User's Manual
Table Of Contents
- About this Manual
- Manual Organization
- Product Accessories
- Additional Information and Software
- Safety Information
- Warnings
- Server Board Features
- Server Board Installations and Upgrades
- Server Utilities
- Troubleshooting
- Resetting the System
- Problems following Initial System Installation
- Hardware Diagnostic Testing
- Specific Problems and Corrective Actions
- Power Light Does Not Light
- No Characters Appear on Screen
- Characters Are Distorted or Incorrect
- System Cooling Fans Do Not Rotate Properly
- Diskette Drive Activity Light Does Not Light
- CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light
- Cannot Connect to a Server
- Problems with Network
- System Boots when Installing PCI Card
- Problems with Newly Installed Application Software
- Problems with Application Software that Ran Correctly Earlier
- Devices are not Recognized under Device Manager (Windows* Operating System)
- Hard Drive(s) are not Recognized
- Bootable CD-ROM Is Not Detected
- LED Information
- BIOS Error Messages
- Regulatory and Compliance Information
- Getting Help
- Intel® Server Issue Report Form
- Date Submitted:
- Company Name:
- Contact Name:
- Email Address:
- Intel Server Product:
- Priority (Critical, Hot, High, Low):
- Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.
- Board / Chassis Information
- Operating System Information
- Operating System
- Version
- Service Pack
- Peripheral Information
- Hard Drive Information:
- Complete Problem Description
Troubleshooting
Intel Server Board SE7210TP1-E User Guide 39
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NOTE
Random errors in data files: If you are getting random errors in your data
files, they may be getting corrupted by voltage spikes on your power line. If
you are experiencing any of the above symptoms that might indicate voltage
spikes on the power line, you may want to install a surge suppressor between
the power outlet and the system power cord.
Devices are not Recognized under Device Manager (Windows*
Operating System)
The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard
NICs, and other components. See “Additional Information and Software” for a link to the current
drivers and chipset files.
Hard Drive(s) are not Recognized
Check the following:
Make sure the drive is not disabled in BIOS Setup.
Make sure the drive is connected correctly and that is plugged into the power supply.
Make sure the drive is compatible. See “Additional Information and Software” for a link to the
tested drives.
Make sure you have not exceeded the power budget for the server. See “Additional Information
and Software” for a link to software to check your power budget.
If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your
drive documentation for details on setting the SCSI ID for your drives.
If using IDE drives, verify that the master/slave settings are set correctly. See your drive
documentation for details on setting the master/slave settings.
If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed
correctly.
Bootable CD-ROM Is Not Detected
Check the following:
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.