Technical Advisory - 1026

Customers looking to use PCIe* Gen 3 add-in cards operating at Gen 3 speeds can identify affected riser cards by the

following two criteria:

1. The riser card will include a specific supplier mark etched onto the back side (non-connector side) of the riser

card. See photograph below.

2. The riser card will have a 4-digit (mm/yy) build date between and including 0412 (April 2012) and 0113 (January

2013) etched into the back side of the riser card.

The following photograph identifies a riser card that is impacted by this issue. A riser card that does NOT include the

specific supplier mark is NOT affected by this issue.

Corrective Action / Resolution

Intel has worked with its riser card supplier to correct this issue. All server systems within the Intel

Server System

R1000GZ/GL product family manufactured after January 2013 will not be impacted by this issue.

Server systems with affected riser cards but configured with PCIe* add-in cards operating at Gen 2 speeds, are

not impacted by this issue.

Customers looking to use PCIe* Gen 3 add-in cards operating at Gen 3 speeds are welcome to return the affected riser

cards back to Intel for replacement riser cards. Please contact Intel using your normal warranty process, indicating that

you are calling regarding TA # 1026. Have the following information when you call: the serial number(s) of the affected

system(s), and the part number or PBA # of the affected item needed. Part number and PBA# can be found on a white

sticker affixed to the riser card.

2. Four digit PCB

Build date

(mm/yy)

1. Supplier mark must be present