Intel® Server System H2000WP Family Service Guide A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products Order Number: G53237-004
Disclaimer Disclaimer INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT.
Safety Information Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. See also Intel® Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://www.intel.com/support/motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server system. This document provides a brief overview of the features of the server board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server System H2000WP family products. For the latest revision of this manual, go to http://www.intel.
Preface For this information or software Use this Document or Software ® For in-depth technical information about this product.
Table of Contents Table of Contents Safety Information .................................................................................................iii Preface ....................................................................................................................v 1 Server System Features ......................................................................................1 Server System Feature Overview .....................................................................................
Table of Contents Removing Memory .....................................................................................................26 Installing and Removing Hot-swap Hard Drive .........................................................................26 Installing a Hard Disk Drive into 3.5" Hard Drive Carrier ............................................. 26 Installing a Hard Disk Drive into 2.5" Hard Drive Carrier .............................................
Table of Contents Starting Setup .............................................................................................................56 Setup Navigation Keyboard Commands .....................................................................56 Setup Screen Menu Selection Bar ..............................................................................57 BIOS Setup Utility Screens .........................................................................................
List of Figures List of Figures Figure 1. Intel® Server System H2000WP Family (H2312WP as demonstrated) .........................1 Figure 2. Intel® Server System H2000WP Overview (H2312WP as demonstrated) .....................4 Figure 3. Front View of Intel® Server System H2312WP with 12x3.5" HDD bays ........................4 Figure 4. Front View of Intel® Server System H2216WP with 16x2.5" HDD bays ........................4 Figure 5. Rear View of Intel® Server System H2000WP with Compute Node Numbering .
List of Figures Figure 49. Removing PCIe add-in card from riser slot ...............................................................30 Figure 50. Installing the Riser to Bracket ...................................................................................31 Figure 51. Installing IO Module .................................................................................................31 Figure 52. Installing Assembly to Riser ...........................................................................
List of Tables List of Tables Table 1. Intel® Server System H2000WP family product list ........................................................ v Table 2. Server System References............................................................................................ v Table 3. Intel® Server System H2000WP Feature Summary .......................................................1 Table 4. Hard Disk Drive Options ............................................................................................
List of Tables
Server System Features 1 Server System Features This chapter briefly describes the main features of the Intel® Server System H2000WP family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems. Figure 1. Intel® Server System H2000WP Family (H2312WP as demonstrated) Server System Feature Overview Table 3 summarizes the features of the server systems. Table 3.
Server System Features Feature Memory Chipset on each Compute Node Description Unbuffered ECC or Registered DDR3 DIMMs Memory DDR3 data transfer rates of 800, 1066, 1333 MT/s, 1600 MT/s and 1866 MT/s (1 DPC only) DDR3 standard I/O voltage of 1.5V (all speed) and DDR3 Low Voltage of 1.35V (1333MT/s or below).
Server System Features Feature Description Node Video Integrated 2D Video Controller 128 MB DDR3 Memory Node On-board storage controllers and options Two single port SATA connectors (on baseboard and bridge board) capable of supporting up to 6 GB/sec SCU0 4-port up to 3 GB/sec SAS or 6 GB/sec SATA through bridge board Intel® RAID C600 Upgrade Key support providing optional expanded SATA/SAS RAID capabilities Server Management Power Supply Options 1200w AC Common Redundant Pow
Server System Features A B C D Compute Node 3 Tray Compute Node 1 Tray Compute Node 4 Tray Compute Node 2 Tray E F G H Common Redundant Power Supply HDD bays with Hot Swap Backplane Upper and Lower Power Distribution Boards Front Control Panel Figure 2. Intel® Server System H2000WP Overview (H2312WP as demonstrated) There are two configurations of hard disk drives for H2000WP family. Figure 3. Front View of Intel® Server System H2312WP with 12x3.5" HDD bays Figure 4.
