Intel® Express 550T Routing Switch User Guide 696939-003 717287-1.
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500.bok : 500fro ii Fri Sep 11 14:52:16 1998 Year 2000 capable An Intel product, when used in accordance with associated documentation, is “Year 2000 Capable” when, upon installation, it accurately stores, displays, processes, provides, and/or receives data from, into, and between the twentieth and twenty-first centuries, including leap year calculations, provided that all other technology used in combination with said product properly exchanges date data with it. Copyright © 1998, Intel Corporation.
500.bok : 500toc.doc iii Fri Sep 11 14:52:16 1998 Contents Chapter 1 Intel Express 550T Routing Switch 1 Introduction to the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
00.bok : 500toc.doc iv Fri Sep 11 14:52:16 1998 C O N T E N T S System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internet Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Local Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500.bok : 500toc.doc v Fri Sep 11 14:52:16 1998 C O N T E N T S DNS IP Conversion Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tools for the Stack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stack Synchronization Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch Position Organizer . . . . . . . . . . . . . .
500.bok : 500toc.doc vi Fri Sep 11 14:52:16 1998 C O N T E N T S Customer Support Technicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500.bok : 500pre vii Fri Sep 11 14:52:16 1998 Preface Information sources for this switch Quick Start description This User Guide is one of three sources of information delivered with this switch. Information type... Given in...
500.bok : 500pre P R E F viii Fri Sep 11 14:52:16 1998 A C E Warning Electrostatic Sensitive Device Electrostatic Sensitive Device Do not handle the printed circuit board unless the working area is static-free! 0887 Products covered Prerequisite knowledge This User Guide gives you instructions on how to use: • Intel Express 550T Routing Switch • Intel Device View This User Guide is intended for personnel authorized to configure and manage local area networks.
500.bok : 500pre P R E ix Fri Sep 11 14:52:16 1998 F A C E Access to submenus You access submenus using a menu hierarchy. These are shown by use of angle brackets and the courier typeface. For example, File>Configuration>Setup shows that to select the Setup submenu you must first click File and then Configuration.
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500.bok : 50001 1 Fri Sep 11 14:52:16 1998 1 In this chapter Intel Express 550T Routing Switch This chapter covers the following topics.
500.bok : 50001 C H A P 2 Fri Sep 11 14:52:16 1998 T E R 1 Intel Express 550T Routing Switch Introduction to the product Purpose of the switch The Intel Express 550T Routing Switch uses your existing network cables to integrate switching technology into your computer network.
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500.bok : 50001 C H A P 4 Fri Sep 11 14:52:16 1998 T E R Front panel ports 1 Intel Express 550T Routing Switch These ports are on the front panel: Port Function CONSOLE port (DB-9) Connects a PC (running a VT100 emulation), a VT100 terminal or a modem to access the built-in Local Management program. 8 x 10/100Base-TX ports (RJ-45) Connects devices using Unshielded Twisted Pair (UTP) cabling complying to EIA 568A Category 5 or ISO/IEC 11801 Category 5 level D.
500.bok : 50001 C H A 5 Fri Sep 11 14:52:16 1998 P T E R 1 Intel Express 550T Routing Switch Rear Panel Introduction The rear panel has a cooling fan outlet and the main supply cable, so you should position the switch with the rear panel facing away from you.
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500.bok : 50001 C H A 7 Fri Sep 11 14:52:16 1998 P T E R 1 Intel Express 550T Routing Switch Positioning and Installing the Switch Allow adequate ventilation The switch contains two fans to air-cool the internal circuitry. The air is drawn in from the left of the unit and expelled through the outlet grills on the right side and the rear. To ensure correct airflow, leave 100 mm (4 inches) free space on both sides and behind the switch. Do not allow the intake or outlet grills to become blocked.
500.bok : 50001 C H A P 8 Fri Sep 11 14:52:16 1998 T E R 1 Intel Express 550T Routing Switch • In an equipment rack Customer-supplied screws for securing the switch in the rack. Mounting screws are not provided because the required sizes may vary from rack to rack.
500.bok : 50001 C H A 9 Fri Sep 11 14:52:16 1998 P T E R 1 Intel Express 550T Routing Switch Installing a Module Introduction You can increase the connectivity options of your switch by installing a module. Warning Modules are not designed to be installed in, or removed from, the switch while it is in operation. You must power off the switch before attempting to install or remove a module.
500.bok : 50001 C H A P 10 Fri Sep 11 14:52:16 1998 T E R Removing the module 1 Intel Express 550T Routing Switch To remove a module: 1 If the switch is already operational, disconnect it from the main power supply. 2 Follow the instructions in “Avoiding damage to the circuit board” above. 3 Unscrew the screws securing the module. 4 Pull the module gently to disengage the connectors fully from the socket on the motherboard. Slide the module out completely.
500.bok : 50001 C H A 11 Fri Sep 11 14:52:16 1998 P T E R 1 RJ-45 connector pin assignments Connecting a device to the RJ-45 ports Cable for the Console Port Intel Express 550T Routing Switch The RJ-45 ports on the front of the switch have the following pin assignments: Pin number Function 1 RX+ 2 RX- 3 TX+ 6 TX- To connect a workstation compatible with IEEE 802.3 (Ethernet Version 1.0 and 2.
500.bok : 50001 C H A P 12 Fri Sep 11 14:52:16 1998 T E R 1 Intel Express 550T Routing Switch The Power Cable Ground warning The switch is delivered with a power cable that fits the power sockets in your country. If this is not the case, contact your dealer immediately and ask for the correct power cable.
500.bok : 50001 C H A 13 Fri Sep 11 14:52:16 1998 P T E R 1 Intel Express 550T Routing Switch Power up Powering up the switch Start-up procedure Follow these steps to power up the switch: 1 Push the female end of the power cable into the main socket (in the rear panel); plug the other end into the power supply outlet. 2 Make sure that the Power LED (on the front panel) is green. If it isn’t green, make sure that the power outlet is working correctly (switched on).
