Service Guide

Appendix C: Getting Help
Intel
®
Server System R1000EP Service Guide 57
Appendix C: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel
®
support web page:
http://www.intel.com/p/en_US/support/server/.
This web page provides 24x7 support when you need it to get the latest and most complete
technical support information on all Intel
®
Enterprise Server and Storage Platforms. Information
available at the support site includes:
 Latest BIOS, firmware, drivers and utilities
 Product documentation, installation and quick start guides
 Full product specifications, technical advisories and errata
 Compatibility documentation for memory, hardware add-in cards, chassis support matrix
and operating systems
 Server and chassis accessory parts list for ordering upgrades or spare parts
 A searchable knowledgebase to search for product information throughout the support site
2. If you are still unable to obtain a solution to your issue, send an email to Intel
®
’s technical support
center using the online form available at
http://supportmail.intel.com/scripts-emf/welcome.aspx.
3. Lastly, you can contact an Intel
®
support representative using one of the support phone numbers
available at http://www.intel.com/p/en_US/support/contact/phone (charges may apply). Intel
®
customer support suggests filling out the issue report form available at “Intel
®
Server Issue Report
Form” to better service the issue.
Intel
®
also offers Channel Program members around-the-clock 24x7 technical phone support on
Intel
®
server boards, server chassis, server RAID controller cards, and Intel
®
Server Management at
http://www.intel.com/reseller/.
Note: You have to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
®
website:
http://www.intel.com/support/motherboards/server/sb/cs-010807.htm.