Server System Features The Compute Node in the chassis has dedicated numbering by position. Figure 5. Rear View of Intel® Server System H2000WP with Compute Node Numbering Each Compute Node has dedicated Hard Disk Drive array based on backplane controller design. Below are schemes for HDD array in correspondent to Compute Node. Figure 6. HDD array scheme on Intel® Server System H2312WP Figure 7.
Server System Features A System Power Button with LED B System ID LED Button C System Status LED / D Network Link/Activity LED Figure 8. Front Panel Options Back Panel Compute Node back panel scheme is as below: Description A Description NIC port 1 (RJ45) Status LED NIC port 2 (RJ45) Dual port USB connector DB15 video out QSFP Connector ID LED InfiniBand* status and Diagnostic LED Figure 9.
Server System Features Server Board Components This section helps you identify the components and connectors on the server board in each Compute Node.
Server System Features Intel® Light-Guided Diagnostics A Diagnostic LED Group QSFP Link/Activity LED B ® Figure 11. Intel Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: Section A – POST Code Diagnostic LEDs on the server board change color or state (off, green, red, and amber) according to the POST sequence. Section B – Link and Activity LEDs for QSFP InfiniBand* and 10GbE.
Server System Features System Jumpers J6B1: BMC Force Update jumper 1-2 Mode of Operation Normal 2-3 Update BMC in force update mode J1E2: ME Force Update 1-2 Normal Normal mode 2-3 Update ME in force update mode 1-2 Normal Normal mode, password in protection Jumper Name J1E3: Password Clear Jumper Position Note Normal mode 2-3 Clear Password BIOS password is cleared J1E1: BIOS Recovery Mode 1-2 Normal Normal mode 2-3 Recovery BIOS in recovery mode J1D5: BIOS Default 1-2 No
Server System Features Hard Disk Drive Carriers The Intel® Server System JF ships in two different basic SKUs, and with different maximum number of hard disk drives, see below table for details: Table 4. Hard Disk Drive Options Intel® Server System Supported Hard Drive Type Maximum Hard Drive Number H2312WP/ H2312WPQ 3.5'' or 2.5'' 12 H2216WP/H2216WPQ 2.5'' 16 Note: 1. SAS drives are only supported when proper Intel® RAID C600 Upgrade Key is installed. 2.
Server System Features A SATA/SAS connectors for Node 1 B SATA/SAS connectors for Node 2 C SATA/SAS connectors for Node 3 D SATA/SAS connectors for Node 4 Figure 14. 12 x 3.
Server System Features C SATA/SAS connectors for Node 3 D SATA/SAS connectors for Node 4 Figure 16. 16 x 2.
Server System Features Dummy Tray Cover The Dummy tray cover is shipped together with chassis. It must be removed before installing computing node tray, or it must be restored if the compute node tray is empty.
Hardware Installations and Updates 2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the Safety Information on page iii at the beginning of this manual. Note: Whenever you service the system, you must first power down the server and unplug all peripheral devices and the AC power cord.
Hardware Installations and Updates For cable connection inside Node tray Orange Line: Fan cable connection Red Line: Mother board power cable connection Blue line: Fan control signal cable connection Figure 19. Cable Routing inside Node tray Removing and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel, follow these steps to remove the front bezel: 1. Unlock the bezel if it is locked. 2. Remove the left end of front bezel from rack handle (see letter A). 3.
Hardware Installations and Updates 1. Lock the right end of the front bezel to the rack handle (see letter A). 2. Rotate the front bezel clockwise till the left end clicks into place (see letter B). 3. Lock the bezel if needed. Figure 21. Installing the Front Bezel Removing and Installing the System Top Cover Removing the System Top Cover The server system must be operated with the system cover in place to ensure proper cooling.
Hardware Installations and Updates Figure 22. Removing the System Top Cover Installing the System Cover 1. Place system cover onto the chassis and engage recessed edge at rear of cover (see letter A). 2. Put down the cover from B edge and tighten the screw at front (see letter B). Figure 23. Installing the System Cover Removing and Installing the Compute Node Tray Each Compute Node tray is identical in the chassis. They are designed for either “cold” or “hot” swappable.