500.bok : 50001 C H A P 14 Fri Sep 11 14:52:16 1998 T E R 1 Intel Express 550T Routing Switch LED Indicates Green and Orange both Collision detected (with half duplex). blinking randomly Port enabled, link pulse active. Orange, solid Port disabled by management. Green and Orange both Port disabled by a hardware fault, or no solid hardware connected.
500.bok : 50001 C H A 15 Fri Sep 11 14:52:16 1998 P T E R 1 Intel Express 550T Routing Switch Follow the instructions in Chapter 2 to change the configuration while the switch is operating.
500.bok : 50001 C H A P 16 Fri Sep 11 14:52:16 1998 T Port Status button E R 1 Intel Express 550T Routing Switch To see the speed and duplex settings of all the ports, press the Port Status button.
500.bok : 50002 17 Fri Sep 11 14:52:16 1998 2 In this chapter Intel Device View This chapter covers the following topics.
500.bok : 50002 C H A P 18 Fri Sep 11 14:52:16 1998 T E R 2 Intel Device View System Requirements Requirements for Intel Device View under Windows DHCP limitation Requirements for Intel Device View on the Web server Requirements for Intel Device View on the Web client 18 You need a PC with the following minimum requirements to run Intel Device View: • Microsoft Windows NT workstation or server, version 4.0, or Microsoft Windows 95 or Microsoft Windows 98. (Windows NT 4.
500.bok : 50002 C H A 19 Fri Sep 11 14:52:16 1998 P T E R Requirements for Intel Device View with plugin 2 Intel Device View To run Intel Device View with a plugin, the PC must be running HP OpenView* or Intel LANDesk Manager. Installation and Removal To start the installation of Intel Device View Normally, the Setup program for Intel Device View will start automatically after you insert the compact disc (CD) in your CD ROM drive.
500.bok : 50002 20 Fri Sep 11 14:52:16 1998 Removal of Intel Device View Removal under Windows To remove Intel Device View under Windows: 1 Close all Intel Device View programs. 2 Use standard Windows procedures to uninstall Intel Device View. Using Intel Device View Concept Intel Device View configures all the parameters on your switch, or group of switches known from here on as a stack, (via SNMP) and monitors their activities.
500.bok : 50002 C H A 21 Fri Sep 11 14:52:16 1998 P T E R 2 Intel Device View • Information section — provides details about diagnostics, traps, errors and the system. Using this window, you can show activity statistics for the switch (or the stack) and for individual ports. Before a switch is contacted Basic menu bar commands Before a switch or stack is contacted, the following commands are available through the menu bar. The toolbar buttons are for users using Intel Device View in Windows.
500.bok : 50002 C H A P Tools menu 22 Fri Sep 11 14:52:16 1998 T E R 2 Intel Device View The Tools menu has the following commands: • Ping — sends ICMP echo packets to the switch. Can also be accessed by selecting . • A Report Manager — uploads reports, logs and the parameter block from the switch. Can also be accessed by selecting . • A Recovery Manager — regains control of your switch if you have lost contact. This is described in “Recovery Manager”, p. 105.
500.bok : 50002 C H A 23 Fri Sep 11 14:52:16 1998 P T E R 2 Intel Device View • A color coding chart for Intel Device View to show the states of switch’s LEDs Setting the Preferences Setting the polling intervals The polling intervals determine how often Intel Device View contacts the switch or stack and updates the status and information displayed. To change the polling parameters: 1 Select Monitoring>Preferences. 2 Click Polling or Monitor.
500.bok : 50002 C H A P 24 Fri Sep 11 14:52:16 1998 T E R Setting the timeout parameters for SNMP Setting the community for SNMP polling 24 2 Intel Device View The timeout determines the intervals between polling and the number of times the request is retried if a device is not responding. To change the timeout parameters: 1 Select Monitoring>Preferences. 2 Click Timeouts. 3 Change the values. 4 Click OK. The community for SNMP polling determines access rights.
500.bok : 50002 C H A 25 Fri Sep 11 14:52:16 1998 P T E R 2 Intel Device View Installing and Managing Switches Following installation of Intel Device View After installing Intel Device View, you can add new switches, establish or expand stacks of switches, and manage existing switches and stacks. Adding new switches To add new switches (that have not been assigned an IP address) to Intel Device View, select Device>Install. The Install Wizard will start and guide you through the installation.
500.bok : 50002 C H A P 26 Fri Sep 11 14:52:16 1998 T E R Matrix Module connected to a new switch 2 Intel Device View When the Install wizard detects that a new switch is connected to a Matrix Module, a message informs that you must decide how to manage the switch. If you want to manage it separately, the installation is completed and the switch is displayed in the Intel Device View window.
500.bok : 50002 C H A 27 Fri Sep 11 14:52:16 1998 P T E R 2 Intel Device View 4 Establishing and expanding a stack Click OK. If you connect switches that already have IP addresses assigned together via a Matrix Module, you can manage them as a stack. To create or expand an existing stack: 1 Select Device>Manage, and the Manage dialog opens. 2 Type in the IP Address or MAC address of one of the switches.
500.bok : 50002 C H A P 28 Fri Sep 11 14:52:16 1998 T E R 2 Intel Device View Device Tree Introduction The Device Tree displays the separate subnets on your LAN as branches in a tree. This includes a branch that shows all the unconfigured devices on the LAN. Identifying devices The Device Tree uses several icons to represent the individual devices: Icons Device Description Recognized as a switch. Recognized as a router. Recognized as a hub. Device contacted, but not recognized.
500.bok : 50002 C H A 29 Fri Sep 11 14:52:16 1998 P T E Right mouse button commands R 2 Intel Device View By positioning the mouse pointer in the Device Tree and clicking the right mouse button, the following functions are available: Functions Description (without a device selected) View IP Address Sorts the devices by their IP addresses. Name Sorts the devices by their DNS names. Add Device If a device has not been auto-detected then you can add it to the tree.
500.bok : 50002 C H A P 30 Fri Sep 11 14:52:16 1998 T E R 2 Intel Device View Device View (Main Display) Switch contacted When Intel Device View contacts the switch or stack, the front (interface side) of the switch or stack is displayed. This view provides a real-time view of the switch, or stack and ports, which behave in the same way as the physical switch. For example, the LEDs change color according to the state of the switch/stack.
