Intel® 800 Series Chipset Family Common System Configuration Issues Using the Intel® Ultra ATA Storage Driver and Intel® Chipset Software Installation Utility Revision 3.0 May, 2001 Shane K.
Revision History Rev Comments Date 1.0 2.0 2.1 3.0 19 Nov 99 18 May 00 19 Jun 00 22 May 01 Initial Release Added Windows* 2000 information; Registry access error message Added Intel® 815, Intel® 815E, and Intel® 820E Chipsets Added Windows Me, and Intel® 850/810E2/815EP/815P/860 Chipsets DISCLAIMER Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
1. SCOPE OF THIS DOCUMENT ......................................................................................................................................5 2. HOW TO IDENTIFY THE OPERATING SYSTEM VERSION ...............................................................................................5 3. HOW TO IDENTIFY THE INTEL CHIPSET ......................................................................................................................7 4.
11.3.10 11.3.11 Symptom: ‘Old or Out-of-Date Firmware’ Error Message Appears in System Event Log .............................37 Symptom: High 'CPU utilization' Reported in HD Tach* Utility....................................................................
1. Scope of This Document This document discusses system configuration issues related to the use of the Intel® Chipset Software Installation Utility for the Intel® 810 chipset family, the Intel® 815 chipset family, the Intel® 820 chipset family, the Intel® 840 chipset, the Intel® 850 chipset, the Intel® 860 chipset and the Intel® Ultra ATA Storage Driver for Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT* 4.0.
• Double-click on the System icon that appears in the following window: • Located on the General tab, look for the operating system version, as shown below: The version codes are translated in the following table: Windows 98 4.10.1998 Original Retail Version Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version Windows Millennium Edition (Me) 4.90.3000 Original Retail Version Windows 2000 5.00.2195 Original Retail Version Windows NT 4.0 Version 4.
3. How to Identify the Intel Chipset If you are unsure which Intel chipset is located in your computer, you will need to look at the motherboard for the chipset markings. Note: Some system manufacturers may void your warranty if you open the case. Check with the manufacturer if you have any concerns about this before proceeding. Caution: Make sure you disconnect the power before opening the case. Avoid touching any of the components inside the system.
4. Intel® Chipset Software Installation Utility for Intel Chipsets 4.1 Description The Intel® Chipset Software Installation Utility (formerly referred to as Intel® INF Installation Utility) for Intel chipsets was developed for updating certain versions of Windows* 95, Windows 98, Windows Millennium Edition (Me), or Windows 2000. The Intel Chipset Software Installation Utility is not required or compatible with Windows NT* 4.0.
"YES" indicates that the listed operating system version might not optimally configure the Intel chipset. "NO" indicates that the operating system should optimally configure the Intel chipset. The Intel Chipset Software Installation Utility does not need to be run. "N/A" indicates Not Applicable. Do not run the Intel Chipset Software Installation Utility.
The Intel Chipset Software Installation Utility (infinst_enu.zip or infinst_enu.exe) is available for all Windows Operating Systems with the Plug and Play feature. The infinst_enu.zip file is approximately 1.3MB in size and the infinst_enu.exe file is approximately 1.4MB in size. The infinst_enu.zip file requires a compression utility such as WinZip* or PKZip* to unzip the file. The README.
5. Troubleshooting After installing the Intel® Chipset Software Installation Utility for Intel chipsets, certain symptoms may be seen depending on the system configuration. The following sections detail each of these symptoms as well as possible causes and resolutions. 5.1 Symptom: System Locks Up During Restart Resolution: System lockup can occur during Restart as a result of several possible system issues. In the event of a system lockup, restart the machine and view Device Manager.
6. Intel® Ultra ATA Storage Driver 6.1 Description The Intel® Ultra ATA Storage Driver enables fast Ultra ATA transfers for a variety of ATA/ATAPI storage devices such as hard drives and CD-ROMs. When configured properly with other elements of your system, the driver has been architected to take advantage of the latest Intel Ultra ATA controller features to improve both storage subsystem performance and overall system performance.