Hardware Installations and Updates Removing the Node Tray 1. Carefully push in the latch on the left hand of Node Tray. 2. Pull the handle with the Node Tray while still press the latch. Figure 24. Pulling out the Node Tray Installing the Node Tray 1. Align and slide in the Node Tray to the chassis rail. 2. Push the Node Tray along the rail until the latch locks in position with a “tick”. Figure 25.
Hardware Installations and Updates Removing the Power Supply Unit 1. Carefully push in the latch on the right hand of PSU. 2. Pull the handle with the PSU while still press the latch. Figure 26. Removing the PSU Installing the Power Supply Unit 1. Align and slide in the PSU to the power cage rail. 2. Push the PSU along the rail until the latch locks in position with a “tick” sound. Figure 27.
Hardware Installations and Updates Removing the Air Duct 1. Press and hold both left and right side of rear air duct (see letter A). 2. Slowly lift the rear end of air duct (see letter B). 3. Rotate the airduct more than 45 degrees and pull out. Figure 28. Removing the Air Duct Installing the Air Duct 20 1. Align the front end of air duct to chassis fixture (see letter A). 2. Lower down the rear end of the air duct to fix with a “tick” sound (see letter B).
Hardware Installations and Updates Figure 29. Installing the Air Duct Transparent Mylar Installation In case IOM carrier on slot2 or PCIe add-in card on riser slot 1 is installed, the transparent Mylar* attached to the air duct must be installed in between add-in card and rear IO bracket for isolation. Figure 30.
Hardware Installations and Updates Removing and Installing Processor The heatsink has thermal interface material (TIM) on the underside of it. Use caution so that you do not damage the thermal interface material. Use gloves to avoid sharp edges. Removing Processor Heatsink(s) The heatsink is attached to the server board/processor socket with captive fasteners. Using a #2 Phillips* screwdriver, loosen the four screws located on the heatsink corners in a diagonal manner using the following procedure: 1.
Hardware Installations and Updates 1. Open the Socket Lever. Push down the lever handle on the OPEN 1st side and away from the socket to release it. (see letter A). Repeat the steps to release the lever on the other side (see letter B). Figure 32. Installing Processor – Open the Socket Lever 2. Open the Load Plate. Press the locking lever slightly to raise the load plate (see letter A). Open the load plate all the way (see letter B). Figure 33. Installing Processor – Open the Load Plate 3.
Hardware Installations and Updates Figure 35. Installing Processor – Remove the Cover 5. Close the Load Plate. Carefully lower the load plate over the processor. Figure 36. Installing Processor – Close the Load Plate 6. Latch the Locking Lever. Push down on the locking lever on the CLOSE 1st side (see letter A). Slide the tip of the lever under the notch in the load plate (see letter B). Make sure the load plate tab engages under the socket lever when fully closed.
Hardware Installations and Updates 4. Proceed to screw 2 and engage screw threads by giving it two rotations and stop (see letter D). Similarly, engage screws 3 and 4. 5. Repeat steps C and D by giving each screw two rotations each time until each screw is lightly tightened up to a maximum of 8 inch-lbs torque (see letter E). Figure 38. Installing Processor Heatsink Removing the Processor 1. Remove the processor heatsink, see Figure 31. 2. Open the socket lever, see Figure 32. 3.
Hardware Installations and Updates Figure 39. Installing Memory Removing Memory 1. Locate the DIMM sockets. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 2. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. Installing and Removing Hot-swap Hard Drive Caution: If you don't install all drives, empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling.
Hardware Installations and Updates Figure 41. Installing Hard Disk Drive – Inserting 3.5" HDD assembly Installing a Hard Disk Drive into 2.5" Hard Drive Carrier 1. Remove the four screws securing the plastic drive blank from the 2.5" HDD carrier and install the 2.5" HDD with screws shown in below drawing. Figure 42. Installing Hard Disk Drive – Installing 2.5" HDD to Carrier 2.
