Action Alert 896

Intel will replace modules returned by customers which have been screened and found to have the “0716” date code.

The date code is the only means of knowing which Intel® RMM2 is affected. There is no serial number or build lot code

method of identifying impacted modules. Use the steps below to screen Intel® RMM2 modules.

Note: Electrostatic discharge (ESD) and ESD protection: ESD can damage the Intel®

RMM2 boards and components. If possible it is recommended that you perform all screening

procedures at an ESD workstation. If one is not available, provide some ESD protection by

wearing an antistatic wrist strap attached to electrical ground when handling parts. Always

handle boards carefully. Hold boards only by their edges. After removing a board from its

protective wrapper, place the module on a grounded, static free surface. Use a conductive

foam pad if available but not the package wrapper. Do not slide board over any surface.

1. Open the Intel® RMM2 cardboard box. The box contains two static bags and one clear plastic bag. The Intel®

RMM2 is the 2 x 2 inch device in a static bag.

2. Open the warning seal on the static bag containing the Intel® RMM2 and remove the module. Be sure to follow

the ESD precautions above

3. Locate the larger white label (serial number) on the bottom side of the module. (See figures below).

4. VERY CAREFULLY, raise the right edge of the label enough to see the 4 digit date code on the green board

underneath. In some cases, the smaller label on the right side may need to be raised on its left side.

NOTE: Do NOT use anything sharp that might scratch or mar the PCB surface to raise the label. These labels should

be pushed down and fully reattached to the boards after viewing the code.

5. If you have an Intel® RMM2 with the “0716” date code, use the following instructions to return the module to

Intel for a replacement.

a. Contact Intel using your standard method to set up an RMA.

b. Include the following information

1) Issue AA-0896-1

2) Part # (D84579-10x)

3) Serial number (from the white sticker that was peeled back)

Note: For multiple boards, each serial number and part # must be provided.

Please contact your Intel Sales Representative if you require more specific information about this issue.

Enterprise Platforms & Services Division

Intel Corporation