIMM into the socket (Step “C” in Figure 11). 9.
Hardware Installations and Upgrades Installing the Processor To install a processor, follow these instructions: CAUTION When opening a processor socket, DO NOT Touch the gold socket wires. When unpacking a processor, hold by the edges only to avoid touching the gold contact wires. 1. Observe the safety and ESD precautions at the beginning of this book. For more information, see “Safety Information”. 2. Turn off all peripheral devices connected to the workstation and turn off the workstation. 3.
Hardware Installations and Upgrades Figure 14. Removing the Processor Socket Protective Cover CAUTION To avoid damage, DO NOT drop the cover onto the socket wires or components. 8. Take the processor out of the box and remove the protective shipping cover as shown in Figure 15. Figure 15. Remove Processor Protective Cover 9. Orient the processor with the socket so the processor cutouts match the two socket pins and then sit the processor into the socket as shown in Figure 16. Figure 16.
Hardware Installations and Upgrades Figure 17. Close Load Plate and Socket Lever 11. Install the heatsink(s). For more instructions, see “Installing the Processor Heatsink(s)”. Installing the Processor Heatsink(s) Selecting the Processor Heatsink(s) Each processor requires a heatsink. Depending on your chassis, you may need to use either an active or a passive heatsink. An active heatsink has a fan attached to the heatsink and a cable that must be connected to ® the workstation board.
Hardware Installations and Upgrades Installing Processor Heatsink(s) ® To install processor heatsink(s) in the Intel Server Chassis, follow these instructions: 1. Observe the safety and ESD precautions at the beginning of this book. For more information, see “Safety Information”. 2. Turn off all peripheral devices connected to the workstation and turn off the workstation. 3. Disconnect the AC power cord from the workstation. Remove the workstation’s cover and locate the processor socket.
Hardware Installations and Upgrades Callout A. Processor Heatsink Connector CPU_1 Callout B. Processor Heatsink Connector CPU_2 Figure 19. Locating Active Heatsink Cable Connections 8. Attach the active heatsink fan cable to the workstation board. (Step “E” in Figure 18). See Figure 19 to locate the processor fan headers. 9. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.
Hardware Installations and Upgrades 12. If installing a replacement processor, see “Installing the Processor”. 13. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. Refer to the documentation that came with your chassis for instructions on installing chassis components. 14. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover.
Hardware Installations and Upgrades 6. Lift the battery from the socket. Figure 20. Locating and Removing the CMOS Battery 7. Dispose of the battery according to local ordinance. 8. Remove the new battery from its package. 9. Being careful to observe the correct polarity, insert the battery into the battery socket. The “+” side of the battery must face the lever side of the battery socket, towards the rear USB/NIC ports. 10.
Troubleshooting 4. Troubleshooting This chapter helps you identify and solve problems that might occur while using the system. For any issue, first ensure you are using the latest software. These software updates include updates for the BIOS, Baseboard Management Controller (BMC), FRUSDR, hot-swap controller (HSC), and Management Engine (ME) firmware. See “Additional Information and Software” for a link to the software updates.
Troubleshooting 11. Are all device drivers properly installed? 12. Are the configuration settings made in Setup correct? 13. Is the operating system properly loaded? See the operating system documentation. 14. Did you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)? 15. Is the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for 100-120 V∼ or a NEMA 6-15R outlet for 200-240 V∼? 16.
Troubleshooting Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: Power light does not light. No characters appear on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. CD-ROM or DVD-ROM drive activity light does not light. There are problems with the application software. The bootable CD-ROM or DVD-ROM is not detected. Try the following solutions in the order given.
Troubleshooting 3. Are the brightness and contrast controls on the video monitor properly adjusted? 4. Is the video monitor signal cable properly installed? 5. Does this video monitor work correctly if plugged into a different system? 6. Is the on-board video controller enabled in the BIOS? 7. Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. 8.
Troubleshooting 4. Have any of the fan motors stopped? Use the server management subsystem to check the fan status. 5. Have your fans speeded up in response to an overheating situation? 6. Have your fans speeded up in response to a fan that failed? 7. Are the fan power connectors properly connected to the workstation board? 8. Is the cable from the front panel board connected to the both the front panel board and to the workstation board? 9.
Troubleshooting The controller stopped working when an add-in adapter was installed Make sure the cable is connected to the port from the on-board network controller. Make sure your BIOS is current. See “Additional Information and Software” for a link to the current version. Make sure the other adapter supports shared interrupts. Make sure your operating system supports shared interrupts. Try reseating the add-in adapter.
Troubleshooting Check the following: / 1. If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk. 2. Check your system using virus detection software. 3. Uninstall and reinstall the software. Make sure all necessary files are installed. 4. If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. 5.
Troubleshooting LED Information ® ® The Intel Workstation board S5520SC includes LEDs that can aid in troubleshooting your system. See “Intel Light-Guided Diagnostics”. BIOS POST Beep Codes The following table lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Please note that not all error conditions are supported by BIOS beep codes. Table 9.
Appendix A: Regulatory and Compliance Information Appendix A: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel® Workstation board S5520SC complies with the following safety requirements: UL60950 – CSA 60950(USA/Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) CE - Low Voltage Directive 73/23/EEE (Europe) Product EMC Compliance – Class A Compliance
Appendix A: Regulatory and Compliance Information Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings: Table 11.
Appendix A: Regulatory and Compliance Information Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124-6497 1-800-628-8686 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A: Regulatory and Compliance Information VCCI (Japan) English translation of the notice above: This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Appendix A: Regulatory and Compliance Information BSMI (Taiwan) The BSMI Certification Marking and EMC warning is located on the outside rear area of the product. RRL (Korea) Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC.
Appendix A: Regulatory and Compliance Information understands the end-seller (entity placing product into market place) is responsible for providing EFUP marking. •Intel “retail” products are provided with EFUP marking For “Business to Business” products, Intel intends to place EFUP marking on product for customer convenience EFUP for Intel server products has been determined as 20 years. Below is an example of EFUP mark applied to Intel server products.
Appendix A: Regulatory and Compliance Information 46 Intel® Workstation Board S5520SC Service Guide
Appendix A: Regulatory and Compliance Information China Packaging Recycle Marks (or GB18455-2001) Intel EPSD has the following ecological compliances: Cardboard and fiberboard packaging will be marked as recyclable in China. China Packaging Recycling Marks is required on retail packaging to be marked as recyclable using China’s recycling logo. Due to regional variances in mark acceptances, all three marks accepted worldwide will be implemented on Intel’s cardboard and fiberboard.
Appendix B: Getting Help Appendix B: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5520SC/ If you encounter an issue with your server platform, please follow these steps to obtain support on your product. 1. Get connected to our support web page for 24x7 support when you need it to get the ® latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms.
® Intel Server Issue Report Form Intel® Server Issue Report Form Issue Report Form (Rev 3.5) NOTE: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Workstation board or System: (Example: S5520HC, S5520SC) Server Chassis: (Example SC5600. If third-party chassis is used, indicate make and model.
® Intel Server Issue Report Form Processor information: Type Speed sSpec Thermal Solution Processor 1 Processor 2 Processor 3 Processor 4 Thermal solution (heatsink) examples: (1U, Passive with air ducting, Active w/fan, and so forth) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCIExpress* Adapters, RAID Controllers, SCSI Controllers, and so forth): Type Slot Manufacturer Model Firmware
® Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so forth): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PB
® Intel Server Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: 52 Intel® Workstation Board S5520SC Service Guide
® Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description. Have you returned systems or components to your place of purchase because of this issue? If yes, please provide a brief description.