Hardware Installations and Updates Figure 43. Installing Hard Disk Drive – Inserting 2.5" HDD Assembly Installing and Removing the PCIe Riser Assembly On Riser Slot 1 Installing the PCI Riser Assembly and add-in card 1. Install the riser to bracket by fastening screws in letter A Figure 44. Assembly Riser with Bracket 2. Plug in the PCIe add-in card to slot on riser (letter C) and fix the card bracket to assembly rear panel (letter B). Figure 45. Installing Riser 1 Assembly 3.
Hardware Installations and Updates Figure 46. Installing a PCI Adapter to PCI Riser 1 Assembly Removing a PCI Add-in Card You must remove the IOM carrier assembly together with PCIe add-in card riser assembly. 1. Remove IOM carrier assembly (letter A) by loosing the screws (letter B and C). Figure 47. Removing IOM assembly 2.
Hardware Installations and Updates Figure 48. Removing PCIe add-in card assembly 3. Remove PCIe add-in card from slot (letter C) and bracket (letter D). Figure 49. Removing PCIe add-in card from riser slot Note: Make sure that all empty add-in card slots have filler panels installed. On Riser Slot 2 Installing IOM riser and carrier assembly The IOM riser and carrier assembly are provided as optional accessory. This assembly provides the support to Intel® RMM4 dedicated NIC port and IO module. 1.
Hardware Installations and Updates Figure 50. Installing the Riser to Bracket 2. Install IO module to IOM carrier using screw in letter B. Figure 51. Installing IO Module 3. Install the whole bracket to IOM riser slot indicated by letter C. Then install rear panel indicated by letter D. Figure 52. Installing Assembly to Riser 4. Fastening the assembly to chassis (letter F) with three screws in letter E and G.
Hardware Installations and Updates Figure 53. Fastening the Assembly in Chassis Removing IO module 1. Removing screws marked as letter B and C. Remove IOM assembly from chassis (letter A). Figure 54. Unscrewing IOM Assembly 2. Remove the IO module carrier from the riser as letter D and bracket as letter E.
Hardware Installations and Updates Figure 55. Removing IOM Assembly from Chassis 3. Release screw in letter G, and remove IO module from assembly as letter F. Figure 56. Removing IO Module from Assembly Installing and Removing the Intel® Remote Management Module 4 Lite Installing the Intel® RMM4 Lite Locate the RMM4 Lite connector next to RISER SLOT_2, carefully pick up the Intel® RMM4 Lite module, match the alignment pin of the module and the connector on server board, and press to install.
Hardware Installations and Updates Figure 57. Installing the Intel® RMM4 Lite Installing the Intel® Storage Upgrade Key Installing the Intel® Storage Upgrade Key The server board supports various Intel® Storage Upgrade Keys for different storage configuration. Below is the list of supported Storage Upgrade Key. Table 5.
Hardware Installations and Updates Figure 58. Installing the Intel® Storage Upgrade Key Installing and Removing the Bridge Board Removing the Bridge Board 1. Release the fixing screws (letter A) on the bridge board. 2. Straightly lift up bridge board to remove from the server board. Figure 59. Removing the bridge board Installing the Bridge Board 1. Attach the plastic holder to the front end of bridge board (letter A). 2. Plug the rear end of bridge board to the slot on base board (letter B). 3.
Hardware Installations and Updates Figure 60. Installing the Bridge Board Installing SAS 6G Solution Option 1 Replacing Node Bridge Board 1. Remove pre-installed bridge board from node tray, see Figure 59. 2. Plug in the card edge of spare bridge board to bridge slot, see letter B of Figure 61. Installing Spare Bridge BoardFigure 61. 3. Align the plastic clip at the front of the board, see letter A. 4. Fasten the bridge board with six screws, see letter C.
Hardware Installations and Updates Figure 61. Installing Spare Bridge Board Connecting Mini SAS Cable between Bridge Board and RAID/SAS Controller 1. Use designated MiniSAS cable shipped with Spare Bridge Board. 2. Plug in Mini SAS cable to the RAID/SAS Controller Card firstly.
