Installation Manual

3.2.3 Slow Media Failure and Recovery Options

No Intel® RST data recovery tools are available for a drive that has experienced mechanical or

electrical failure and is considered ‘inoperable’. If the system encounters an unrecoverable

catastrophic failure of the slow media, there is no recovery/repair available. There may be third

party tools available; However, Intel has no recommendations regarding third party data recovery

tools.

To replace the inoperable slow media device, and pair the Optane™ Memory module with a

replacement slow media, the Optane™ module must be disassociated. This is required in order to

reuse it to enable Optane™ with the slow media replacement.

Note: Disassociation removes the Optane™ configuration information from the Optane™

module and deletes all data (data which is unusable cached data from the inoperable OS

disk that is being replaced). Once this disassociation is completed the module can again

be used to enable Optane™.

1. Boot into the system BIOS

2. Enter the Intel® Rapid Storage Technology pre-OS UI (Note: consult the computer

manufacturer for the location of this UI in the system BIOS)

3. The fast media (Intel® Optane™ memory module) should be displayed on the main page,

A. Highlight it and hit <Enter> to go to the“Reset to non-Optane” page

B. Under ‘Disk Actions’ highlight the action ‘Reset to non-Optane’ and hit <Enter>

C. Highlight ‘Yes’ and hit <Enter>

4. The disk can now be used to enable System Acceleration with Intel® Optane™ Memory

At this point the operating system can be reinstalled to the system:

1. Install the new slow media (SATA HDD, SSD, or SSHD)

2. Install the Windows 10 OS

3. Re-enable Intel® Optane™ Memory

4. Complete any customizations or application installs

3.2.4 Optane™ Memory Module Failure and Recovery Options

This section documents support for Intel® Optane™ memory module upgrades or replacements for

systems that already have Intel® Optane™ Memory enabled. Whether upgrading the memory

module or replacing a faulty memory module, the following steps will apply:

3.2.4.1 Disable Optane™ Memory:

1. Launch the Intel® Optane™ Memory UI or launch the Intel® RST UI

2. Click the ‘Setup’ tab for the Optane™ UI, the Intel Optane™ memory tab for the Intel® RST

3. Click Disable to start the disabling process.

4. Once the UI has completed all tasks for disabling Optane™ and any necessary file migration

has completed(after the progress indicator reaches 100%), a reboot option will be displayed

5. Reboot the system and complete the disablement process