Service Guide

Appendix C: Getting Help
222 Intel
®
Server System P4000IP and Intel
®
Workstation System P4000CR Service Guide
Appendix C: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel
®
support web page: http://www.intel.com/p/en_US/support/server/.
This web page provides 24x7 support when you need it to get the latest and most complete
technical support information on all Intel
®
Enterprise Server and Storage Platforms. Information
available at the support site includes:
 Latest BIOS, firmware, drivers, and utilities.
 Product documentation, installation and Quick Start Guides.
 Full product specifications, technical advisories, and errata.
 Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating
systems.
 Server and chassis accessory parts list for ordering upgrades or spare parts.
 A searchable knowledgebase to search for product information throughout the support site.
2. If you are still unable to obtain a solution to your issue, send an email to Intel
®
’s technical support
center using the online form available at
http://www.intel.com/support/feedback.htm?group=server
.
3. Lastly, you can contact an Intel
®
support representative using one of the support phone numbers
available at http://www.intel.com/support/feedback.htm?group=server
(charges may apply). Intel
®
customer support suggests filling out the issue report form available at “Appendix D: Intel
®
Server
Issue Report Form” to better service the issue.
Intel
®
also offers Channel Program members around-the-clock 24x7 technical phone support on
Intel
®
server boards, server chassis, server RAID controller cards, and Intel
®
Server Management at
http://www.intel.com/reseller/
.
/
NOTE
You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
®
web site:
http://www.intel.com/p/en_US/support/warranty
.