User's Manual
Table Of Contents
- About this Manual
- Manual Organization
- Product Accessories
- Additional Information and Software
- Safety Information
- Warnings
- Server Board Features
- Server Board Installations and Upgrades
- Server Utilities
- Troubleshooting
- Resetting the System
- Problems following Initial System Installation
- Hardware Diagnostic Testing
- Specific Problems and Corrective Actions
- Power Light Does Not Light
- No Characters Appear on Screen
- Characters Are Distorted or Incorrect
- System Cooling Fans Do Not Rotate Properly
- Diskette Drive Activity Light Does Not Light
- CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light
- Cannot Connect to a Server
- Problems with Network
- System Boots when Installing PCI Card
- Problems with Newly Installed Application Software
- Problems with Application Software that Ran Correctly Earlier
- Devices are not Recognized under Device Manager (Windows* Operating System)
- Hard Drive(s) are not Recognized
- Bootable CD-ROM Is Not Detected
- LED Information
- BIOS Error Messages
- Regulatory and Compliance Information
- Getting Help
- Intel® Server Issue Report Form
- Date Submitted:
- Company Name:
- Contact Name:
- Email Address:
- Intel Server Product:
- Priority (Critical, Hot, High, Low):
- Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.
- Board / Chassis Information
- Operating System Information
- Operating System
- Version
- Service Pack
- Peripheral Information
- Hard Drive Information:
- Complete Problem Description
Troubleshooting
Intel Server Board SE7210TP1-E User Guide 41
BIOS Error Messages
When a recoverable error occurs during the POST, the BIOS displays an error message describing
the problem (see Table 5).
Table 5. BIOS Error Messages
Error Message Explanation
GA20 Error An error occurred with Gate A20 when switching to protected mode
during the memory test.
Pri Master HDD Error
Pri Slave HDD Error
Sec Master HDD Error
Sec Slave HDD Error
Could not read sector from corresponding drive.
Pri Master Drive - ATAPI Incompatible
Pri Slave Drive - ATAPI Incompatible
Sec Master Drive - ATAPI Incompatible
Sec Slave Drive - ATAPI Incompatible
Corresponding drive is not an ATAPI device. Run Setup to make
sure device is selected correctly.
A: Drive Error No response from diskette drive.
CMOS Battery Low The battery may be losing power. Replace the battery soon.
CMOS Display Type Wrong The display type is different than what has been stored in CMOS.
Check Setup to make sure type is correct.
CMOS Checksum Bad The CMOS checksum is incorrect. CMOS memory may have been
corrupted. Run Setup to reset values.
CMOS Settings Wrong CMOS values are not the same as the last boot. These values
have either been corrupted or the battery has failed.
CMOS Date/Time Not Set The time and/or date values stored in CMOS are invalid. Run
Setup to set correct values.
DMA Error Error during read/write test of DMA controller.
FDC Failure Error occurred trying to access diskette drive controller.
HDC Failure Error occurred trying to access hard disk controller.
Checking NVRAM..... NVRAM is being checked to see if it is valid.
Update OK! NVRAM was invalid and has been updated.
Updated Failed NVRAM was invalid but was unable to be updated.
Keyboard Error Error in the keyboard connection. Make sure keyboard is
connected properly.
KB/Interface Error Keyboard interface test failed.
Memory Size Decreased Memory size has decreased since the last boot. If no memory was
removed, then memory may be bad.
Memory Size Increased Memory size has increased since the last boot. If no memory was
added, there may be a problem with the system.
Memory Size Changed Memory size has changed since the last boot. If no memory was
added or removed, then memory may be bad.
No Boot Device Available System did not find a device to boot.
Off Board Parity Error A parity error occurred on an off-board card. This error is followed
by an address.
continued