500.bok : 50002 C H A 31 Fri Sep 11 14:52:16 1998 P T E R Right mouse button commands for a single switch 2 Intel Device View Right click a single switch and Intel Device View offers: Functions Description Device Setup Displays comprehensive information about the switch’s overall setup. VLAN/Routing Setup Provides an overview of existing VLANs and the opportunity to add new ones or change existing ones. IP Filtering Setup Defines user groups and filter the packets sent to them.
500.bok : 50002 C H A P 32 Fri Sep 11 14:52:16 1998 T E Right mouse button commands for a stack border R 2 Intel Device View Functions Description Device Reboots the switch and provides information about the firmware in the switch. Also enables the switch’s firmware to be upgraded. Configuration Ensures the switch’s configuration is safe by saving it to the flash memory, by backing up to disk and by being able to restore it again should it be lost.
500.bok : 50002 C H A 33 Fri Sep 11 14:52:16 1998 P T E R Right mouse button commands for a switch in a stack 2 Intel Device View Functions Description Port Overview Provides port performance, packet distribution and spanning tree information for all the ports in the stack. Device Enables you to reboot the stack and provides information about the firmware in the switches.
500.bok : 50002 C H A P 34 Fri Sep 11 14:52:16 1998 T E Right mouse button commands for a port 34 R 2 Intel Device View Functions Description IPX Routing Provides information about the IPX routing links and networks, and the number of packets sent via the IPX protocols. Device Restarts the switch and provides information about the firmware in the switch. Configuration Ensures the switch’s configuration is safe by saving it to the flash memory.
500.bok : 50002 C H A 35 Fri Sep 11 14:52:16 1998 P Color coding T E R 2 Intel Device View The switch and ports are displayed in different colors: Switch Body Ports Color Means Gray The switch is operational (the software is loaded and running) and it can be contacted by Intel Device View via the network. Dark blue That switch is selected, and various device-specific parameters can be changed using the right-mouse button. Dark green Port enabled, but no plug connected.
500.bok : 50002 C H A P 36 Fri Sep 11 14:52:16 1998 T E R 2 Intel Device View Explorer Intel Device View Explorer The Explorer within Intel Device View displays management information, for example VLANs on this switch and other switches. If a switch is disabled or not operational, it is displayed with a red cross through it. General management information for the switch is accessed from the Monitoring menu.
500.bok : 50002 C H A 37 Fri Sep 11 14:52:16 1998 P T E R Right mouse button commands Diagnostic details window 2 Intel Device View Right click a message and Intel Device View offers: Functions Description Details Displays a diagnostic details window that describes the problem and gives a possible solution. Refresh Reloads and updates all the diagnostic information. Clear Clears all the messages displayed.
500.bok : 50002 C H A P 38 Fri Sep 11 14:52:16 1998 T E Right mouse button commands R 2 Intel Device View Right click a message and Intel Device View offers: Functions Description Refresh Reloads and updates all the information in this window. Clear Clears all the messages displayed. Properties Enables color coding to be switched on and off and define maximum number of messages displayed.
0.bok : 50002 C H A 39 Fri Sep 11 14:52:16 1998 P T E R 2 Intel Device View Errors Window Errors window The Errors window is a log of all error messages generated by the switch. Right mouse button commands Right click a message and Intel Device View offers: Functions Description Refresh Reloads and updates all the information in this window. Clear Clears all the messages displayed. Pause Pauses the normal updating of information in this window.
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500.bok : 50003 41 Fri Sep 11 14:52:16 1998 3 In this chapter Standard Configuration Configuration is the way we change the setup of the switch or stack. In this chapter you will find all the instructions you need to change setups that affect the switch, or stack, and the ports. Topic See Page Changing the Setup of the Switch or Stack 42 Changing the Setup of the Port 57 In chapter 4 you will find instructions to integrate VLANs and routing into your setup.
500.bok : 50003 C H A P 42 Fri Sep 11 14:52:16 1998 T E R 3 Standard Configuration Changing the Setup of the Switch or Stack Improving switch security Using the mouse 42 To restrict the use of the switch or stack, you can: • Change the administrator password for local management. • Change the user password for local management. • Limit access to Local Management via the Console port and/or Telnet.
500.bok : 50003 C H A 43 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration System Identifying the switch To assist with switch identification and administration, you can change certain switch details (name, location and contact person). With a switch or stack in the Device View window: 1 Select Device Setup or Stack Setup. 2 Click System. 3 Change the details. 4 Click OK. These details are used by SNMP management centers.
500.bok : 50003 C H A P 44 Fri Sep 11 14:52:16 1998 T E R 3 Standard Configuration Internet Protocol Changing IP details 44 To change the main IP address and network mask: 1 Select Device Setup or Stack Setup. 2 Click IP. 3 Change the details. 4 Click OK. This is used to contact the switch via IP (TFTP, SNMP, TELNET etc.) protocols.
500.bok : 50003 C H A 45 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration Local Time Setting the date and clock to local time To change the clock in the switch to your local time: 1 Select Device Setup or Stack Setup. 2 Click Date/Time. 3 Click Insert Current PC Date/Time to show the present settings. If this is satisfactory, click OK. Note The clock displays the time at which it is accessed and not the current time.
500.bok : 50003 C H A P 46 Fri Sep 11 14:52:16 1998 T Security Adding a device 46 E R 3 Standard Configuration The authentications list defines the hosts that can carry out SNMP, TFTP or Telnet management on the switch, have read-write or readonly rights and access to communities. You can: • Add a new entry to the list • Delete an entry • Edit existing entries To add a host that is allowed to carry out management on the switch: 1 Select Device Setup or Stack Setup.
500.bok : 50003 C H A 47 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration 9 Click OK. Traps Purpose Adding a trap A trap alerts you of events occurring in the switch. The traps list shows where SNMP traps (generated by the switch) are sent. You can: • Add a new entry to the list • Delete an entry • Edit existing entries Note If there are no entries in the Traps list, then no SNMP traps are sent. 1 Select Device Setup or Stack Setup. 2 Click Traps. 3 Click Add.
