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“Without vPro, we have

to send a tech onsite to

diagnose problems and I

swear, 80 percent of the

time, it’s simply that a cable

has come unplugged. With

vPro we can see what’s

going on with the machine

and save a trip. From the

customer’s perspective,

we seem like Johnny-on-

the-spot and we fix the

problem without impacting

their productivity. From

our point-of-view, we are

increasing staff productivity

and saving frustration.”

— Brandon Zumwalt, President,

Internet Contrasts

Internet Contrast’s deployment of PCs based on Intel vPro technology yields

better IT functionality and lower service delivery cost

ACTIVITY

WITHOUT

INTEL VPRO

TECHNOLOGY

WITH

INTEL VPRO

TECHNOLOGY IMPROVEMENT

Average time to resolve a

hardware problem

72 hours 24 hours

Reduced by 66%

Average time to resolve an OS problem 72 hours 8 hours

Reduced by 88%

Average amount of downtime per

PC per month

72 minutes 16 minutes

Reduced by 78%

Power cost savings per PC over 3-year

life span

$0 $343

TCO lowered

by $343

Brief: Breakthrough

Cost Savings (PDF)

Web: Find an Intel

vPro System (HTML)

To achieve their goal of making it easy for their customers to interface with technology, Texas-based

managed service provider Internet Contrasts is deploying Lenovo® PCs with Intel® vPro™ technology.

With the ability to remotely diagnose and repair problems—and decrease OS repair times by 88

percent—Internet Contrasts is able to provide faster, more responsive service to their customers

across two continents.

Using Intel vPro technology’s hardware-based KVM Remote Control,

Internet Contrasts is able to

reduce hardware repair times by 66 percent and reduce downtime by 78 percent. The end result is

showing customers that IT doesn’t have to be a cost center.

Delivering More to Customers through Intel vPro Technology

CASE STUDY

Internet Contrasts

Savings Brief

Intel® vPro™ Technology

Business Impact #1

Lower Your Labor Cost with Every Trouble Ticket—Up to $225 Each Time

Because you can do more PC maintenance and repair t asks remotely with PCs based on Intel® vP ro™ technology

—using your existing

management console software from Kaseya, LabTech, Level Platforms, or N- able—your staff can get things do ne faster and multitask more.

Not only do customers love the improved service, yo ur cost savings really add up.

Because Intel vPro technology works with your ex isting management console sof tware, there are no new investments to make. W hat’s it

like in your real-world setting? Ask one of these colleagues :

MSP

Maintenance

or Repair Task

Average Time Saved

per Incident

Labor Cost Saved Each

Time Task is Performed

(assumes labor rate of $75/hou r)

Base2 Digital

Hardware repair 60 minutes

$75

OS repair 45 minutes

$56

Axcell Technologies

Hardware repair 60 minutes

$75

OS repair 80 minutes

$100

Circle Computer Resources

Hardware repair 90 minutes

$112

OS repair 15 minutes

$19

Alvarez Technology

Hardware repair 90 minutes

$112

Green Light Business Technology

OS repair 180 minutes

$225

Business Impact #2

Reduce Truck Roll Expenses

Every field visit incurs not only labor costs , but physical costs related to gas, park ing, mileage, tolls, insurance, an d vehicle maintenance.

These can easily add up–$30, $40, or $50 per trip. Every t ruck roll prevented by the advanced remote manage ment capabilities of Intel

vPro technology sends those dollars stra ight to your bottom line.

Breakthrough

Cost Savings

Using your existing management console and PCs

featuring Intel® vPro™ technology, you can save

$50-$225 on every trouble ticket. In addition,

you can give your customers much faster payback

on their PC investments.

Resources available at https://msp.intel.com

Guide: LabTech Sales

Guide (PDF)

Brief: Lenovo vPro

Sales Brief (PDF)

Your LabTech and

Intel Key Contacts

LabTech Software:

sales@labtechsoftware.com

877. 522 .8 323

www.labtechsoftware.com

Intel:

Kevin Havre

Market Development Manager

kevin.s.havre@intel.com

503.696.3935

Features and Beneﬁts at a Glance

Comprehensive remote management capabilities that improve and extend your

services offering. LabTech is now taking advantage of powe rful new remote capa bili-

ties that are built into PCs wi th Intel vPro technolog y. These new tools signiﬁca ntly

improve down-the-wire services with remote power-up capability, proactive alerting,

and persistent asset and conﬁguration information.

Deliver services after hours to decrease customer interruptions and increase

your utilization. Because you can remotely p ower up, power down, and reset P Cs

with Intel vPro technolog y, you can shift more work to of f-hours when it won’t inter fere

with customer productivity. These functions include patch management using LabTech’s

powerful Patch Manage r, software updates, vir us scans, backups, an d asset inventories.

