Intel® Server System R1000SP Family Service Guide A Guide for Technically Qualified Assemblers of Intel® identified Subassemblies/Products Order Number: G76656-001
Disclaimer Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Safety Information Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions. ® See also Intel Server Boards and Server Chassis Safety Information on the Intel® Server Deployment Toolkit 3.0 CD and/or at http://www.intel.com/support/motherboards/server/sb/cs-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine ® der Anweisungen ausführen.
Warnings Warnings Heed safety instructions: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide.
Preface Preface About this Manual This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server system. This document provides a brief overview of the features of the server board/chassis, a list of accessories or other components you may need, troubleshooting information, and instructions on how to add and replace components on the Intel® Server System R1000SP family products. For the latest revision of this manual, go to http://www.intel.
Table of Contents Table of Contents Safety Information ..................................................................................................................................... iii Preface.......................................................................................................................................................... v 1 Server System Features........................................................................................................................
Table of Contents Installing and Removing Hot-swap Hard Drive ................................................................................... 25 Installing a Hard Disk Drive into 3.5" Hard Drive Carrier......................................................... 25 Installing a Hard Disk Drive into 2.5" Hard Drive Carrier......................................................... 27 Removing and Installing the PCI Riser Assembly ...............................................................................
Table of Contents Appendix A: Technical Reference ........................................................................................................... 48 Power Supply Input Voltages ..................................................................................................... 48 Power Supply Output Voltages .................................................................................................. 48 System Environmental Specifications ..................................................
List of Figures List of Figures Figure 1. Intel® Server System R1000SP ...................................................................................................... 1 Figure 2. Intel® Server System R1000SP Components ................................................................................ 3 Figure 3. 3.5" Fixed Hard Drive Bay - 4 Drive Configuration ..................................................................... 4 Figure 4. 3.5" Hot Swap Hard Drive Bay - 4 Drive Configuration .......
List of Figures Figure 48. Installing PCI Riser Assembly .................................................................................................. 29 Figure 49. Installing a PCI Add-In Card ..................................................................................................... 30 Figure 50. Removing a PCI Add-In Card ................................................................................................... 30 Figure 51. Removing the PCI Riser Card ...........................
List of Tables List of Tables Table 1. Server System References............................................................................................................... v Table 2. Intel® Server System R1000SP Feature Summary.......................................................................... 2 Table 3. BIOS Setup: Keyboard Command Bar ......................................................................................... 45 Table 4. Power Supply Output Capability .............................
Server System Features 1 Server System Features This chapter briefly describes the main features of the Intel® Server System R1000SP family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems. Figure 1.
Server System Features Server System Feature Overview The following table summarizes the features of the server systems: Table 2.
Server System Features Description Feature Security Server Management ® Intel Trusted Platform Module (TPM) - AXXTPME5 (Accessory Option) Integrated Baseboard Management Controller, IPMI 2.
Server System Features Hot Swap Hard Drive Bay and Front Panel Options Figure 3. 3.5" Fixed Hard Drive Bay - 4 Drive Configuration Figure 4. 3.5" Hot Swap Hard Drive Bay - 4 Drive Configuration Figure 5. 2.
Server System Features Back Panel Figure 7.
Server System Features Server Board Components This section helps you identify the components and connectors on the server board. Figure 8.
Server System Features Intel® Light-Guided Diagnostics Figure 9. Intel® Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: 1. The System Identification LED on the front and back panel helps identify the server from among several servers. The ID LED is off by default, and blue when activated by button or software. 2.
Server System Features 7. DIMM Fault LEDs on the server board help identify failed and failing DIMM slots. The DIMM fault LEDs turn on (amber) if there is a DIMM fault. System Recovery Jumpers Jumper Name BMC Force Update BIOS Recover Password Clear ME Force Update BIOS Default Jumper Purpose If pins 2-3 are selected, the Integrated BMC Force Update Mode is enabled. These pins should be selected on 1-2 for normal system operation.