Hardware Installations and Updates Figure 62. Connecting Mini SAS Cable to RAID/SAS Controller 3. Then plug in MiniSAS cable to the Mini SAS port on the bridge board. Figure 63.
Hardware Installations and Updates Installing SAS 6G solution Option 2 Replacing Node Bridge Board 1. The SAS controller module is provided as assembly with the bracket. Figure 64. SAS Controller Assembly 2. Remove pre-installed bridge board from node tray. 3. Remove rear panel bracket. See letters A, B, C of the figure below. Figure 65. Removing the bridge board and rear bracket 4. Align the plastic clip at the front of the board. See letter A of the figure below. 5.
Hardware Installations and Updates Figure 66. Installing the SAS module and rear bracket Installing and Removing the Node Power Docking Board Removing the NPD Board 1. Disconnect all cables from the NPD board. 2. Remove the four screws to release the NPD board from tray base. 3. Straightly lift up the NPD board to remove from the tray base.
Hardware Installations and Updates Figure 67. Removing the NPD board Installing the NPD Board 1. Place the NPD board into the tray base. 2. Secure the NPD board with four screws. 3. Connect all cables between NPD board and server board. Figure 68. Installing the NPD board Installing and Removing the Fan set in node tray Removing the Fan set 1. Disconnect Fan cable from the NPD board. 2. Remove Fan set from dock.
Hardware Installations and Updates Figure 69. Removing the Node Fan Set Installing the Fan set 1. Place the Fan set into dock. 2. Connect the Fan set cable to connector on NPD board. Figure 70. Installing the Server Board Replace Server Board Removing Server Board 1. Plug out the Computer Node Tray, See Figure 24. Pulling out the Node Tray 2. Remove Air Duct, See Figure 28 3. Remove Processors and Memory DIMMs is there are any 4. Remove Bridge Board, See Figure 59 5.
Hardware Installations and Updates 8. Use Screw Driver to remove eight screws from server board and lift up the board Figure 72: Removing server board Installing Server Board 1. Put server board in node tray and fix the screws Figure 73: Inserting cable connector to server board 2.
Hardware Installations and Updates Figure 74: Installing server board 3. Restore bridge board connections, See Figure 60 4. Restore PCIe Riser assembly on Slot 1, See Figure 45 5. Restore I/O Module carrier on Slot 2 if there is any, See Figure 51 6. Install processors and memory DIMMs if there are any 7. Install the Air Duct, See Figure 29 8.
Hardware Installations and Updates 2. Gently press the metal clip as shown to release the battery (see letter A). 3. Remove the battery from the plastic socket (see letter B). Figure 75. Replacing the Backup Battery Installing and Removing the 2.5" Backplane Board Removing the 2.5" Backplane board 1. Disconnect all cables from the backplane board. 2. Remove the four screws to release the backplane board from chassis. 3. Straightly lift up the backplane board to remove from the chassis holder. Figure 76.
Hardware Installations and Updates Figure 77. Align the Backplane to the Clamps on the Chassis Base 2. Secure the backplane board with four screws (see letter B). Figure 78. Installing the 2.5" Backplane Board 3. Reconnect all cables to the backplane. Installing and Removing the 3.5" Backplane Board Removing the 3.5" Backplane board 1. Disconnect all cables from the backplane board. 2. Remove the three screws to release the backplane board from chassis. 3.
Hardware Installations and Updates Figure 79. Removing the 3.5" Backplane Board Installing the 3.5" Backplane board 1. Place the backplane board into the clamps on chassis base. Figure 80. Align the Backplane to the Clamps on the Chassis Base 2. Secure the backplane board with three screws (see letter B).
Hardware Installations and Updates Figure 81. Installing the 3.5" Backplane Board 3. Reconnect all cables to the backplane. Installing and Removing the Power Distribution Board Removing the PDB 1. Remove top cover and power supply units from chassis. 2. Remove power cables and PMBus cable between PDB and backplane. 3. Release the four screws of upper PDB board and remove it. Figure 82. Removing the upper PDB 4. Release the four screws of lower PDB board and remove it.
