Intel® Server Board S5500BC User’s Guide Intel Order Number E52448-002
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Intel® Server Board S5500BC User’s Guide iii
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Preface About this Manual Thank you for purchasing and using the Intel® Server Board S5500BC. This manual is written for system technicians responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server Board S5500BC.
Product Accessories This server board is compatible with the following Intel® Server Chassis: • Intel® Server Chassis SR1630BC • Intel® Server Chassis SC5650 You may need or want to purchase one or more of the following accessory items for your server: processor, memory DIMMs, hard drive, CD-ROM or DVD-ROM drive, and/or operating system.
For this information or software Processors tested with this product Use this Document or Software Supported Processors The latest supported memory configurations lists are available at: http://serverconfigurator.intel.com/configurememory.
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Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
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Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
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Table of Contents Preface.......................................................................................................................... v Manual Organization............................................................................................................... v Product Accessories .............................................................................................................. vi Additional Information and Software............................................................
Clearing the CMOS .............................................................................................................. 31 Chapter 4: Troubleshooting......................................................................................33 System Boot Quiet Time ...................................................................................................... 33 Resetting the System ...........................................................................................................
Appendix D: Intel® Server Issue Report Form........................................................
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List of Figures Figure 1. Intel® Server Board S5500BC.....................................................................................1 Figure 2. Server Board Connector and Component Locations ..................................................3 Figure 3. Configuration Jumper Locations .................................................................................5 Figure 4. Back Panel Connectors...............................................................................................7 Figure 5.
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List of Tables Table 1. Intel® Server Board S5500BC Feature Summary ........................................................2 Table 2. Configuration Jumper [J4A1]........................................................................................5 Table 3. NIC LEDs ..................................................................................................................... 8 Table 4. Setup Menu Key Use ..............................................................................................
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1 Server Board Features This chapter briefly describes the main features of the Intel® Server Board S5500BC. This chapter provides illustrations of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server system. Figure 1.
Table 1 summarizes the features of the server board. Table 1. Intel® Server Board S5500BC Feature Summary Feature Processors Memory Chipset I/O Control Peripheral Interfaces Description Supports up to two Intel® Xeon® 5500 series processors with Intel® QuickPath Interconnect and Integrated Memory controllers. • • Eight DDR3 DIMM slots supporting DDR3 800/1066/1333 MT/s ECC Registered DIMM and ECC unbuffered DIMM. Four slots support CPU_1 and four slots support CPU_2.
Connector and Component Locations Figure 2. Server Board Connector and Component Locations A. SATA 3 L. Diagnostic LEDs W. CPU 1 fan header B. Internal dual port USB2.0 header M. Status LED X. CPU Power Connector C. SATA 5 N. ID LED Y. CPU Socket 1 D. SATA 4 O. External Serial B header Z. Intel® IOH 5500 chipset E. Slot 3, PCI Express* x4 P. SATA Key AA. CPU Socket 2 F. Slot 4, 32-bit/33 MHz PCI Q. System fan 3 header BB. BB CPU 2 Fan header G. Intel® RMM3 slot R.
4 H. Slot 5, PCI Express* x8 S. DIMM sockets off Processor 1 socket (Channel A, B) DD. DIMM sockets off Processor 2 socket (Channel D, E) I. Slot 6, PCI Express* x8 (Riser card) T. Power Supply Auxiliary Connector EE. SATA SGPIO J. Slot 7, PCI Express* x8 U. SSI 24-pin Front Panel connector FF. SATA 0 K. Back panel I/O ports V. System fan 2 header GG.
Configuration Jumpers Figure 3. Configuration Jumper Location Table 2. Configuration Jumper [J4A1] Jumper Name J8C1: BMC Force Update J2D1: Password Clear Pins What happens at system reset... 1-2 BMC Firmware Force Update Mode Disabled (Default) 2-3 BMC Firmware Force Update Mode Enabled 1-2 These pins should have a jumper in place for normal system operation. (Default) 2-3 If these pins are jumpered, the administrator and user passwords are cleared on the next reset.
Jumper Name Pins 2-3 What happens at system reset... If these pins are jumpered, the CMOS settings are cleared on the next reset. NOTE: These pins should not be jumpered for normal operation. J1A1: BIOS Recovery 1-2 These pins should have a jumper in place for normal system operation.(Default) 2-3 The main system BIOS will not boot with these pins jumpered. NOTE: The system will boot from EFIbootable recovery media with a recovery BIOS image.