500.bok : 50003 C H A P 48 Fri Sep 11 14:52:16 1998 T E R 3 Standard Configuration Permanent Entries Purpose Adding a Permanent Entry 48 Enables you to allocate a port to a device that does not send out device information. These devices are not removed from the switch’s address table, regardless of how long they are quiet. This is useful for connections to printers and other similar devices.
500.bok : 50003 C H A 49 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration Link Aggregation Purpose Adding an Aggregate Link Combines two or four adjacent ports to increase the bandwidth between two switches or stacks. You can: • Add a new entry to the list • Delete an entry To set up and add an aggregate link: 1 Select Device Setup or Stack Setup. 2 Click Link Aggregation. 3 Click Add. 4 For a stack, click Switch and select one from the list.
500.bok : 50003 C H A P 50 Fri Sep 11 14:52:16 1998 T E R 3 Standard Configuration Port Mirroring Purpose Provides a facility to debug or monitor traffic on a specific port, by duplicating the traffic and sending it to a specified port. Only one pair of ports can be mirrored per switch.
500.bok : 50003 C H A 51 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration Local Management Changing password details Changing timeout details The administrator has read-write access at all levels. The user can read the monitoring screens, but cannot change the configuration, update software or reset the station. To prevent unauthorized personnel changing configurations: 1 Select Device Setup or Stack Setup. 2 Click Local Management.
500.bok : 50003 C H A P 52 Fri Sep 11 14:52:16 1998 T E R 3 Standard Configuration TFTP Changing password details To give added security, you can limit the number of staff authorized to transfer TFTP files by changing the TFTP password. To change the password: 1 Select Device Setup or Stack Setup. 2 Click TFTP. 3 Type the old password. 4 Type the new password. 5 Retype the new password (in Retype new). 6 Select OK.
500.bok : 50003 C H A 53 Fri Sep 11 14:52:16 1998 P T E R Changing the flow control Changing the default forwarding mode Enable forward learn packets mode 3 Standard Configuration Flow control prevents the loss of frames during busy periods. Note that the individual port settings overrule the default setting. To change the default flow mechanism on all ports: 1 Select Device Setup or Stack Setup. 2 Click Switching. 3 Click Default Flow Control. 4 Click Enabled or Disabled. 5 Click OK.
500.bok : 50003 C H A P 54 Fri Sep 11 14:52:16 1998 T E R Changing the time to measure errors Changing number of errors before adaptive forwarding mode operates 3 Standard Configuration The sample time should be the shortest time needed to detect errors. If the sample time is too great, there may be too many errors before the forwarding mode changes. To change the time the switch retains error counters: 1 Select Device Setup or Stack Setup. 2 Click Switching. 3 Click Advanced.
500.bok : 50003 C H A 55 Fri Sep 11 14:52:16 1998 P T E R Warning when using VLANs 3 Standard Configuration • Time between transmitted Configuration BPDUs • Time the switch spends in the Listening and Learning states It is important to be aware of problems that may arise when using Spanning Tree and VLANs. The Spanning Tree can use alternative paths (such as different ports) to get messages to their destination.
500.bok : 50003 C H A P 56 Fri Sep 11 14:52:16 1998 T E R Changing the spanning tree priority Changing the message age expiry time Changing the hello expiry time 56 3 Standard Configuration The higher the value, the lower the chance of the switch being used as the root bridge. To change the priority value: 1 Select Device Setup or Stack Setup. 2 Click Spanning Tree. 3 Click Priority. 4 Type the required value. 5 Click OK.
500.bok : 50003 C H A 57 Fri Sep 11 14:52:16 1998 P T E R Changing the forward delay expiry time Changing the state of the ports 3 Standard Configuration To change the time between port states while the bridge attempts to become the root: 1 Select Device Setup or Stack Setup. 2 Click Spanning Tree. 3 Click Forward Delay Timer Expiry. 4 Type the required number of seconds. 5 Click OK. To specify that all ports are using Spanning Tree Protocol: 1 Select Device Setup or Stack Setup.
500.bok : 50003 C H A P 58 Fri Sep 11 14:52:16 1998 T Using the mouse E R 3 Standard Configuration There are two ways to access the Port Setup window: • Double-click the port • Right-click on the port, and click Port Setup General Changes Renaming a port Location for a port 58 To give a port a new name, for example, its use or the user(s) connected: 1 Click the port you want to rename. 2 Select Port Setup. 3 Click General. 4 In Description, type the new name. 5 Click OK.
500.bok : 50003 C H A 59 Fri Sep 11 14:52:16 1998 P T E R 3 Standard Configuration Port Mode Disabling the port Disabling auto-negotiation If you disable the port, the devices attached to it cannot use the switch. The MAC address of those devices are removed from the switch’s address table. If those addresses are defined as permanent entries, they are not purged but are unable to use the switch. To disable the port: 1 Click the port you want to disable. 2 Select Port Setup.
500.bok : 50003 C H A P 60 Fri Sep 11 14:52:16 1998 T E R Changing duplex mode Changing the port speed Changing the forwarding mode on a port 60 3 Standard Configuration To change the port’s duplex mode (when auto-negotiation is disabled): 1 Click the port you want to change. 2 Select Port Setup. 3 Click Port Mode. 4 Click Half Duplex or Full Duplex. Half allows either transmission or receipt of the data and Full allows both transmission and receipt of the data. 5 Click OK.
500.bok : 50003 C H A 61 Fri Sep 11 14:52:16 1998 P T E R Changing the flow control on a port 3 Standard Configuration Flow control prevents the loss of frames during busy periods. To change the flow mechanism on a port: Note This feature is over-ridden by disabling the flow control setting in Device Setup>Switching. 1 Click the port you want to change. 2 Select Port Setup. 3 Click Port Mode. 4 In Flow Control, click the flow control you want.
