Technical Advisory 979

Copyright © 2011 Intel Corporation. * Other names and brands may be claimed as the property of others.
Description
Intel has discovered a potential HDD carrier interference issue in the Intel® Server System R1304BTLSHBN when the
right rack handle is installed. The issue observed exhibits the following symptom: the 4
th
HDD carrier can be difficult to
install and remove.
The affected product is the Intel® Server System R1304BTLSHBN.
Root Cause
The issue has been root caused to some systems being built with the incorrect rack handle screws. The incorrect rack
handle screw length is 6mm while the correct screw length is 4mm. The incorrect rack handle screw causes a conflict
with the 4
th
HDD carrier.
There was a manufacturing excursion at the Intel chassis factory and some Intel® Server System R1304BTLSHBN were built
with the incorrect rack handle screws.
Corrective Action / Resolution
Intel will provide replacement rack handle screws to customers requesting them.
Intel Chassis factory has screened all the
Intel® Server System R1304BTLSHBN products to ensure the new built Intel®
Server System R1304BTLSHBN are shipped out with the right rack handle screws.
Please contact Intel using your normal warranty process to obtain the correct rack handle screws for the Intel® Server System
R1304BTLSHBN.
Please indicate you are calling regarding TA-979-1, and have the following information when you call: serial number(s) for the
system(s) needing the replacement part.
Please contact your Intel Sales Representative if you require more specific information about this issue.
Enterprise Platforms & Services Division
Intel Corporation
AZBU1210321
AZBU1210327
AZBU1210328
AZBU1210330
AZBU1210331
S/N from AZBU1210334 to AZBU1210337 (inclusive)
AZBU1210341
AZBU1210350
AZBU1210356
AZBU1210358
AZBU1210360
AZBU1210361
AZBU1210368
AZBU1210372
AZBU1210385
AZBU1210389
AZBU1210390
AZBU1210393
AZBU1210399