Intel® Workstation Board S5000XVN User Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/ Products Intel Order Number D36222-004
Disclaimer Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 2.0 CD and/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
重要安全指导 在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。 和/或 http://support.intel.com/support/motherboards/server/sb/CS-010770.
Warnings Heed safety instructions: Before working with your workstation product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
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Preface About this Manual Thank you for purchasing and using the Intel® Workstation Board S5000XVN. Multiple versions of the Intel® Workstation Board S5000XVN are available. This manual applies to workstation boards with the following product codes: • • • • S5000XVNSATA S5000XVNSATAR S5000XVNSAS S5000XVNSASR Where a feature varies from one product to the next, the difference will be noted in this document. Unless specified, features apply to all versions of the workstation board.
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem.
Table 1. Additional Information and Software For this Information or Software Use this Document or Software Accessories or other Intel server products Spares and Configuration Guide. Hardware and operating systems that have been tested with this product Tested Hardware Operating Systems List. Chassis that have been tested with this product Reference Chassis List. Processors that have been tested with this product Supported Processors.
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Contents Safety Information ..................................................................................................... iii Important Safety Instructions ................................................................................................ iii Wichtige Sicherheitshinweise ............................................................................................... iii Consignes de sécurité ................................................................................................
Clearing the Password ........................................................................................................ 24 Clearing the CMOS ............................................................................................................. 25 Chapter 3: Hardware Installations and Upgrades ..................................................27 Before You Begin ................................................................................................................
Electromagnetic Compatibility Notices ................................................................................57 FCC (USA) ..................................................................................................................57 ICES-003 (Canada) .....................................................................................................58 Europe (CE Declaration of Conformity) .......................................................................58 VCCI (Japan) .................
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List of Figures Figure 1. Intel® Workstation Board S5000XVN......................................................................... 1 Figure 2. Connector and Component Locations........................................................................ 4 Figure 3. Configuration Jumpers ............................................................................................... 7 Figure 4. Back Panel Connectors and LEDs........................................................................... 11 Figure 5.
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List of Tables Table 1. Additional Information and Software .........................................................................viii Table 2. Workstation Board Features ........................................................................................ 2 Table 3. NIC LEDs ..................................................................................................................11 Table 4. Setup Menu Key Use ....................................................................................
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1 Workstation Board Features This chapter briefly describes the main features of the Intel® Workstation Board S5000XVN. This chapter provides a photograph of the product, a list of the workstation board features, and diagrams showing the location of important components and connections on the workstation board. Figure 1.
Table 2 summarizes the features of the workstation board. Table 2. Workstation Board Features Feature Processor support Description Support for one from the following list: • • • • System memory support Intel® 5000X Chipset Cooling • Up to two Dual-Core Intel® Xeon® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus Up to two Quad-Core Intel® Xeon® processors 5300 sequence with a 1066- or 1333-MHz front side bus Up to two 45nm 2P Dual-Core Intel® Xeon® processors.
Table 2. Workstation Board Features Feature Hard drive and optical drive support Description • • • Optical devices are supported Ultra ATA-100 support: One IDE channel that is capable of supporting up to two drives One of the following: – Product code S5000XVNSATA or S5000XVNSATAR: Six SATA connectors at 1.5 Gbps or 3 Gbps – Product code S5000XVNSAS or S5000XVNSASR: Four SAS connectors at 3 Gbps, and two SATA connectors at 1.
Table 2.
A. PCI-X* 64-bit, 100-MHz slot 1 P. Processor 1 socket EE. Enclosure management SAS SES (available only with product code S5000XVNSAS or S5000XVNSASR) B. PCI-X 64-bit, 100-/133-MHz slot 2 Q. Processor 2 socket FF. Hot-swap backplane A header C. PCI Express* x4 or x8 slot 3 R. Processor 2 fan header GG. SATA 0 D. PCI Express x4 slot 4 S. Processor 1 fan header HH. SATA 1 E. CMOS battery T. System fan 4 header II.
Configuration Jumpers BIOS Bank Select Bank 0 2 Normal Operation (default) 3 J1C3 CMOS Clear Disable 2 Enable 3 J1D1 Password Clear Protect 2 Clear 3 J1D2 BMC Force Update Disable 2 Enable 3 J1E3 AF000500 Jumper Name Pins What Happens at System Reset BIOS Bank Select 1-2 Bank 0: Boot to an alternate BIOS. (J1C3) 2-3 Boot from the standard BIOS. These pins should be jumpered for normal operation. CMOS Clear 1-2 Protect CMOS: these pins should be jumpered for normal operation.