Hardware Installations and Updates Figure 83. Removing the lower PDB Installing the PDB 1. Remove top cover and power supply units from chassis. 2. Install the lower PDB first and secure with four screws. Figure 84. Installing the lower PDB 3. Connect the power cables and PMBus cable to lower PDB. 4. Install the upper PDB and secure with four screws. Figure 85.
Hardware Installations and Updates 5. Connect power cables and PMBus cable to upper PDB. 6. Close top cover and install power supply units. Replacing the Front Control Panel board Removing the Front Control Panel 1. Loosen and remove the four screws oat the back of handle. Be careful of the control panel cable on the back. Figure 86. Removing FP Assembly from Rack Handle 2. Disconnect the cable from the control panel board. Figure 87. Disconnecting Control Panel Cable 3.
Hardware Installations and Updates Figure 88. Removing Control Panel Board Installing Front Control Panel Board 1. Install front control panel board to the panel shell. Figure 89. Installing Control Panel Board 2. Connect the cable to the front panel board.
Hardware Installations and Updates Figure 90. Connecting Cable to Front Panel Board 3. Install front control panel assembly to chassis handle. Figure 91. Installing Control Panel Assembly to Rack Handle Rack Mounting the Chassis Mounting the Chassis to Rack The slide rail kit, which is bundled with Intel® Server System H2000WP family, is packed in the same shipping box together with the chassis. Following are the steps to install chassis to rack: 1. Preparation before slide installation. Figure 92.
Hardware Installations and Updates Figure 93. Installing Slides to the Rack 3. Install inner members to chassis. Figure 94. Installing Inner Member to the Chassis 4. Install chassis to fixed slides.
Hardware Installations and Updates Figure 95. Installing the Chassis to Rack Removing the Chassis from Rack Following the below steps to remove the chassis from Rack. 1. Extend slides. Figure 96. Extending Slides to Remove the Chassis 2.
Hardware Installations and Updates Figure 97.
Server Utilities 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. Starting Setup To enter the BIOS Setup using a keyboard (or emulated keyboard); press the function key during boot time when the OEM or Intel® logo is displayed.
Server Utilities - Key Option Change Value Description The minus key on the keypad is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list. + Change Value The plus key on the keypad is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list.
Server Utilities The Help Text entry is the actual text which appears on the screen to accompany the item when the item is the one in focus (active on the screen). The Comments entry provides additional information where it may be helpful. This information does not appear on the BIOS Setup screens. Information enclosed in angular brackets (< >) in the screen shots identifies text that can vary, depending on the option(s) installed.
Server Utilities Categories (Top Tabs) Security Screen (Tab) Server Management Screen (Tab) Boot Options Screen (Tab) Boot Manager Screen (Tab) Error Manager Screen (Tab) Exit Screen (Tab) ® 2nd Level Screens 3rd Level Screens Console Redirection System Information BMC LAN Configuration CDROM Order Hard Disk Order Floppy Order Network Device Order BEV Device Order Add EFI Boot Option Delete EFI Boot Option Intel Server System H2000WP Family Service Guide 59
Appendix A: Technical Reference Appendix A: Technical Reference Power Supply Input Voltages Table 8. CRPS Input Voltage Parameter Min Rated Max Start up VAC Power Off VAC 110VAC 90 Vrms 100-127 Vrms 140 Vrms 85 VAC± 4VAC 70VAC±5VAC 220VAC 180 Vrms 200-240 Vrms 264 Vrms 47 Hz 50/60 Hz 63 Hz Frequency Power Supply Output Voltages Table 9. CRPS Output Voltage Param eter Min Ma x Nom Unit Tolerance +12VSTB +11.40V +12.000V +12.60V Vrms ±5% +12V +11.40V +12.000V +12.
Appendix A: Technical Reference Parameter Limits System Cooling Requirement in BTU/Hr 1200 Watt Max – 4095 BTU/hour 1600 Watt Max – 5459 BTU/hour ® Intel Server System H2000WP Family Service Guide 61
Appendix B: Regulatory and Compliance information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/p/en_US/support/server/.