Server System Features Peripheral Devices The Intel® Server System R1000SP provides locations and hardware for installing hard drives, CD-ROM drive, or DVD-ROM drive. The following figure shows the available options: A System Label Pull-out B Slimline Optical Drive Bay C Video Port D USB Ports E Front Control Panel F Hard Disk Drive Bays Figure 11. Optional Peripherals (8x2.5-inch hard drive bays as shown) Hard Disk Drive Carriers The Intel® Server System R1000SP ships with either 3.
Server System Features Note: For a complete list of supported peripherals, go to http://serverconfigurator.intel.com/sct_app.aspx. Bezel The front bezel is available as optional accessory for the server system: Figure 12. Front view of Front Bezel Hot-Swap SAS/SATA Backplane The Hot-Swap SAS/SATA backplane serves as an interface between the mother board and the system drives. The following diagrams show the location for each connector found on the backplane. 4 x 3.
Server System Features 8 x 2.5-inch Hard Drive Backplane A SAS/SATA Hot-swap Connectors Figure 15. 8 x 2.5-inch Hard Drive Backplane Components (Front View) A B C Power Connectors Mini-SAS Connectors I2C Connector Figure 16. 8 x 2.
Hardware Installations and Upgrades 2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. Note: Whenever you service the system, you must first power down the server and unplug all peripheral devices and the power cord.
Hardware Installations and Upgrades For system with 4 x 3.5" fixed hard drive bay: Figure 17. Cable Routing – 4 x 3.
Hardware Installations and Upgrades For system with 4 x 3.5" hot swap hard drive bay: Figure 18. Cable Routing – 4 x 3.
Hardware Installations and Upgrades For system with 8 x 2.5" hard drive bay: Note: 1. To activate the port SCU1 (4-7) on the server board, a proper Intel® RAID C600 Upgrade Key must be installed. For instructions, see Intel® RAID C600 Upgrade Key Installation Guide. 2. An optical drive can be installed to replace the Front Panel I/O. Figure 19. Cable Routing – 8 x 2.
Hardware Installations and Upgrades Fan Connections Use the following figures to determine the proper fan connections: Figure 20. Fixed System Fan Order Figure 21.
Hardware Installations and Upgrades Figure 22. Connecting the Fan Power Cables to the Mother Board Removing and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel, follow these steps to remove the front bezel: 1. Unlock the bezel if it is locked. 2. Remove the left end of front bezel from rack handle (see letter A). 3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter B).
Hardware Installations and Upgrades Figure 23. Removing the Front Bezel Installing the Front Bezel Note: Before installing the bezel, you must install the rack handles. 1. Lock the right end of the front bezel to the rack handle (see letter A). 2. Push in the left side of the bezel until it clicks into place (see letter B). 3. Lock the bezel if needed. Figure 24.
Hardware Installations and Upgrades Note: A non-skid surface or a stop behind the server system may be needed to prevent the server system from sliding on your work surface. 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the power cord. 4. Remove the four screws (see letter A). 5. Slide cover back and lift upward (see letter B). Figure 25.
Hardware Installations and Upgrades Removing and Installing the Air Duct Always operate your server system with the air duct in place. The air duct is required for proper airflow within the server system. Removing the Air Duct Remove the air duct by lifting straight up. Figure 27. Removing the Air Duct Installing the Air Duct Align the two holes on the air duct with the alignment pins on the chassis and install the air duct into place. Figure 28.
Hardware Installations and Upgrades Removing and Installing Processor The heatsink has thermal interface material (TIM) on the underside of it. Use caution so that you do not damage the thermal interface material. Use gloves to avoid sharp edges. Removing Processor Heatsink The heatsink is attached to the server board/processor socket with captive fasteners. Using a #2 Phillips* screwdriver, loosen the four screws located on the heatsink corners in a diagonal manner using the following procedure: 1.
