Technical Advisory 987

does not anticipate any issues when customers use the Intel

Server Board S1200BTL with Intel

Server Chassis other

than the Intel

Server Chassis P4304XXSHCN.

Root Cause

There is a built in mechanism to upgrade chassis backplane firmware automatically in the Baseboard Management

Controller (BMC) of the Intel

Server Board S1200BTL. On the first system power on, the BMC checks the backplane

firmware and initiates a backplane firmware upgrade, if required. If an interruption like powering down the server system

or an AC power off occurs during the period of time when the firmware is being upgraded, the backplane firmware may

be corrupted.

Corrective Action / Resolution

Short Term Corrective Action: Intel will provide replacement backplanes to customers who have a backplane failure

occur.

Long Term Corrective Action: An updated backplane firmware has been implemented in the Intel factory which contains

a fix that will allow the backplane firmware to recover automatically if the update is interrupted during the first power on.

Customers do not need to wait 3 minutes with the updated backplane.

Please contact Intel using your normal warranty process for backplane replacements. Indicate that you are calling

regarding TA0987-1. Have the following information when you call: the serial number(s) for the affected chassis (s), and

the MM#, Product Code and/or part number of the affected item needed.

Workarounds

Wait for 3 minutes (starting from pressing the power button) with Intel

Server Chassis P4304XXSHCN and Intel

Server

Board S1200BTL for the first time system boot to allow the backplane firmware to be fully updated.

Please contact your Intel Sales Representative if you require more specific information about this issue.

Enterprise Platforms & Services Division

Intel Corporation