Back Panel Connectors A. Serial Port A D. USB Port 8-9 B. Video E. NIC Port 1 C. USB Port 6-7 F. NIC Port 2 (MGMT) Figure 4. Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information.
Table 3. NIC LEDs NIC NIC1/NIC2 LED Color Left LED Right LED LED State Description Off No network connection Solid Amber Network connection in place Blinking Amber Transmit/receive activity Off 10 Mbps connection (if left LED is on or blinking) Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection RAID Support The Intel® Server Board provides six SATA ports (3 Gbps) via ICH10R with Intel® Embedded Server RAID Technology, with SW RAID levels 0/1/10.
If RAID 5 is needed, you can install the optional Intel® RAID Activation Key AXXRAKSW5. To enable RAID 5, this activation key is placed on the SATA Key connector located on the right side of the server board. For information on how to install the Intel® RAID Activation Key AXXRAKSW5 accessory to enable RAID 5, see the documentation included with the accessory kit. Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the following requirements outlined.
Figure 5. DIMM Configuration Diagram For two slots per channel configuration, the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor. See Figure 6. For a complete list of supported memory DIMMs, see the links under “Additional Information and Software”.
Figure 6. Channel Slots Configuration The Independent Channel Mode is the default Maximum Performance Mode preferred for Intel® Xeon® 5500 processor series based platforms. You can populate all three channels in any order and have no matching requirements. All channels must run at the same interface frequency, but individual channels may run at different DIMM timings (RAS latency, CAS latency, and so forth). Memory Sparing and Mirroring The spare mode is not supported by the Intel® Server Board S5500BC.
See the Intel® Server Board S5500BC Technical Product Specification for additional information regarding the memory sub-system. Power Supply A minimum of 400 W is required. Your supply must provide a minimum of 3.5 A of 5 V standby current or the board will not boot. Optional Hardware Intel® RAID Activation Key If RAID 5 is needed, you can install the optional Intel® RAID Activation Key AXXRAKSW5.
2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual.
Figure 7. Installing Memory 5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (see letter “A” in Figure 7). 6. Holding the DIMM by the edges, remove it from its anti-static package. 7. Position the DIMM above the socket. Align the two small notches in the bottom edge of the DIMM with the keys in the socket (see letter “B” in Figure 7). 8. Insert the bottom edge of the DIMM into the socket (see letter “C” in Figure 7). 9.
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets. 8. Replace the server's cover and reconnect the AC power cord. Installing or Replacing the Processor Note: Use the following instructions to install or replace a processor instead of using the instructions that came with the processor. Caution: Processor must be appropriate: If you install a processor that is inappropriate for your server, you may damage the server board.
Figure 9. Open the Load Plate 7. Remove the socket protective cover (see Figure 10). Figure 10. Remove the Socket Protective Cover 8. Take the processor out of the box and remove the protective shipping cover (Figure 11). Figure 11.
9. Align the processor cutouts to match the two socket pins, and then insert the processor into the socket as shown in Figure 12. Figure 12. Installing the Processor 10. Close the load plate (see the letter “A” in Figure 13), close the socket lever and ensure the load plate tab engages under the socket lever when fully closed. (See letter “B” and “C” in Figure 13) Figure 13. Close the Load Plate and Socket Lever Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly.
b. Proceed to the screw at location 2 and loosen it by giving it two rotations and stop. c. Loosen screws at locations 3 and 4 by giving each screw two rotations and then stop. d. Repeat steps 1a through 1c by giving each screw two rotations each time until all screws are loosened. 2. Lift the heatsink from the board. 3. Remove and discard the spacer (see letter "C" in Figure 1).
5. Attach fan power cable to server board as shown. Figure 14. 2U Reference Heatsink Assembly 6. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. 7. Replace the server's cover and reconnect the AC power cord. Refer to the documentation that came with your server chassis for instructions on installing the server's cover. Replacing a Processor 1. Observe the safety and ESD precautions at the beginning of this book. See “Safety Information” for more information.
8. Lift the heatsink from the processor. If it does not pull up easily, twist the heatsink again. Do not force the heatsink from the processor—doing so could damage the processor. 9. Lift the processor lever. 10. Raise the CPU load plate. 11. Remove the processor. 12. If installing a replacement processor, see “Installing the Processor”. Otherwise, install the protective socket cover over the empty processor socket and reinstall the chassis cover.
Installing a PCI Add-In Card Peripherals and add-in cards are not included in your system and you must purchase them separately. The riser card at PCI slot 6 of the board supports a low-profile half-length PCI Express* add-in card. Refer to the “Intel® SR1630BC System User Guide” for more detailed information on how to install a PCI card. Installing a PCI Add-In Card Note: You must attach add-in cards to a riser card when the riser card is removed from the chassis. 1.