Hardware Installations and Upgrades 1. Open the Socket Lever. Push the level handle down and away from the socket to release it (see letter A). Rotate the lever open all the way (see letter B). Figure 30. Installing Processor – Open the Socket Lever 2. Open the Load Plate. Press the locking lever slightly to raise the load plate (see letter A). Open the load plate all the way (see letter B). Figure 31. Installing Processor – Open the Load Plate 3. Install the Processor.
Hardware Installations and Upgrades Figure 33. Installing Processor – Remove the Cover 5. Close the load plate all the way as shown. Figure 34. Installing Processor – Close the Load Plate 6. With your finger, push down on the load plate lever as shown. Close the socket lever and ensure that the load plate tab engages under the socket lever when fully closed (see letter B). Figure 35. Installing Processor – Latch the Locking Lever Installing Processor Heatsink 1.
Hardware Installations and Upgrades 6. Figure 36. Installing Processor Heatsink Removing the Processor 1. Remove the processor heatsink; see Figure 29 2. Open the socket lever; see Figure 30 3. Open the load plate; see Figure 31 4. Remove the processor. Installing and Removing Memory Installing Memory 1. Locate the DIMM sockets. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position (see letter A). 2.
Hardware Installations and Upgrades Figure 37. Installing Memory Removing Memory 1. Locate the DIMM sockets. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 2. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. Installing and Removing Hot-swap Hard Drive Caution: If you do not install all drives, empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling.
Hardware Installations and Upgrades Figure 39. Installing Hard Disk Drive – Removing 3.5" HDD interface bracket 3. Install the hard disk drive using the same four screws as shown. Make sure the connector end of the drive matches the backplane connector (see letter D). Figure 40. Installing Hard Disk Drive – Installing 3.5" HDD For installing 2.5” Hard Disk Drive as option: i. Break off the tab on the HDD interface bracket (see letter d1). ii. Install the HDD interface bracket from top. iii.
Hardware Installations and Upgrades Figure 42. Installing Hard Disk Drive – Inserting 3.5" HDD assembly Installing a Hard Disk Drive into 2.5" Hard Drive Carrier 1. Remove the drive carrier by pressing the green latch to unlock (see letter A). Pull out the black lever and slide the carrier out (see letter B). Figure 43. Installing Hard Disk Drive – Removing 2.5" HDD carrier 2. Remove the four screws securing the plastic drive blank from the 2.5" HDD carrier (see letter C).
Hardware Installations and Upgrades Figure 45. Installing Hard Disk Drive – Installing 2.5" HDD 4. With the lever open, insert the hard disk drive assembly into the chassis, then push in the lever to lock it into place (see letter F). Figure 46. Installing Hard Disk Drive – Inserting 2.5" HDD assembly Removing and Installing the PCI Riser Assembly Removing the PCI Riser Assembly Disconnect any cables attached to any add-in cards.
Hardware Installations and Upgrades — If you need to add or replace a PCI riser card, see “Replacing a PCI Riser Card”. — If you removed the PCI riser assembly for another procedure, continue with that procedure. Installing the PCI Riser Assembly 1. Position the riser card edge connector over the server board riser socket and align the two hooks on the back edge of the riser assembly with the slots on the back of the chassis, then press straight down into riser socket. Figure 48.
Hardware Installations and Upgrades Figure 49. Installing a PCI Add-In Card Removing a PCI Add-in Card 1. Remove the PCI riser assembly. For instructions, see “Removing the PCI Riser Assembly”. 2. Remove the screw as shown (see letter A). 3. Remove the PCI add-in card from the riser card connector (see letter B). Figure 50. Removing a PCI Add-In Card Note: Make sure that all empty add-in card slots have filler panels installed. Replacing a PCI Riser Card Caution: PCI riser cards are NOT hot-swappable.
