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Additional Information
Learn about the benefits of Intel vPro technology
for midsize businesses at msp.intel.com.
For more information on Internet Contrasts,
visit http://www.internetcontrasts.com/.
For more information on LabTech
management console software, visit
www.labtechsoftware.com.
SOLUTION PROVIDED BY:
1. Intel
®
vPro™ technology is sophisticated and requires setup and activation. Availability of features and
results will depend upon the setup and configuration of your hardware, software and IT environment. To learn
more visit: http://www.intel.com/technology/vpro.
2. KVM Remote Control (Keyboard, Video, Mouse) is only available with Intel
®
Core™ i5 vPro™ and Core™
i7 vPro™ processors with Intel
®
Active Management technology activated and configured and with integrated
graphics active. Discrete graphics are not supported.
3. Software and workloads used in performance tests may have been optimized for performance only on
Intel microprocessors. Performance tests, such as SYSmark and MobileMark, are measured using specific
computer systems, components, software, operations, and functions. Any change to any of those factors may
cause the results to vary. You should consult other information and performance tests to assist you in fully
evaluating your contemplated purchases, including the performance of that product when combined with other
products. Configurations: All claims based on overall packaging of services provided by Internet Contrasts and
LabTech Software. Results may vary. For more information go to http://www.intel.com/performance
4. Security features enabled by Intel
®
AMT require an enabled chipset, network hardware and software, and
a corporate network connection. Intel AMT may not be available or certain capabilities may be limited over a
host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating, or powered off.
Setup requires configuration and may require scripting with the management console or further integration
into existing security frameworks, and modifications or implementation of new business processes. For
more information, see http://www.intel.com/content/www/us/en/architecture-and-technology/intel-active-
management-technology.html.
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL
®
PRODUCTS.
NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL
PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS
AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER,
AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR
USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A
PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR
OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL,
THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE
FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR
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Intel may make changes to specifications and product descriptions at any time, without notice. Designers
must not rely on the absence or characteristics of any features or instructions marked “reserved” or
“undefined.” Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts
or incompatibilities arising from future changes to them. The information here is subject to change without
notice. Do not finalize a design with this information.
The products described in this document may contain design defects or errors known as errata which may
cause the product to deviate from published specifications. Current characterized errata are available on
request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before
placing your product order. Copies of documents which have an order number and are referenced in this
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Active and Passive Power Management Capabilities
Reduce Energy Costs by $114 Per PC Per Year.
With the ability to turn off groups of PCs after hours and then
power them back up before the start of the next business day,
Internet Contrasts can now save their customers money through
lower energy usage, making a substantial positive impact on their
ROI. “If a customer has 20 PCs or more, this capability alone will
save them approximately $2,300 per year in power costs,” says
Zumwalt. “And if a customer is on a five-year lifecycle with their PCs,
that’s almost $10,000 in savings—which adds up to the price of a
server. Or put another way, you can buy 20 PCs and with a single
year’s power savings it’s like getting one free.”
Fewer truck rolls saves money and increases staff utilization.
“Without vPro, we have to send a tech onsite to diagnose problems
and I swear, 80 percent of the time, it’s simply that a cable has
come unplugged,” explains Zumwalt. “With vPro we can see what’s
going on with the machine and save a trip. From the customer’s
perspective, we seem like Johnny-on-the-spot and we fix the
problem without impacting their productivity. From our point of
view, we are increasing staff productivity and saving frustration.
We can also reload an OS remotely and this is a huge time saver for
us—a tech can rebuild a machine and never leave his chair,” says
Zumwalt. “vPro just makes sense from both a business and client
angle,” Zumwalt concludes. “If your car wasn’t working you wouldn’t
expect a mechanic to come to your house, right? It should be no
different with your laptop.”
Better Customer Experiences—Including 78% Less
Downtime—Improves Customer Satisfaction and TCO.
Intel vPro technology helps Internet Contrasts respond quickly and
remotely to customer issues. As a result, customers’ productivity
and satisfaction are both increased. “We’ve reduced downtime 78
percent and deskside visits by 50 percent. Sometimes customers
don’t realize the impact we are having because they’re not seeing
us. But I guarantee you that when some executive’s system goes
down and we can fix it remotely, then they understand the value
of vPro,” says Zumwalt. Intel vPro technology-based PCs also let
Internet Contrasts improve their strategic capabilities with clients.
“It’s not just about finding them the least expensive hardware. We
can show them how technology like vPro improves their TCO, even
if all we talk about is the power savings. Energy costs are never
going to decrease and we’re just cramming more electronics on the
grid. If I can show a customer how to save 5 percent or 10 percent a
year in energy costs, they’re going to listen to me.”
Intel vPro Technology Shows Customers
that IT Doesn’t Have to Be a Cost Center
For Brandon Zumwalt and the rest of the Internet Contrasts
team, there is no doubt that Intel vPro technology-based PCs
provide a competitive advantage. “vPro, in conjunction with our
LabTech management console, lets us have a single pane where
we can see all the endpoints we manage. And we manage more
than 800 endpoints, so once those are all vPro machines, the
time savings will help us improve our margin,” says Zumwalt. He
concludes with a final thought, “vPro lets us build more trust
with our clients because they see we have the ability to support
them wherever they are. That gives us a real advantage because
we can do more—and truly show our clients that IT doesn’t have
to be a cost center.”