Figure 16. Installing a PCI Card in a Riser Card 3. Insert the riser card with the attached PCI card into the PCI slot on the server board. Press firmly on the riser card until it is fully seated. Press down on the riser card— do not press down on the PCI card. Caution: Press the riser card straight down into the slot. Tipping the riser card while installing it into the slot may damage the riser card or slot on the server board. 4.
Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to ten years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in the CMOS RAM in the RTC (for example, the date and time) may be wrong. For a list of approved devices, contact your customer service representative or dealer. Warning: Danger of explosion if battery is incorrectly replaced.
AF003102 Figure 17. Replacing the Backup Battery 7. Dispose of the battery according to local ordinance. 8. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. 9. Close the chassis. 10. Run Setup to restore the configuration settings to the RTC.
3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which you use to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. Refer to “Additional Information and Software” for a link to the Technical Product Specification where you can find details about specific BIOS setup screens.
Table 4 describes the keyboard commands you can use in the BIOS Setup menus. Table 4. Setup Menu Key Use Key to Press Description The key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the key selects the currently highlighted item, undoes the pick list, and returns the focus to the parent menu.
Table 4. Setup Menu Key Use Key to Press Description Pressing causes the following message to display: Setup Confirmation Save Configuration changes and exit now? [Yes] [No] If “Yes” is selected and is pressed, all changes are saved and Setup is exited. If “No” is selected and is pressed, or if is pressed, the user is returned to where they were before was pressed without affecting any existing values.
Note: Do not skip Step 2. You need these settings to configure your computer at the end of the procedure. Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive. Refer to “Additional Information and Software” for a link to the update software. Note: Before attempting a BIOS upgrade, review the instructions and release notes provided in the README file distributed with the BIOS image.
1. Power down and unplug the system from the AC power source. 2. Move the recovery jumper at JIA1 from the spare location at pins 2 and 3 to cover pins 1 and 2. Refer to Figure 18. Figure 18. BIOS Recovery Jumper 3. Insert the bootable BIOS Recovery media containing the new BIOS image files. You can accomplish a BIOS recovery from the SATA CD and USB Mass Storage device. Please not that recovery from a USB floppy is not supported on this platform.
Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. Before a new password(s) is set, you must restore the password clear jumper to its original position. The password clear jumper is located on jumper block J2D1. 1. Power down the system and disconnect the AC power. 2. Open the server chassis. 3.
Clearing the CMOS If you cannot access the BIOS setup screens, you must use the CMOS Clear jumper to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J2D2 on the server board. 1. Power down the system; do not disconnect the AC power. 2. Open the server. 3. Move the jumper from the normal operation position, covering pins 1 and 2, to the CMOS Clear Force Erase position, covering pins 2 and 3. Figure 20. CMOS Recovery Jumper 4. Wait five seconds. 5.
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4 Troubleshooting This chapter helps you identify and solve problems that might occur while using the system. For any issue, make sure you use the latest firmware and files. Firmware upgrades include updates for the BIOS, baseboard management controller (BMC), and hot-swap controller (HSC). Refer to “Additional Information and Software” for a link to the software updates.
Problems Following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If you are experiencing a problem with a specific software application, see “Problems with Newly Installed Application Software”. First Steps Checklist • Is AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices. 1. Turn off the system and all external peripheral devices.
Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • • • • • • • • Power light does not light. No characters display on the screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. Hard disk drive activity light does not light. Optical drive activity light does not light. There are problems with application software. The bootable CD-ROM is not detected. Try the following solutions in the order given.
No Characters Display on Screen Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. • Is the video monitor plugged in and turned on? If you use a switch box, is it switched to the correct system? • • • • • Are the brightness and contrast controls on the video monitor properly adjusted? • • • • • Make sure the memory DIMMs comply with the system requirements.
System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. • • • • • Check the following: • • • • Have your fans sped up in response to an overheating situation? Is the power-on light lit? If not, see “Power Light Does Not Light”.
Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. See “Additional Information and Software” for a link to the current drivers. • Make sure the driver is loaded and the protocols are bound. • Make sure the hub port is configured for the same duplex mode as the network controller.
System Boots When Installing PCI Card System Server Management features require full-time “standby” power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to command the system to boot.
• If you suspect a transient voltage spike, power outage, or brownout occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands. Note: Random errors in data files: If you get random errors in your data files, they may be getting corrupted by voltage spikes on your power line.