Hardware Installations and Upgrades Removing a PCI Riser Card 1. Disconnect any cables attached to any add-in cards. 2. Remove the PCI riser assembly. For instructions, see “Removing the PCI Riser Assembly”. 3. Remove any add-in cards from the PCI riser card. For instructions, see “Removing a PCI Addin Card”. 4. Remove the two screws securing the PCI Riser Card (see letter A). 5. Remove from the riser card from riser assembly (see letter B). Figure 51.
Hardware Installations and Upgrades Figure 53. Installing the Plastic Guide to the Optical Drive 2. Insert the optical drive into chassis opening and push all the way until it stops (see letter B). 3. Connect the cables as shown (see letter C). Figure 54. Installing an Optical Drive Removing a Slimline Optical Drive 1. Remove the cables (see letter A). 2. Lift up the blue tab to release the optical drive (see letter B). 3. Slide the optical drive out (see letter C). Figure 55.
Hardware Installations and Upgrades Installing and Removing Intel® I/O Expansion Module Installing Intel® I/O Expansion Module 1. Squeeze the sides of the filler panel to disengage it from the server system back panel and remove it (see letter A). 2. Position the module over the server board, fit the front of the module into the back panel slot (see letter B). 3. Attach the module to the server board connector (see letter C). 4. Secure the module with the three screws as shown (see letter D).
Hardware Installations and Upgrades Installing and Removing the Intel® RAID C600 Upgrade Key Installing the Intel® RAID C600 Upgrade Key Locate the white 4-pin key header next to the SCU_0 and SCU-1 miniSAS connectors. Carefully pick up the Intel® RAID C600 Upgrade Key. Match the Key and connector orientation and press down to install. Figure 58. Installing the Intel® RAID C600 Upgrade Key Removing the Intel® RAID C600 Upgrade Key Pull up the key to remove it from the mother board.
Hardware Installations and Upgrades Figure 59. Installing the Intel® RMM4 Lite Install the Intel® RMM4 NIC 1. Push out and remove the metal cover on the chassis where the NIC RJ-45 receptacle will align (see letter A). 2. Position the module over the server board, fit the front of the module into the back panel slot, and attach the module to the server board connector (see letter B). 3. Secure the module with the two screws as shown (see letter C). Figure 60.
Hardware Installations and Upgrades 2. Remove the module out of the server system (see letter B). Figure 61. Removing the Intel® RMM4 NIC Installing and Removing the Intel® RAID Smart Battery Installing the Intel® RAID Smart Battery 1. Connect the cable between the BBU and the RAID card. For details, see Intel® RAID Smart Battery User’s Guide. 2. Locate the BBU bracket inside the chassis. Align the tabs on the plastic battery holder with mounting holes on the BBU bracket (see letter A). 3.
Hardware Installations and Upgrades Removing the Intel® RAID Smart Battery 1. Slide the plastic battery holder toward the front of the system to disengage it from the BBU bracket (see letter A). 2. Lift the battery up to remove it from the server chassis (see letter B). Figure 63.
Hardware Installations and Upgrades 2. Insert the power supply into the chassis (See Letter A) and secure it with the screws (See Letter B). Figure 65. Installing the fixed power supply module Replacing the Redundant Power Supply Caution: The power supply is only hot-swappable if you have a redundant system with two power supplies installed.
Hardware Installations and Upgrades Figure 67. Installing the redundant power supply module Installing and Removing the Server Board Removing the Server Board 1. Lift the air duct straight up to remove from the server board. 2. Disconnect all cables from the server board. Figure 68. Removing the Air Duct 3. Remove the screws from the server board (see letter A). 4. Lift the server board from the server system (see letter B).
Hardware Installations and Upgrades Figure 69. Removing the Server Board Installing the Server Board 1. Place the server board into the server system (see letter A). 2. Secure the server board with the screws (see letter B). Figure 70. Installing the Server Board 3. Install air duct onto the server board.
Hardware Installations and Upgrades Figure 71. Installing the Air Duct 4. Connect all power cables to the server board. Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices.