500.bok : 50003 C H A P 62 Fri Sep 11 14:52:16 1998 T E R Changing the cost of the path Changing priority of the port in the spanning tree 62 3 Standard Configuration 4 Click Enable spanning tree on this port. If there is a check mark in the box, the port is used in STP. If the box is empty, the port is not used in STP. 5 Click OK. The higher the cost, the lower the chance of this port being used for forwarding traffic, if there is an alternative route.
500.bok : 50004 63 Fri Sep 11 14:52:16 1998 4 In this chapter Advanced Configuration In this chapter you will learn how to use Advanced Configuration effectively. This chapter covers the Virtual LAN (VLAN), Routing and IP Filtering features. You can create logical network groups (VLANs) by segmenting the switch; for example, according to the subnetting scheme within your network. Each VLAN is an isolated group and the switch only forwards traffic between members of the same group.
500.bok : 50004 C H A P 64 Fri Sep 11 14:52:16 1998 T E R 4 Advanced Configuration VLANs (Virtual LANs) Purpose You can use VLANs to: • Create up to 128 separate user groups • Limit broadcast and multicast traffic • Increase security by limiting communication between groups • Allocate network resources (such as servers) to groups For a more comprehensive explanation of the VLAN concept, refer to the online help.
500.bok : 50004 C H A 65 Fri Sep 11 14:52:16 1998 P T Adding a VLAN Deleting a VLAN E R 4 Advanced Configuration The task of adding VLANs is simplified by using the VLAN Wizard. VLANs are not switch specific when managing a stack. Therefore, right-click the stack border to access VLAN/Routing Setup. To add a VLAN: 1 Select VLAN/Routing Setup. 2 Click Add, and follow the instructions in the Wizard windows.
500.bok : 50004 C H A P 66 Fri Sep 11 14:52:16 1998 T E R 4 Advanced Configuration 4 Adding a policy to a VLAN Adding a new switch to a distributed VLAN /Routing You may want to add another policy (that is, a port, IP address, IP subnet or MAC address) to an existing VLAN. To add a policy: 1 Select VLAN/Routing Setup. 2 Click the name of the VLAN you want to edit. 3 Select Policies>Add. 4 Select the New policy type. 5 Fill in the appropriate field(s). 6 Click Close.
500.bok : 50004 C H A 67 Fri Sep 11 14:52:16 1998 P T E R Changing VLAN mode 4 Advanced Configuration To change the mode of operation of a VLAN: 1 Select VLAN/Routing Setup. 2 Click Advanced. The VLAN mode is shown. 3 Click the VLAN mode to see the full range of choices. VLAN Mode Description Stand-alone For single switches: there is no exchange of information with VLANs on other switches; each switch is its own domain (STDALONE).
500.bok : 50004 C H A P 68 Fri Sep 11 14:52:16 1998 T E R Adding a station to a Switch VLAN Link Changing VLAN domain name Changing the priority of the server Changing the time before the server is removed 68 4 Advanced Configuration To place a station on the link between two switches or two stacks, configure the station as a permanent entry.
500.bok : 50004 C H A 69 Fri Sep 11 14:52:16 1998 P T E Ports with IP learning R 4 Advanced Configuration 3 Double-click Server Expiry Time-out, and type the new value. 4 Click OK. IP learning must be enabled when using IP policies. (IP learning is enabled on all ports by default.
500.bok : 50004 C H A P 70 Fri Sep 11 14:52:16 1998 T E Adding a routing link Changing IP and IPX details Adding a static route 70 R 4 Advanced Configuration To add a routing link to a VLAN that is not already configured: 1 Select VLAN/Routing Setup>Add. 2 Select the Setup an IP routing interface box. 3 Click Next, and follow the instructions in the Wizard windows. To change the routing protocol details for an existing VLAN: 1 Select VLAN/Routing Setup. 2 Click Routing.
500.bok : 50004 C H A 71 Fri Sep 11 14:52:16 1998 P T E R Changing the number of BOOTP request hops Changing RSVP settings Changing Type of Service priorities 4 Advanced Configuration This parameter specifies the maximum number of hops that a BOOTP request can make before being discarded. To change the number of hops: 1 Select VLAN/Routing Setup. 2 Click Advanced>IP Routing. 3 Double-click the Maximum BootP request hops, and type the new value. 4 Click OK.
500.bok : 50004 C H A P 72 Fri Sep 11 14:52:16 1998 T E R 4 Advanced Configuration 4 Click OK. DVMRP Tunnels Introduction This routing switch supports the Distance Vector Multicast Routing Protocol (DVMRP). This enables IP multicast packets to be encapsulated in an IP header, and sent through a tunnel between two specific switches on a network that does not support DVMRP routing. The tunnel is defined using IP addresses, a source IP address and a destination IP address.
500.bok : 50004 C H A 73 Fri Sep 11 14:52:16 1998 P T E R Enabling IGMP pruning 4 Advanced Configuration IGMP pruning implements a system where only the necessary amount of IP multicast packets are bridged. To enable IGMP pruning: 1 Select VLAN/Routing Setup. 2 Click Advanced>IP Routing>IGMP. 3 Check Enabled. 4 In Pruning timeout, type the new value. 5 Click OK. IP Filtering Purpose IP filtering is available when you are routing between nets or VLANs.
500.bok : 50004 C H A P 74 Fri Sep 11 14:52:16 1998 T E Adding a User Group Adding a Member 74 R 4 Advanced Configuration Before filtering can take place, you must define the different user groups. To add a user group: 1 Select IP Filtering Setup>User Groups. 2 Click Add. 3 Type a unique name for the User Group. 4 Click OK. 5 When the User Group list is complete, click Close. To add a member to a user group: 1 Select IP Filtering Setup>Add member.
500.bok : 50004 C H A 75 Fri Sep 11 14:52:16 1998 P T Checking Member connections E R 4 Advanced Configuration 3 For port selections, define the IP filter protocol, while for Address define the IP Address (and subnet if necessary). 4 Select the User Group for this new member. 5 Click OK. This checks which members a specific member can communicate with, and lists them on screen. To check connections: 1 Select IP Filtering Setup. 2 Click a Member in the list.