LED Information The Intel® Server Board 5500BC includes LEDs that can aid in troubleshooting your system. The following lists these LEDs with a description of their use. LED Name Function Location LED Color ID Aid in server function from the back panel Front Panel and board rear left corner Blue System fault Visible fault warning Front panel and board rear left corner Green or Amber Notes Press ID LED button or user Server Management software to turn off the LED.
BIOS POST Beep Codes The following table lists POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. The beep code is followed by a user-visible code on POST Progress LEDs. Table 5. POST Error Beep Codes Beeps 3 Error Message Memory Error POST Progress code Multiple Description System halted because a fatal error related to the memory was detected The following Beep Codes are from the BMC and are controlled by the Firmware team.
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Appendix A: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel® Server Board S5500BC complies with the following safety requirements: • • • • UL60950 - CSA 60950(USA / Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) • BSMI Declaration of Conformity (Taiwan) • Belarus License - Listed on System License (Belarus) • UL 60950 Recognition (USA) Product EMC Compliance -
IMPORTANT NOTE: The host system with the Intel® Server Board S5500BC requires the use of a shielded LAN cable to comply with Immunity regulatory requirements. Use of nonshield cables may result in the product having insufficient protection against electromagnetic effects, which may cause improper operation of the product.
BSMI Marking (Class A) Taiwan C-tick Marking Australia / New Zealand N232 RRL MIC Mark Korea 㧎㯳⻞䢎: CPU-Model Name (A) Country of Origin Exporting Requirements MADE IN xxxxx (Provided by label, not silk screen) Model Designation Regulatory Identification Examples (Intel® Server Board) for boxed type boards; or Board PB number for nonboxed boards (typically high-end boards) PB Free Marking Environmental Requirements Refer to the spec http://prodregs.intel.
Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E.
Industry Canada (ICES-003) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: "Apparelis Numériques", NMB-003 édictee par le Ministre Canadian des Communications.
3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5.
Appendix B: LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, the BIOS displays the POST code to the POST Code Diagnostic LEDs on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, you can use the Diagnostic LEDs to identify the last POST process that was executed.
Table 7. POST Progress Code LED Example Upper Nibble LEDs Lower Nibble LEDs MSB LEDs LSB LED #7 LED #6 LED #5 LED #4 LED #3 LED #2 LED #1 LED #0 8h 4h 2h 1h 8h 4h 2h 1h Status ON OFF ON OFF ON ON OFF OFF Results 1 0 1 0 1 1 0 0 Ah Ch • Upper nibble bits = 1010b = Ah; Lower nibble bits = 1100b = Ch; the two are concatenated as ACh. Table 8.
Table 8. Diagnostic LED POST Code Decoder 0xE8h O O O X O X X X No Usable Memory Error: No memory in the system, or SPD bad so no memory could be detected. 0xEAh O O O X O X O X Channel Training Error: DQ/DQS training failed on a channel during memory channel initialization. If no usable memory remains, system is halted. 0xEBh O O O X O X O O Memory Test Error: Memory failed Hardware BIST.
Table 8.
Table 8.
Table 8.
Table 8.
Table 8.
Table 8.
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Appendix C: Getting Help If you encounter an issue with your server platform, follow these steps to obtain support on your product. 1. Get connected to our support web page (http://support.intel.com/support/ motherboards/server/) for 24 hours a day, 7 days a week support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms.
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Appendix D: Intel® Server Issue Report Form Note: For the fastest service, please submit your form via the Internet.
HSC Firmware Version: DIMM_D1 MB and Vendor/part number Chassis Model: DIMM_D2 MB and Vendor/part number Chassis Model: DIMM_E1 MB and Vendor/part number DIMM_E2 MB and Vendor/part number 64 Intel® Server Board S5500BC User’s Guide
Peripheral Information Check each box below that is used, and provide the requested information: Peripheral Card or Peripheral Description Driver Revision IRQ I/O Base Address Hot-swap or Fixed IRQ FW Revision # FW Revision # PCI 32/33 PCI Slot 3 PCI-E1 * x4 PCI Slot 4 PCI-E2 x8 PCI Slot 5 PCI Slot 6 PCI Slot 7 Video On-board Video Add-in Video NIC On-Board NIC1 (10/100/1000 Gb) On-Board NIC2 (10/100/1000 Gb) Hard Drive Information Drive Type (SATA/ SAS) Make/Model Intel® Server Board S5500BC U
Management Information On-Board Platform Instrumentation only ___________________________________ Intel® Remote Management Module 3 _____________________________________ Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.
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