Jumper Name Password Clear Pins What Happens at System Reset 1-2 Protect password: These pins should be jumpered for normal operation. 2-3 Erase password: If these pins are jumpered for 5 to 10 seconds, the password will be cleared on the next workstation reset. These pins should not be jumpered for normal operation. (J1D2) The workstation does not need to be reset with the jumpers on these pins for the password to be cleared. To use this jumper to reset the password: Power down the workstation.
Intel® Light-Guided Diagnostics The workstation board contains diagnostic LEDs to help you identify failed and failing components and to help you identify the workstation from among several workstations. Except for the ID LED, the status LED, and the +5-volt standby LED, the LEDs turn on (amber) only if a failure occurs.
Callout LED Function A. Bit 3 LED POST LED. The sequence of lit POST LEDs is used to identify specific errors that might occur during the boot process. See the appendix of the Technical Product Specification for a description of how to read these LEDs. B. LSB LED POST LED. The sequence of lit POST LEDs is used to identify specific errors that might occur during the boot process. See the appendix of the Technical Product Specification for a description of how to read these LEDs. C.
Callout 10 LED Function L. DIMM B2 fault LED This LED indicates a fault has occurred with the FBDIMM installed in socket DIMM_B2. Replace the faulty FBDIMM. M. DIMM C1 fault LED This LED indicates a fault has occurred with the FBDIMM installed in socket DIMM_C1. Replace the faulty FBDIMM. N. DIMM C2 fault LED This LED indicates a fault has occurred with the FBDIMM installed in socket DIMM_C2. Replace the faulty FBDIMM. O.
Back Panel Features The diagram and table show the back panel connectors and LEDs. For information about the LEDs, see “Intel® Light-Guided Diagnostics” on page 8. E A B C D F M O N K L I G J H AF000501 A. Mouse I. LSB LED (POST LED) B. Serial A J. Bit 1 LED (POST LED C. NIC 1 K. Bit 2 LED (POST LED) D. NIC 2 L. MSB LED (POST LED) E. Audio in M. ID LED F. Audio out N. Status LED G. Microphone O. Keyboard H. USB (four ports) Figure 4.
RAID Support The Intel® Workstation Board S5000XVN is available in SATA models and a SAS models. • The SATA model has product code S5000XVNSATA or S5000XVNSATAR. • The SAS model has product code S5000XVNSAS or S5000XVNSASR. The SAS models provides both SAS and SATA support; the SATA models provides only SATA support. For information on configuring RAID, see the RAID software user’s guide that is included on the Intel® Server Deployment Toolkit 2.0 CD.
SAS Workstation Board In addition to the SATA features described above, SAS models of the workstation board (product code S5000XVNSAS or S5000XVNSASR) have a dual-mode 4-port Serial Attached SCSI (SAS) controller that supports both SAS and SATA hard disk drives. This controller is capable of data transfer rates of up to 3.0 Gbps per port. The SAS controller supports up to 120 physical drives when expanders are used.
Audio Support The Intel® Workstation Board S5000XVN includes the Realtec* ALC260 2-channel highdefinition audio codec with universal audio architecture. It features a 24-bit, 2-channel DAC and two stereo 20-bit ADCs. The ALC260 provides two output channels with flexible mixing, mute and fine gain controls to provide a complete integrated audio solution. The ALC260 provides highquality audio using S/PDIF to output analog data or multiple-source recording applications.
Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under “Additional Information and Software” on page viii. Processor • One or two Dual-Core Intel®Xeon® processors 5000 / 5100 sequence or Quad-Core Intel® Xeon® processors 5300 sequence.
See the following diagram to identify the DIMM sockets. D C B E F G A H AF000503 Callout DIMM Socket Callout DIMM Socket A. Branch 1, Channel A, DIMM_A1 E. Branch 2, Channel C, DIMM_C1 B. Branch 1, Channel A, DIMM_A2 F. Branch 2, Channel C, DIMM_C2 C. Branch 1, Channel B, DIMM_B1 G. Branch 2, Channel D, DIMM_D1 D. Branch 1, Channel B, DIMM_B2 H. Branch 2, Channel D, DIMM_D2 Figure 5.
A minimum of one 512 MB FBDIMM is required in DIMM socket DIMM_A1. FBDIMMs must meet the following requirements: • Use only FBDIMMs (DDR2-533 or DDR2-667). • • • • Use only 240-pin FBDIMMs. Use FBDIMMs with capacities of 512 MB, 1 GB, 2 GB, or 4 G. Use only FBDIMMs that comply with the JEDEC Rev 2.0 specifications. FBDIMMs in a given channel must be identical with respect to manufacturing, speed, timing, and organization.