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500.bok : 50005 77 Fri Sep 11 14:52:16 1998 5 In this chapter Managing the Switch This chapter covers the following topics.
500.bok : 50005 C H A P 78 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch Management using Intel Device View Why use Intel Device View? Intel Device View allows you to: • Configure system, switching, IP, spanning tree, authentication, and trap parameters for the switch. • Configure port-related parameters. • View traps, logs, traces, and reports generated by the switch. • Monitor port activity. • Monitor port faults. • Monitor switch activity. • Monitor VLANs and Routing.
500.bok : 50005 C H A 79 Fri Sep 11 14:52:16 1998 P T E R Hardware details 5 Managing the Switch To see the MAC address, hardware version and memory size: 1 Click Monitoring>Hardware Information. 2 To update the information, click Refresh. Monitoring the Switch’s Performance Monitoring the total packet activity To view the total activity of the packets on all the ports: 1 Select Device Activity>Total Packets. Each column represents a port and its activity level.
500.bok : 50005 C H A P 80 Fri Sep 11 14:52:16 1998 T E Monitoring the total activity of transmitted packets Monitoring the total activity of received packets Monitoring the total number of errors 80 R 5 Managing the Switch To view the total activity of the packets being transmitted on all the ports: 1 Select Device Activity>Tx Packets. Each column represents the activity level on that port. 2 To see the exact value, hold the mouse pointer over a port.
500.bok : 50005 C H A 81 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch Monitoring the spanning tree statistics To view the spanning tree statistics for the whole switch, select Spanning Tree Statistics. Overview of all the ports To view the setups of all the ports on the switch: 1 Select Port Overview. 2 Double-click a port to get the specific details for that port: port performance, faults, packet distribution, link aggregation and spanning tree information.
500.bok : 50005 C H A P 82 Fri Sep 11 14:52:16 1998 T E Stations on the switch R 5 Managing the Switch To view the IP addresses of the devices that have accessed management on the switch: 1 Click Monitoring>Access Overview. 2 To change the order of the information, click the appropriate title bar. Monitoring using RMON Purpose The switch contains several RMON functions. These function provide a tool for collecting information about network traffic.
500.bok : 50005 C H A 83 Fri Sep 11 14:52:16 1998 P RMON Alarms RMON Events T E R 5 Managing the Switch Alarm is a useful RMON feature; it enables you to set your own thresholds for when the network activity requires some attention. 1 Right-click a switch and select Monitoring>RMON Alarms>Configure. The Alarm Table window opens, which lists all alarms. 2 Click Add to add an alarm to the list. After defining the alarm, a trap is sent every time the threshold is exceeded.
500.bok : 50005 C H A P 84 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch Monitoring the Stack’s Performance Monitoring the health of the stack The Stack Health Monitor provides an overall status for the switches in the stack. To view the health of the stack: Right-click the stack border and select Stack Health Monitor. If the condition of any of the switches alters, the changes are displayed on screen.
500.bok : 50005 C H A 85 Fri Sep 11 14:52:16 1998 P T E Monitoring IntraStack activity R 5 Managing the Switch To view the total activity of the packets between the switches in the stack, or across the Matrix Module: 1 Right-click the stack border and select IntraStack Traffic Each column represents a Matrix Module port and its activity level. 2 To see the exact value, hold the mouse pointer over a port.
500.bok : 50005 C H A P 86 Fri Sep 11 14:52:16 1998 T E R Monitoring the total packet activity per port 5 Managing the Switch To view the total activity of the packets on all the ports: 1 Right-click the stack border and select Stack Activity>Total Packets per Port. Each column represents a port and its activity level. 2 Monitoring the total packet activity of the switches To see the exact value, hold the mouse pointer over a port.
500.bok : 50005 C H A 87 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch 3 Monitoring the total activity of transmitted packets Monitoring the total activity of received packets Monitoring the total number of errors Click View and change the presentation style: 3D- to 2DGraph, with or without a peak value indicator and vertical to horizontal bars.
500.bok : 50005 C H A P 88 Fri Sep 11 14:52:16 1998 T E R Overview of all the ports Monitoring the spanning tree statistics 88 5 Managing the Switch To view the setups of all the ports in the stack: 1 Right-click the stack border and select Port Overview. 2 Double-click a port to get the specific details for that port: port performance, faults, distribution and spanning tree information.
500.bok : 50005 C H A 89 Fri Sep 11 14:52:16 1998 P T E Stations on the switch R 5 Managing the Switch To view the IP addresses of the devices on the switch: 1 Select Monitoring>Access Overview. 2 To change the order of the information, click the appropriate title bar. Monitoring VLANs and Routing General information The information provided in this section is switch specific. To get information about a switch, including switches in a stack, right-click that switch.
500.bok : 50005 C H A P 90 Fri Sep 11 14:52:16 1998 T E R Overview of the VLANs on a switch 5 Managing the Switch To view the VLANs on the switch: 1 Select VLAN>Monitoring. This shows a full list of VLANs active on the switch or in the domain (if distributed VLAN or stand-alone for a stack). To view this window from the Explorer, right-click the VLAN name and select Monitor.
500.bok : 50005 C H A 91 Fri Sep 11 14:52:16 1998 P T E R Information about the domain Information about VLAN configuration 5 Managing the Switch To view the VLAN mode and Domain name: 1 Select VLAN>Status. 2 To change the information, see “Changing VLAN mode” in “VLANs (Virtual LANs)”, p. 67. To see if another user is configuring the VLANs, view the version number of the VLAN configuration or the time this configuration has been running: 1 Select VLAN>Status.
500.bok : 50005 C H A P 92 Fri Sep 11 14:52:16 1998 T E Information about the server VLAN links to other switches 92 R 5 Managing the Switch This provides status information about the server: Note This information is only available from switches in a stack or from switches in a distributed VLAN. 1 Select VLAN>Status.
500.bok : 50005 C H A 93 Fri Sep 11 14:52:16 1998 P T E R Monitoring IP links Monitoring IP networks 5 Managing the Switch To view the IP Routing links: 1 Select IP Routing>Links. 2 Double-click a link to get the specific details about that link: counters, setup and ARP table information. 3 To present the Counters information as a graph, double-click the parameter you are interested in. To view the IP network table, select IP Routing>Networks.
