Technical Advisory 840

This Technical Advisory describes an issue which may or may not affect the customer’s product

Intel Technical Advisory TA-840-02

5200 NE Elam Young Parkway

Hillsboro, OR 97124

Aug 1, 2007

Root Cause

Failure analysis reveals a component failure at location U1N1 and/or U6N2. The circuitry where this part is located

serves as a linear regulator to supply 1.35V to the chip. The 1.35V rail had 80mv peak to the peak ripple voltage and

was out of specification.

Corrective Action / Resolution

Intel has identified and quarantined all affected units found in the manufacturing facilities. All product not affected by this

issue will be release to fulfill customers orders. Affected units that remain in the manufacturing facilities will be reworked,

validated and returned to finished goods inventory. Intel has made necessary corrections, validated, and implemented

changes to ensure this issue has been remedied and will not occur in any Production SHW4URM3SA, SHW6URM3SA,

S5000PSLROMB, BBS5000PRSLROMB, or FXXSROMBSAS18E units after 19 September 2006.

Customers wishing to return an affected SROMBSAS18E RAID controller may request replacement from Intel.

For replacement SROMBSAS18E RAID Controller, contact Intel using your normal warranty process. Please

indicate that you are calling regarding TA#840; have the following information when you call: the part number

requested D23589-303

and the serial number(s) for the system(s) needing the replacement part.

Please contact your Intel Sales Representative if you require more specific information about this issue.

Enterprise Platforms & Services Division

Intel Corporation