Optional Hardware Intel® RAID Activation Key The Intel® RAID Activation Key AXXRAKSW5 can be purchased and installed to enable RAID 5 support on your workstation board. For the SATA workstation board, product codes S5000XSLSATA and S5000XSLSATAR, an Intel® RAID Activation Key can be installed in the SATA RAID 5 Key connector.
2 System Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change system configuration defaults. You can run BIOS Setup with or without an operating system being present. See “Additional Information and Software” for a link to the Technical Product Specification where you will find details about specific BIOS setup screens.
Setup Menus The BIOS Setup utility provides multiple pages to allow you to view and change system settings. Some parameters are configured automatically and cannot be changed. If an administrator password has been set, administrator privileges are required to change most settings. If a value cannot be changed for any reason, the feature's value field is inaccessible. The following table describes the keyboard commands you can use in the BIOS Setup menus. Table 4.
Table 4. Setup Menu Key Use Key to Press Description Setup Defaults - Pressing causes the following to appear: Setup Confirmation Load default configuration now? [Yes] [No] If “Yes” is selected and the key is pressed, all Setup fields are set to their default values. If “No” is selected and the key is pressed, or if the key is pressed, the user is returned to where they were before was pressed without affecting any existing field values.
Preparing for the Upgrade The steps below explain how to prepare to upgrade the BIOS, including how to record the current BIOS settings and how to obtain the upgrade utility. Note: In the unlikely event that a BIOS error occurs during the BIOS update process, a recovery process may need to be followed to return the system to service. See “Additional Information and Software” on page viii for a link to necessary software and instructions. Recording the Current BIOS Settings 1.
Reverting to the Previous BIOS If you encounter a problem with your BIOS, you may want to revert to the previously installed BIOS. Because of the rolling BIOS feature, your workstation contains two versions of the BIOS: the current BIOS, and the BIOS that was previously installed. Note: If you upgrade the BIOS more than once with the same BIOS version, the two versions of the BIOS stored in your workstation will be identical. To revert to the previous BIOS: 1.
Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password(s) can be set. 1. Power down the workstation. Leave the AC power cord connected. 2. Open the chassis. See your chassis documentation for instructions on removing the chassis cover. 3. Locate the Password Clear jumper block at board position J1D2.
Clearing the CMOS If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. 1. Power down the system. Leave the AC power cord connected. 2. Open the chassis. See your chassis documentation for instructions on removing the chassis cover. 3. Locate the CMOS Clr jumper block at board position J1D1. See Figure 8. 4.
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3 Hardware Installations and Upgrades Before You Begin Before working with your workstation product, pay close attention to the “Safety Information” on page iii.
5. Locate the DIMM sockets (see Figure 9). 6. Disconnect and remove any components necessary to access the DIMM sockets. See the documentation that came with your chassis for instructions on removing chassis components. D E C F B G A H AF000503 Callout DIMM Socket Callout DIMM Socket A. DIMM_A1 E. DIMM_C1 B. DIMM_A2 F. DIMM_C2 C. DIMM_B1 G. DIMM_D1 D. DIMM_B2 H. DIMM_D2 Figure 9.
7. Make sure the clips at each end of the DIMM socket(s) are pushed outward to the open position. See letter “A” in Figure 10. 8. Holding the FBDIMM by the edges, remove it from its anti-static package. 9. Position the FBDIMM above the socket. Align the notch on the bottom edge of the FBDIMM with the key in the DIMM socket. The arrow for letter “B” in Figure 10 is pointing to the key in the socket. 10. Insert the bottom edge of the FBDIMM into the socket. 11.
Removing FBDIMMs To remove a FBDIMM, follow these steps: 1. Observe the safety and ESD precautions in “Safety Information” on page iii. 2. Turn off all peripheral devices connected to the workstation. Turn off the workstation. 3. Remove the AC power cord from the workstation. 4. Remove the chassis cover. See the documentation that came with your chassis for instructions on removing the cover. 5. Disconnect and remove any components necessary to access the DIMM sockets.
Installing the Processor Notes: • Do not touch the contacts on either the processor or the processor socket. • Do not force the processor socket into place. When correctly aligned, the socket will easily drop into place. To install a processor, follow these instructions: 1. Observe the safety and ESD precautions in “Safety Information” on page iii. 2. Turn off all peripheral devices connected to the workstation. Turn off the workstation. 3. Disconnect the AC power cord from the workstation. 4.
6. Disconnect and remove any components necessary to access the processor sockets. See the documentation that came with your chassis for instructions on removing chassis components. 7. Push down on the lever attached to the processor socket. While holding the lever down, pull it towards the center of the board to disengage the lever from the hook. Fully open the lever. See Figure 12. AF000095 Figure 12. Opening Processor Socket Lever 8.