500.bok : 50005 C H A P 94 Fri Sep 11 14:52:16 1998 T E R Monitoring IP counters RSVP tables 94 5 Managing the Switch To view the IP protocol counters for all links: 1 Select IP Routing>Counters. 2 Click the protocol to get the specific details on that protocol: packets received and packets transmitted. 3 To present the information as a graph, double-click the parameter you are interested in. This table shows the IP addresses and ports on the links used to reserve bandwidth.
500.bok : 50005 C H A 95 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch IP multicast networks This table provides information about the topology of accessible subnets that have DVMRP routers. To view the multicast network table, select IP Routing>IP Multicast>Network: IP multicast forwarding This table provides information about how IP multicast packets are forwarded. To view the multicast forwarding table, select IP Routing>IP Multicast>Multicast Forwarding.
500.bok : 50005 C H A P 96 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch IGMP table This table provides information about routers that want to receive multicast packets at a specific address. To view the IGMP table, select IP Routing>IP Multicast>IGMP. Monitoring IPX links To view the IPX Routing links: 96 1 Select IPX Routing>Links. 2 Double-click a link to get the specific details on that link: counters, setup and ARP table information.
500.bok : 50005 C H A 97 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch Monitoring IPX networks To view the IPX network table, select IPX Routing>Networks. Monitoring IPX services To view the IPX services, select IPX Routing>Services. Monitoring IPX counters To view the IPX protocol counters for all links: 1 Select IPX Routing>Counters. 2 Click the protocol to get the specific details for that protocol: packets received and packets transmitted.
500.bok : 50005 C H A P 98 Fri Sep 11 14:52:16 1998 T E R Monitoring the performance of a port 5 Managing the Switch To monitor the performance of a specific port: 1 Right-click the port. 2 Select Port Details>Performance. This table shows the total number of frames and bytes, utilization of the ports and the number of packets transmitted and received.
500.bok : 50005 C H A 99 Fri Sep 11 14:52:16 1998 P T E R Monitoring the distribution on a port Monitoring the spanning tree statistics on a port Monitoring the received packets on a port Monitoring the packets transmitted from a port 5 Managing the Switch To monitor the distribution percentages of unicast, multicast and broadcast frames on a specific port: 1 Right-click the port. 2 Select Port Details>Distribution.
500.bok : 50005 C H A P 100 Fri Sep 11 14:52:16 1998 T E R Monitoring the VLANs on a port 5 Managing the Switch To view the VLANs on the port: 1 Right-click and select VLAN Port Monitoring. 2 Click either of the tabs to view details of that port: Shows the VLAN’s... Double-click a row to show the...
500.bok : 50005 C H A 101 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch Tools for the Switch Tools available The switch has various tools to help with management: Use... To... Ping Ensure a device is connected to the network. Report Manager Transfer files from a remote switch to your local disk or file server. Telnet Access the switch from any workstation on the network using Telnet. Recovery Manager Regain control of your switch.
500.bok : 50005 C H A P 102 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch 3 Change the settings in the fields if required, and click Ping. Report Manager Using the Report Manager To view a log or report: 1 Click Tools>Report Manager. If you are managing a stack, select the IP Address of the individual switch. 2 Double-click IP Address, and type the correct IP address for the device you want to receive the directory. 3 Select a directory from the Directory list box, and click View.
500.bok : 50005 C H A 103 Fri Sep 11 14:52:16 1998 P T What does it do? E R 5 Managing the Switch • Log files (to pinpoint trouble sources) to provide diagnostic information for troubleshooting • Detailed system information and operational statistics This facility is divided into four parts: • Configuration Allows you to change the basic configuration parameters of the switch, reset some of the configuration as well as save and load backups of the configuration.
500.bok : 50005 C H A P 104 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch • Access to the Local Management application Software Update lets you: - Load new software to the switch - Reset the switch if necessary - Monitor the software status Instructions on how to access the application have been mentioned earlier: • Access from the CONSOLE port Details are in Quick Start. • Access using Telnet Select Tools>Telnet.
500.bok : 50005 C H A 105 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch Recovery Manager Purpose Use the Recovery Manager if the software in your switch is corrupted or a software download to the switch failed, or you have moved a configured switch from another net, forgotten the switch’s IP address, or simply lost control of the switch. Note Using the Recovery Mode Manager The Recovery Mode Manager only works when the switch is set in Recovery Mode.
500.bok : 50005 C H A P 106 Fri Sep 11 14:52:16 1998 T E R 5 Managing the Switch Tools for the Stack Tools available for a stack When managing a stack, the following tools are available: Stack Synchronization Manager Purpose Before switches connected together via a Matrix Module can be managed as a stack, their configurations must be synchronized. This manager checks that all the configurations are compatible.
500.bok : 50005 C H A 107 Fri Sep 11 14:52:16 1998 P T E R 5 Managing the Switch Switch Position Organizer Using the Switch Position Organizer This tool enables you to reposition the switches displayed on screen, so they have the same relative position to each other as the physical switches in the stack. To reposition a switch: 1 Select Tools>Switch Position Organizer. 2 Click the switch’s IP address. 3 Use the arrows to change the position of the IP address in the list.
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500.bok : 50006 C H A P 110 Fri Sep 11 14:52:16 1998 T E R 6 Technical Specifications Physical Specifications Approvals Physical 110 The switch has the following approvals: Approval for Standard Safety UL 1950 CSA-C22.2 No.
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500.bok : 50006 C H A P 112 Fri Sep 11 14:52:16 1998 T E R 6 Technical Specifications Power Specifications Consumption Power consumption: 100W maximum Power supply The power supply has: Nominal power supply voltages 100 to 120 V AC, 2.5 A 200 to 240 V AC, 1.
500.bok : 50006 C H A 113 Fri Sep 11 14:52:16 1998 P T E Supported protocols R 6 Technical Specifications This switch supports the following protocols: Subject Document Reference Bridge/Spanning Tree IEEE 802.1d Ethernet IEEE 802.3 Fast Ethernet IEEE 802.3u Full duplex flow control IEEE 802.3x Gigabit Ethernet IEEE 802.