Improved monitoring and alerting that can prevent problems. The LabTech plus

Intel vPro technology so lution takes advanta ge of new alert templa tes to set alerts, create

tickets, or establish au to-ﬁx script actions for f aster, less costly remedi ations—often

before the customer knows t here’s a problem. After-hours N OC alerts can be se nt to

a remote NOC team or designated technician.

Deliver new value to you r customers : lower power cos t and higher pr oductivit y.

Using LabTech, you can proactively m anage your customer’s PC pow er state to save

them signiﬁcant power cost. In addition, your increased ability to solve problems remotely

means less downtime—and that means greater productivity.

Why Choose LabTech?

If you can think of an IT ta sk or process, L abTech can automate i t. LabTe ch’s

innovative technology helps to increase your efﬁciency and improve technical perfor-

mance. By eliminating time-consuming, repetitive maintenance work, you can assign

technicians to higher priority projects and do more with less.

Buy as you grow. A simple pricing and licensing model makes LabTech both affordable

and easily scalabl e. LabTech’s developers have experien ced the challenge s today’s IT

services profess ionals face and will s ell you only the number of a gents you need, when

you need them.

LabTech Marketplace Solutions. Beneﬁt from the collaborative exchange of technical

and practical information—including scripts, monitors, plug-in integrations, MSP imple-

mentation tools, and exp ertise—that wi ll enhance your IT ser vices offerin g.

LabTech Mobile Access. You can support and resolve most customers’ is sues from a

device in the palm in your ha nd! Work from anyw here, at any time with LabTech Mobil e,

available for Windows* Mo bile 6.5, Android,* iPhone* and iPad.*

Business Beneﬁts to You

Lower your service d elivery cost a nd improve proﬁ tability. Your efﬁciency improves

signiﬁcantly as you automate processes and shift more tasks from ﬁeld technicians to technicians

working remotely in your s ervice center. The remo te and “off-hours” capab ilities of LabTech plus

Intel vPro technology low er your service de livery cost and thus i ncrease your proﬁtab ility.

Signiﬁcantly increase staff utilization. The solution’s remote capabilities i ncrease the

number of issues a techn ician can handle pe r day, while the ability to move ac tivities to off-hour s

helps smooth the sched uling of tasks across you r support staff. Both of t hese advantages ca n

have a large impact on your st aff utilization.

Create new, recurring, and highly proﬁtable revenue streams. As you create new service

offerings with LabTech, your cli ents will require the m on an ongoing basis to en sure maximum retur n

on their IT investment. Th is creates recurrin g revenue streams for you r service delive ry organizatio n.

Transition your current customers more easily into managed services. With LabTech,

your break/ﬁx and wa rranty customers c an be introduced to the be neﬁts of managed ser vices.

For customers using block hour maintenance agreements, LabTech provides improved customer

responsiveness, opportunities to provide higher-value services, and cost-saving efﬁciencies for

your operations.

Improve customer service and increase your inﬂuence. The solution i mproves service

quality and enables proactive services that reduce business disruption for the customer. In addi-

tion, your increased visibility into the customer’s assets and infrastructure performance position

you as a trusted partner w ith strategic insight i nto the customer’s IT needs.

Grow Your Managed Services Business With LabTech

and Intel

vPro

™

Technology-based PCs

Why LabTech and Intel vPro Technology-based PCs?

LabTech is the only remote monitoring and management (RMM) platform

developed from the ground up by a manage d services provider for manage d

services providers ( MSPs). The robust and powerf ul functionality in LabTech

can increase technicians’ efﬁc iency and productivity through the au tomation

of routine maintenance tasks as well as the d evelopment of preventative

measures using powerful mo nitors and scripts.

Capabilities Table — The Power of LabTech Plus Intel

vPro

™

Technology

Capability

vPro OOB

Only

LabTech

In-Band Only

vPro and LabTech –

Better Together

Discover vPro-enabled devices x x x

Conﬁgure vPro settings from centralized console x x x

Remote repair

Requires third-party

KVM software

Extended asset management and monitoring

Hardware event collection/alerts x x x

Power ON/OFF x Limited support x

Asset inventory x x x

Network auto discovery x x

In-band monitoring and alerting x x

Out-of-band monitoring and alerting x

Patch management x x

Service automation via scripting x x

Trouble tickets x x

On-demand and scheduled reports x x

Policy-based system for monitoring and alert best practices x x

PCs with Intel

vPro

™

technology

have unique hardware-based manage-

ment and security capabi lities that extend LabTech’s functionality to further

streamline PC management and in crease security. They reduce the need

for deskside maintenance visits by u p to 56%

while delivering outstanding

performance and greater energy efﬁciency.

LabTech and Intel vPro technology form a solution that is a powerful framewor k for starting and growing a high-margin m anaged services busine ss that increases your value to your customers.

AN UNBEATABLE SALES STR ATEGY:

DELIVER WHAT T HE CUSTOMER

WANTS TODAY

Your small and mid-siz e business (SMB) custo mers are focus ed on

staying proﬁtable and growing, but they probably don’t realize how the

right PC choice can help them tackle the issues they care about most.