9. If the protective cover is attached from the load plate, remove it and store it for future use. AF000097 Figure 14. Removing Protective Cover from Load Plate 10. Remove the processor from the box and remove the protective shipping cover. 11. Set the processor in the socket with the processor cutouts matching the processor socket notches. See Figure 15. AF000101 Figure 15. Setting Processor in Place 12. Close the load plate. 13. Close the socket lever.
Installing the Heatsink(s) Note: The heatsink has thermal interface material (TIM) located on the bottom of it. Use caution when handling the heatsink so you do not damage the TIM. Each processor requires a heatsink. Depending on your chassis, you may need to use either a passive or an active heatsink. An active heatsink has a fan attached to the top of it and a cable that needs to be connected to the workstation board.
Use the following steps to install a heatsink. 1. Install the processor. See “Installing the Processor” on page 31 for instructions. 2. Set the heatsink over the processor, lining up the four captive screws with the four posts surrounding the processor. 3. Loosely screw in the captive screws on the heat sink corners in the order shown by Figure 16. Do not fully tighten one screw before loosely attaching the others. 4.
5. Active heatsink only: Connect the heatsink cable to the workstation board. Callout A. Processor Heatsink Connector CPU_2 Callout B. Processor Heatsink Connector CPU_1 Figure 17. Locating Active Heatsink Cable Connections 6. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. See the documentation that came with your chassis for instructions on installing chassis components. 7. Replace the chassis cover and reconnect the AC power cord.
Removing a Processor 1. Observe the safety and ESD precautions in “Safety Information” on page iii. 2. Turn off all peripheral devices connected to the workstation. Turn off the workstation. 3. Remove the AC power cord from the workstation. 4. Remove the chassis cover. See the documentation that came with your chassis for instructions on removing the cover. 5. Disconnect and remove any components necessary to access the processor sockets.
10. Push down on the lever attached to the processor socket. While holding the lever down, pull it towards the center of the board to disengage the lever from the hook. Fully open the lever. See Figure 18. AF000095 Figure 18. Opening Processor Socket Lever 11. Push down on the rear tab of the load plate to swing the front of the load plate up slightly. Fully open the load plate. See Figure 19. AF000415 Figure 19.
12. Lift the processor from the socket. See Figure 15. Caution: Do not touch the contacts on either the processor or the processor socket. AF000416 Figure 20. Removing Processor from Socket 13. Store the processor in the packaging materials in which it came. 14. Install the protective cover over the load plate if a replacement processor will not be installed. AF000417 Figure 21.
15. Close the load plate. 16. Close the socket lever. Push downward on the socket lever while pushing it toward the center of the to engage it under the hook on the processor socket. 17. If installing a replacement processor, see “Installing the Processor” on page 31. 18. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. See the documentation that came with your chassis for instructions on installing chassis components. 19. Replace the chassis cover.
1. Observe the safety and ESD precautions in “Safety Information” on page iii. 2. Turn off all peripheral devices connected to the workstation. Turn off the workstation. 3. Disconnect the AC power cord from the workstation. 4. Remove the chassis cover and locate the CMOS battery. See the documentation that came with your chassis for instructions on removing the cover. 5. Use a finger to pull the lever away from the top of the battery until it clears the battery. Use caution so you do not bend the lever. 6.
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Appendix A: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest software.These software updates include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” on page viii for a link to the software updates.
Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software” on page 50.
Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices. 1. Turn off the system and all external peripheral devices.
Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • • • • • • • • Power light does not light. No characters appear on screen. Characters on the screen appear distorted or incorrect. System cooling fans do not rotate. Hard disk drive activity light does not light. CD-ROM drive activity light does not light. There are problems with application software. The bootable CD-ROM is not detected. Try the solutions below in the order given.
No Characters Appear on Screen Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning.
Characters Are Distorted or Incorrect Check the following: • Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer's documentation. • Are the video monitor's signal and power cables properly installed? • Does this video monitor work correctly if plugged into a different system? System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure.
Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. See “Additional Information and Software” on page viii for a link to the current drivers. • Make sure the driver is loaded and the protocols are bound. • Make sure the hub port is configured for the same duplex mode as the network controller.
The add-in adapter stopped working without apparent cause • Reseat the adapter. • Put the adapter in a different slot. • The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run diagnostics. System Boots when Installing PCI Card System management features require full-time “standby” power.
Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Check the following: • If you are running the software from a USB floppy disk, CD-ROM or DVD-ROM, try a different disk. • Check your system for a virus infection. • Uninstall and reinstall the software.