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500.bok : 50007 C H A P 116 Fri Sep 11 14:52:16 1998 T E R 7 Console Port Use and Troubleshooting Use of the Console Port Purpose of Console Port If you lose contact with the switch and the Recovery Manager in Intel Device View or Local Management over the LAN cannot contact it, then the following is possible via the Console port on the front of the switch.
500.bok : 50007 C H A 117 Fri Sep 11 14:52:16 1998 P T E R 7 Console Port Use and Troubleshooting Upgrading Software If a working switch software needs to be upgraded, it is recommended to use the Software Upgrade Wizard in Intel Device View rather than the maintenance mode commands. This is easier and the existing configuration is retained. Switch Configuration The configuration information for the switch is stored in two files residing in flash memory.
500.bok : 50007 C H A P 118 Fri Sep 11 14:52:16 1998 T E R 7 Console Port Use and Troubleshooting Recovering from Start-up Failure Network boot process The network boot process is as follows: 1. The switch sends a BOOTP request over the network.
500.bok : 50007 C H A 119 Fri Sep 11 14:52:16 1998 P T E R 7 Console Port Use and Troubleshooting BOOTP request and the name of the boot software to a specified boot server. This is useful if the boot server being used does not support the use of a bootptab file. • It runs tests on hardware and provides diagnostic information.
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500.bok : 50007 C H A 121 Fri Sep 11 14:52:16 1998 P T E R 7 Console Port Use and Troubleshooting Troubleshooting Tools Troubleshooting tools available The tools available for troubleshooting on the switch are: The LED indicators These are located on the front panel of the switch. The LEDs indicate the overall switch status, and the status of each of the switch’s ports and backplane segments (where applicable). See earlier in this manual for a full description of the LEDs and their use.
500.bok : 50007 C H A P 122 Fri Sep 11 14:52:16 1998 T E R 7 Console Port Use and Troubleshooting 3 Check for any relevant messages in the Trap window. Use of this tool is described in “Trap Window”, p. 37. 4 Check for any relevant messages in the System window. The System Log gives details about system events that occur during start-up and operation and also the general state of the switch.
500.bok : 50007 C H A 123 Fri Sep 11 14:52:16 1998 P T E R 7 Console Port Use and Troubleshooting Start-up Problems I’ve forgotten my password Explanation: You are prompted for a password on the Login screen. Action: Enter Maintenance Mode, and type: run defparm. Consequence: This resets the configuration to the default values so you can assign a new password.
500.bok : 50007 C H A P 124 Fri Sep 11 14:52:16 1998 T E R 7 Console Port Use and Troubleshooting I have poor performance and high numbers of second port drops Explanation: There may be a loop in the network and Spanning Tree is not enabled. Action: Avoid loops, or alternatively, either enable STP on all the ports (using Device Setup) or specific ports (using Port Setup).
500.bok : 50007 C H A 125 Fri Sep 11 14:52:16 1998 P T E R 7 Console Port Use and Troubleshooting Reporting the Problem to Intel Customer Support Introduction If you are unable to solve the problem and want to report the problem to Intel Customer Support, there are certain things that you can do, to enable us to begin solving your problem quickly. Intel Device View makes the gathering of such information easy, and presents it in an easy-to-interpret format.
500.bok : 50007 C H A P 126 Fri Sep 11 14:52:16 1998 T E R Files suitable for TFTP transfer 7 Console Port Use and Troubleshooting You can retrieve log files for analysis using TFTP. Here are two of the various files suitable for TFTP transfer: Type Name Contains ASCII report Information for Customer Support staff log List of errors miaram Information for Customer Support staff Binary filter ixxxxxx.p For example in9eb003.
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500.bok : legal 128 Fri Sep 11 14:52:16 1998 A P P E N D I X A Limited Hardware Warranty If the Customer Support Group verifies that the product is defective, they will have the Return Material Authorization Department issue you an RMA number to place on the outer package of the product. Intel cannot accept any product without an RMA number on the package.
500.bok : legal 129 Fri Sep 11 14:52:16 1998 A P P E N D I X Country France Germany Italy UK A Limited Hardware Warranty Number +44 1793 404988 +44 1793 404777 +44 1793 404141 +44 1793 404900 Language French German Italian English If the Customer Support Group verifies that the product is defective, they will have the Return Material Authorization Department issue you an RMA number to place on the outer package of the product. Intel cannot accept any product without an RMA number on the package.
500.bok : legal 130 Fri Sep 11 14:52:16 1998 A P P E N D I X A Limited Hardware Warranty Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
500.bok : legal 131 Fri Sep 11 14:52:16 1998 A P P E N D I X A Limited Hardware Warranty AVERTISSEMENT Le système a été conçu pour fonctionner dans un cadre de travail normal. L’emplacement choisi doit Ítre: • • • • • Propre et dépourvu de poussière en suspension (sauf la poussière normale). • Muni d’une prise murale correctement mise à la terre. Bien aèrè et loin des sources de chaleur, y compris du soleil direct. A l’abri des chocs et des sources de ibrations.
500.bok : legal 132 Fri Sep 11 14:52:16 1998 A P P E N D I X A Limited Hardware Warranty Prima di rimuovere il coperchio del telaio, assicurarsi che il sistema sia scollegato dall’alimentazione, da tutti i collegamenti di comunicazione, reti o linee di modem. Non avviare il sistema senza aver prima messo a posto il coperchio. ADVERTENCIAS El sistema está diseñado para funcionar en un entorno de trabajo normal.
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500.bok : 500ix.doc 140 Fri Sep 11 14:52:16 1998 Automated Support You can reach Intel® automated support services 24 hours a day, every day at no charge. The services contain the most up-to-date information about Intel products. You can access installation instructions, troubleshooting information, and general product information. World Wide Web & Internet FTP Access Intel's World Wide Web page or download information using anonymous FTP. How to Access: WWW Customer Support: http://support.intel.