Lenovo PCs based on the 3rd Generation Intel® Core™ vPro™ pro ces-

sor and ThinkVantage* Technologies directly address the issues

they are thinking about now, as shown in the table below.

BUSINESS VALUE Y OUR CUSTOMER

NEEDS TODAY AND TOMORROW

Start the conversation your customer wants to have now. He re’s

how Lenovo PCs based on Intel vPro technolog y

can make notice able

improvements to your customers’ productivity and cost structure.

Greater ease of manageability. 80 percent of the lifetime cost

of running a PC goes to managing and maintaining the system and its

software,

including costs from deployment, system monitoring, help

desk assistance, making updates to softw are, user downtime, asset

management, and maintaining security. Lenovo PC s based on Intel

vPro technolog y have a unique and ex tensive set of tools built in

that can reduce each of these cost components and lower overal l

PC management costs by up to 50 percent.

CUSTOMER CONCERN

IMPACT OF LENOVO PCS WIT H INTEL® vPRO™ TECHNOLOGY

AND THINKVANTAGE* TECHNOLOGIES

Reducing costs

Reduces the total cost of PCs by decreasing des kside visits up to 90% each month when

using Lenovo PCs with Intel vPro tec hnology.

Increasing pr oductivi ty and custom er focus

Reduces downtime and business interrupti ons through manageability and sec urity capa-

bilities. H ardware and sof tware rep air times can be reduced up to 75% whe n using Lenovo

PCs with Intel vPro technology.

Protecting critical business information

Proactive securit y better protects against more threats . PCs stay safely patched, and they

can be patched up to 83 % faster.

Maximized returns on technology

investments

A capable PC infrastructure with the performance for tomorrow’s demanding applications

and a repair rate 26% low er than the indust ry average.

Moving towards “Green IT”

Signiﬁcantly reduce power consumpt ion and cost with advanced aft er-hours power

management, up to $600 per year, per PC.

TWO INNO VATION L EADERS,

TWO ADVANC ED TECHNOLOGIES

ACCELERATED SALES

Select Lenovo PCs deliver a value combination

no one else can offer: ThinkVantage*

Technologies and Intel® vPro

™

technology.

Improved efﬁciency and produc tivity. Downtim e is lost produc-

tivity, every time. Intel vPr o technology, used in conjunction with a

leading management console software application, allows techni-

cians to proact ively monito r PCs and spot man y issues before they

become problems and cause downtime, and can reduce PC downtime

up to 83% per PC.

When a problem does occ ur, it can often be ﬁ xed

remotely, reducing costly, time-consuming ﬁeld visits and accelerating

remediation. In addition, te chnicians ca n perform sof tware update s

securely and remotely after hours without interrupting end users.

Advanced security that helps you handle today’s emerging

threats. The hardware-enhanced security capabilities of Lenovo

PCs with Intel vPro technology ena ble proactive protection. I n fact,

security patches can be pushed down to the client PC and kep t up-to-

date remotely, ensuring full compliance. Encrypted remote power-on

and update capabilities gi ve technicians full control and let them

update PCs afte r hours.

Sales Brief fo r 3rd Gen

Intel® Core™ Processors

with Intel® vPro™ Technology

Internet Contrasts Uses Intel® vPro™ Technology

and Avoids Hours of Windshield Time

66% reduction in hardware repair times and an 88% reduction in OS repair times offers

peace of mind for their small- and mid-sized business customer

Summary of content (4 pages)

PAGE 1
case study Internet Contrasts Internet Contrasts Uses Intel® vPro™ Technology and Avoids Hours of Windshield Time 66% reduction in hardware repair times and an 88% reduction in OS repair times offers peace of mind for their small- and mid-sized business customer “Without vPro, we have to send a tech onsite to diagnose problems and I swear, 80 percent of the time, it’s simply that a cable has come unplugged.
PAGE 2
“We’ve reduced downtime 78 percent and deskside visits by 50 percent. Sometimes customers don’t realize the impact we are having because they’re not seeing us. But I guarantee you that when some executive’s system goes down and we can fix it remotely, then they understand the value of vPro.
PAGE 3
Advanced Tools Streamline PC Management Tasks and Significantly Impact Customer Satisfaction. The advanced manageability and security features of Intel vPro technology allow Internet Contrasts to significantly streamline a number of key PC management tasks within their existing management console software. This both reduces their cost and helps eliminate downtime and interruptions for PC users. “If I have to send a tech to Austin, Texas, he’s staring at the windshield for half a day,” says Zumwalt.
PAGE 4
Active and Passive Power Management Capabilities Reduce Energy Costs by $114 Per PC Per Year. With the ability to turn off groups of PCs after hours and then power them back up before the start of the next business day, Internet Contrasts can now save their customers money through lower energy usage, making a substantial positive impact on their ROI. “If a customer has 20 PCs or more, this capability alone will save them approximately $2,300 per year in power costs,” says Zumwalt.