Appendix C: LED Decoder Appendix C: LED Decoder During the system boot process, the BIOS executes a number of platform configuration processes, each of which is assigned a specific hex POST code number. As each configuration routine is started, the BIOS displays the POST code to the POST Code. Diagnostic LEDs found on the back edge of the server board. To assist in troubleshooting a system hang during the POST process, the Diagnostic LEDs can be used to identify the last POST process to be executed.
Appendix C: LED Decoder Status ON OFF ON OFF ON ON OFF OFF 1 0 1 0 1 1 0 0 Results Ah Ch • Upper nibble bits = 1010b = Ah; • Lower nibble bits = 1100b = Ch; The two are concatenated as Ach. Table 12. MRC Fatal Error Codes Error Code Fatal Error Code Explanation (with MRC Internal Minor Code) 0xE8 No Usable Memory Error: 01h = No memory was detected via SPD read, or invalid config that causes no operable memory.
Appendix C: LED Decoder Table 13.
Appendix C: LED Decoder Table 14.
Appendix C: LED Decoder Progress Code Description 0x36 CPU PEIM (CPU SMM Init) 0x4F Dxe IPL started DXE Phase ® 0x60 DXE Core started 0x61 DXE NVRAM Init 0x62 SB RUN Init 0x63 DXE CPU Init 0x68 DXE PCI Host Bridge Init 0x69 DXE NB Init 0x6A DXE NB SMM Init 0x70 DXE SB Init 0x71 DXE SB SMM Init 0x72 DXE SB devices Init 0x78 DXE ACPI Init 0x79 DXE CSM Init 0x90 DXE BDS Started 0x91 DXE BDS connect drivers 0x92 DXE PCI Bus begin 0x93 DXE PCI Bus HPC Init 0x94 DXE PCI Bu
Appendix C: LED Decoder Progress Code 68 Description 0x9B DXE USB reset 0x9C DXE USB detect 0x9D DXE USB enable 0xA1 DXE IDE begin 0xA2 DXE IDE reset 0xA3 DXE IDE detect 0xA4 DXE IDE enable 0xA5 DXE SCSI begin 0xA6 DXE SCSI reset 0xA7 DXE SCSI detect 0xA8 DXE SCSI enable 0xA9 DXE verifying SETUP password 0xAB DXE SETUP start 0xAC DXE SETUP input wait 0xAD DXE Ready to Boot 0xAE DXE Legacy Boot 0xAF DXE Exit Boot Services 0xB0 RT Set Virtual Address Map Begin 0xB1 RT
Appendix C: LED Decoder Progress Code Description S3 Resume 0xE0 S3 Resume PEIM (S3 started) 0xE1 S3 Resume PEIM (S3 boot script) 0xE2 S3 Resume PEIM (S3 Video Repost) 0xE3 S3 Resume PEIM (S3 OS wake) BIOS Recovery ® 0xF0 PEIM which detected forced Recovery condition 0xF1 PEIM which detected User Recovery condition 0xF2 Recovery PEIM (Recovery started) 0xF3 Recovery PEIM (Capsule found) 0xF4 Recovery PEIM (Capsule loaded) Intel Server System H2000WP Family Service Guide 69
Appendix D: Getting Help Appendix D: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: 1. Visit the following Intel support web page at http://www.intel.com/p/en_US/support/server/. This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms.
® Appendix E: Intel Server Issue Report Form Appendix E: Intel® Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S2600WP, H2216WP/H2312WP) Server Chassis: (Example H2000WP. If third-party chassis used, indicate make and model.
® Appendix E: Intel Server Issue Report Form Type Speed Spec Thermal Solution Processor 3 Processor 4 Thermal solution (Heat sink) examples: (1U, Passive w/air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCIExpress* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other third part hardware (Example: Example:
® Appendix E: Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part nu
® Appendix E: Intel Server Issue Report Form Troubleshooting tried: Steps to replicate the issue: 74 ® Intel Server System H2000WP Family Service Guide
® Appendix E: Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.
