Technical Advisory 983

The current cable (E65899-001) for the listed RAID controllers has a 4-pin SGPIO connector.

The 4-pin SGPIO connector of the E65899-001 cable cannot be plugged into the 5-pin SGPIO connector of the

backplanes or systems listed above. Without the SGPIO cable connected, the listed backplane fault LED will not

function with the Intel® RAID Controllers listed above.

Root Cause

The SGPIO connector on the backplanes or systems listed above is a 5-pin connector. The SGPIO connector on the

E65899-001 cable is a 4-pin connector. The E65899-001 cable was designed before the backplanes or systems listed

above were released and is not compatible with the backplanes or systems listed above.

Corrective Action / Resolution

Intel has designed a new cable (G24109-001) to support the connection between the affected Intel® RAID controllers

and the affected backplanes or systems. This cable will have both a 4-pin and a 5-pin SGPIO connectors.

Please contact Intel using your normal warranty process to obtain the cable with both a 4-pin and a 5-pin SGPIO

connector.

Please indicate you are calling regarding TA-0983-1, and have the following information when you call: serial number(s)

for the system(s) needing the replacement part.

Please contact your Intel Sales Representative if you require more specific information about this issue.

Enterprise Platforms & Services Division

Intel Corporation

4-pin

SGPIO

connector

5-pin

SGPIO

connector

4-pin

SGPIO

connector