• Verify your SAS or SATA drives are connected to the correct ports on the workstation board and the chassis backplane. See your chassis documentation for details about backplane connections. • If using ATA drives, verify that the master/slave settings are set correctly. See your drive documentation for details on setting the master/slave settings. • If using a RAID configuration with an add-in RAID adapter, make sure the RAID adapter is installed correctly.
In addition to the beep codes above, additional beep codes are provided if an Intel® Remote Management Module is installed. The Intel® Remote Management Module provides the following additional beep codes. Table 8. Error Beep Codes Generated by Intel® Remote Management Module Number of Beeps Reason for Beeps and Action to Take 1 Front panel CMOS clear has been initiated. 1-5-1-1 Processor failure. Reseat or replace the failed processor. 1-5-2-1 No processor is installed or the CPU 1 socket is empty.
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Appendix B: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel® Workstation Board S5000XVN complies with the following safety requirements: • • • • UL60950 - CSA 60950 (USA / Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) • CE - Low Voltage Directive 73/23/EEE (Europe) Product EMC Compliance - Class A Compliance The Intel® Workstation Board S5000XVN has been has b
Certifications / Registrations / Declarations • • • • • • • • UL Certification (US/Canada) CE Declaration of Conformity (CENELEC Europe) FCC/ICES-003 Class A Attestation (USA/Canada) C-Tick Declaration of Conformity (Australia) MED Declaration of Conformity (New Zealand) BSMI Certification (Taiwan) RRL Certification (Korea) Ecology Declaration (International) Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings: Table 9.
Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E.
ICES-003 (Canada) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis Numériques”, NMB-003 édictee par le Ministre Canadian des Communications.
BSMI (Taiwan) The BSMI Certification Marking and EMC warning is located on the outside rear area of the product. RRL (Korea) English translation of the notice above: 1. Type of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative 3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5.
Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved / pending RoHS exemption applies. RoHS implementation details are not fully defined and may change. Threshold limits and banned substances are noted below: • Quantity limit of 0.
CRoHS Substance Tables China CRoHS requires products to be provided with controlled substance information. Intel understands the end-seller (entity placing product into market place) is responsible for providing the controlled substance information. Controlled substance information is required to be in Simplified Chinese.
China Packaging Recycle Marks (or GB184552001) Intel EPSD has the following ecological compliances: Cardboard and fiberboard packaging will be marked as recyclable in China. China Packaging Recycling Marks is required on retail packaging to be marked as recyclable using China’s recycling logo. Due to regional variances in mark acceptances, all three marks accepted worldwide will be implemented on Intel’s cardboard and fiberboard. Examples of marks are shown below.
Appendix C: Getting Help World Wide Web http://support.intel.com/support/motherboards/server/S5000XVN. Telephone All calls are billed per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice). Before calling, fill out an “System Issue Report Form”. A sample form is provided on the following pages.
In Asia-Pacific Region Australia.... 1800 649931 Cambodia.. 63 2 636 9797 (via Philippines) China ......... 800 820 1100 (toll-free) .................... 8 621 33104691 (not toll-free) Hong Kong 852 2 844 4456 India........... 0006517 2 68303634 (manual toll-free. You need an IDD-equipped telephone) Indonesia ... 803 65 7249 Korea ......... 822 767 2595 Malaysia .... 1 800 80 1390 Myanmar... 63 2 636 9796 (via Philippines) New Zealand 0800 444 365 Pakistan.....
Colombia ... Contact AT&T USA at 01 800 911 0010. Once connected, dial 800 843 4481 Costa Rica . Contact AT&T USA at 0 800 0 114 114. Once connected, dial 800 843 4481 Ecuador (Andimate) .... Contact AT&T USA at 1 999 119. Once connected, dial 800 843 4481 (Pacifictel) ..... Contact AT&T USA at 1 800 225 528. Once connected, dial 800 843 4481 Guatemala. Contact AT&T USA at 99 99 190. Once connected, dial 800 843 4481 Mexico ....... Contact AT&T USA at 001 800 462 628 4240.
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Appendix D: System Issue Report Form Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000XVN/. For the fastest service, please submit your form via the Internet.
FBDIMM Configuration DIMM A1 MB and vendor / part number: __________________________________ DIMM A2 MB and vendor / part number: __________________________________ DIMM B1 MB and vendor / part number: __________________________________ DIMM B2 MB and vendor / part number: __________________________________ DIMM C1 MB and vendor / part number: __________________________________ DIMM C2 MB and vendor / part number: __________________________________ DIMM D1 MB and vendor / part number: ______________________
Hard Drive Information Drive Type (SATA, SAS, etc.
Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.
