Technical Advisory 975

This Technical Advisory describes an issue which may or may not affect the customer’s product
Intel Technical Advisory TA-0975-1
5200 NE Elam Young Parkway
Hillsboro, OR 97124
May 6, 2011
Copyright © 2011 Intel Corporation. * Other names and brands may be claimed as the property of others.
Hard Drive Interference Issue On Intel
®
Server System
R1304BTLSHBN
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to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such
products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of
Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent,
copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining
applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel products
described herein may contain design defects or errors known as errata which may cause the product to deviate from published
specifications. Current characterized errata are available on request.
Products Affected
Product Product code MM#
Intel
®
Server System R1304BTLSHBN
R1304BTLSHBN 911688
R1304BTLSHBNNA 907658
Description
Intel has discovered a potential hard drive interference issue in the Intel® Server System R1304BTLSHBN when using
maximum height hard drives (greater than 25.9mm). The issue observed exhibits the following symptom: hard drives
that exceed the 25.9mm chassis limitation can be difficult to install and remove.
The affected product is the Intel® Server System R1304BTLSHBN.
Root Cause
The issue has been root caused to a chassis/hard drive interaction where the hard drives exceed the maximum
allowable chassis hard drive space. Most hard drives are within this limitation, only a few hard drives (for example:
Seagate* Constellation* ES ST32000644NS) exceed this chassis height limitation. All the hard drives compatible with
Intel® Server System R1304BTLSHBN which are listed in the Server Configurator Tool are within the 25.9mm height
limitation and will not have this interference issue.
Corrective Action / Resolution
Intel recommends customers to use the hard drives compatible with Intel® Server System R1304BTLSHBN which are
listed in the Server Configurator Tool.
Intel will be modifying the chassis to gain more margins in the hard drive area.