Hardware Installations and Upgrades Figure 72. Replacing the Backup Battery 4. Dispose of the battery according to local ordinance. 5. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. Note: You will need to run the BIOS Setup to restore the configuration settings to the RTC. Replacing a System Fan Note: The system fans cannot be hot swapped. System power must be removed when replacing a system fan. 1.
Hardware Installations and Upgrades Replacing the Backplane Removing the Backplane 1. Remove all hot-swap drive carriers, regardless of whether or not a drive is installed in the carrier. 2. Disconnect all cables from the backplane. 3. Remove the screw (see letter A). 4. Pull up the backplane (see letter B). 5. Remove the backplane from the server chassis (see letter C). Figure 74. Removing the backplane Installing the Backplane 1.
Hardware Installations and Upgrades Figure 75. Installing the backplane 5. Connect cables to backplane; please refer to “Cable Routing”. Installing and Removing the Rack Handles Installing the Rack Handles Align the rack handle with the two holes on the side of the server system and attach the rack handle to the server system with two screws as shown. Figure 76.
Server Utilities 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup utility options, which is used to change server configuration defaults. You can run the BIOS Setup with or without an operating system being present. For information about specific BIOS setup screens, see the Intel® Server Board S1400SP Technical Product Specification. For a web link to this document, see “Additional Information and Software”.
Server Utilities Key Option Description Exit The key provides a mechanism for backing out of any field. When the key is pressed while editing any field or selecting features of a menu, the parent menu is reentered. When the key is pressed in any submenu, the parent menu is re-entered. When the key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded.
Server Utilities Note: You may encounter a CMOS Checksum error or other problem after reboot. If this happens, shut down the system and boot it again. CMOS checksum errors require that you enter Setup, load BIOS defaults, check your settings, save your settings, and exit Setup. Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the "clear" position clears both passwords.
Appendix A: Technical Reference Appendix A: Technical Reference Power Supply Input Voltages 460W power supply module • 100 - 127 V at 50/60 Hz 5.8 A • 200 - 240 V at 50/60 Hz 2.9 A 750W power supply module • 100 - 127 V at 50/60 Hz 8.2 A • 200 - 240 V at 50/60 Hz 4.4 A Power Supply Output Voltages The following table lists the total wattage available from the power subsystem for each voltage. For information about calculating the power usage for your configuration, please use the Power Budget Tool.
Appendix A: Technical Reference Parameter Limits Unpackaged Trapezoidal, 25g, velocity change is based on packaged weight Packaged Product Weight: ≥ 40 to < 80 Non-palletized Free Fall Height = 18 inches Palletized (single product) Free Fall Height = NA Unpackaged 5 Hz to 500 Hz 2.20 g RMS random Packaged 5 Hz to 500 Hz 1.
Appendix B: Regulatory and Compliance Information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/p/en_US/support/.
Appendix C: Getting Help Appendix C: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: 1. Visit the following Intel® support web page: http://www.intel.com/p/en_US/support/. This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel® Enterprise Server and Storage Platforms.
® Appendix D: Intel Server Issue Report Form Appendix D: Intel® Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: Intel® Server Board or System: (Example: S1400SP, R1000SP) Server Chassis: (Example P4000M. If third-party chassis used, indicate make and model.
® Appendix D: Intel Server Issue Report Form Thermal solution (Heat sink) examples: (1U, Passive w/air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number On Intel® tested list? DRAM Part Number Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other third party hardware (Example: Example: KVM, Chassis, and so on): Description/Use Manufacturer M
® Appendix D: Intel Server Issue Report Form Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD): Manufacturer: Version: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the lat
® Appendix D: Intel Server Issue Report Form Steps to replicate the issue: ® Intel Server System R1000SP Service Guide 55
® Appendix D: Intel Server Issue Report Form Issue impact statements: Do you have any potential Intel® system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.