8. Using the Intel® Ultra ATA Storage Driver This section applies only to users with Windows* 98 (4.10.1998), Windows 98 Second Edition (4.10.2222), Windows Millennium Edition (Me), Windows 2000, or Windows NT* 4.0 8.
8.4 Obtaining and Installing the Intel® Ultra ATA Storage Driver The Intel® Ultra ATA Storage Driver for the Intel 800 series chipset family can be downloaded from the following Intel web site: http://support.intel.com/support/chipsets/storagedrivers/ultraATA/ The Intel Ultra ATA Storage Driver is available for Windows* 98, Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000, and Windows NT* 4.0 in both English (intelata_enu.exe) and multi-language (intelata_multi.exe) versions.
8.6 Installation Under Windows* 2000 After installing the Intel Ultra ATA Storage Driver on Windows 2000, new hardware will be detected by Windows 2000 and you will be prompted to install a device driver for an "Ultra ATA Channel.
8.7 Issues During Installation 8.7.1 Symptom: Incompatible Hardware The following error message occurs during installation: Resolution: This issue is resolved by installing the Intel® Ultra ATA Storage Driver on a system with one of the following Intel chipsets: • Intel® 810, Intel® 810E, or Intel® 810E2 chipset • Intel® 815, Intel® 815E, Intel® 815EP, or Intel® 815P chipset • Intel® 820 or Intel® 820E chipset • Intel® 840 chipset • Intel® 850 chipset • Intel® 860 chipset 8.7.
8.8 DMA Checkbox Setting Not Available in Windows* 98 After installing the Intel® Ultra ATA Storage Driver, the DMA checkbox setting will no longer be available in Windows* 98 and Windows 98 Second Edition (SE). The DMA checkbox setting is usually located under: Start Button / Settings / Control Panel / System / Device Manager. Expand the listing under Disk Drives and double-click on Generic IDE Disk Type XX. After double-clicking the Generic IDE Disk Type, click on the 'Settings' tab.
8.9 Confirming the Intel Ultra ATA Storage Driver for Windows* 98 is Installed To confirm that the Intel Ultra ATA Storage Driver for Windows* 98 and Windows 98 Second Edition (SE) has been loaded, Device Manager / Hard Disk Controller listing should show the following: Intel® 810, Intel® 810E, Intel® 815, and Intel® 820 Chipsets Note: There is no "dual fifo" notation after either the Primary or Secondary IDE controller listing.
8.10 Confirming Intel Ultra ATA Storage Driver for Windows NT* 4.0 is Installed To confirm that the Intel Ultra ATA Storage Driver for Windows NT* 4.
8.11 Windows NT 4.0 SCSI Adapters 'Drivers' Tab Indicates 'Not Started' The 'Drivers' tab within the SCSI Adapters applet in Windows NT 4.0 will indicate that the driver is 'Not Started' as illustrated in the following image: This is a known issue with version 5.0 of the Intel® Ultra ATA Storage Driver. The text should read "Intel Ultra ATA Controller [Started].
8.12 Uninstalling the Intel Ultra ATA Storage Driver 8.
9. Intel® Ultra ATA Companion 9.1 Description The Intel® Ultra ATA Companion is a Win32 application which works in tandem with the Intel Ultra ATA Storage Driver to provide detailed, useful information about the storage subsystem. The Intel Ultra ATA Companion queries the Intel Ultra ATA Storage Driver to obtain detailed Ultra ATA Controller and device information, which is displayed on the screen and can be saved to a log file.
After clicking on Companion, the following window will appear: Note: The 'Devices' and 'Parameters' listing in your system can differ from the following illustration. Note: For a complete list of descriptions for the names that appear under the Controller Parameters and Device Parameters, please refer to the Help file. The Help file is accessed by clicking on 'Help' and then 'Contents and Index.
9.3 Primary Channel Master Device After clicking on the 'Primary Channel' Master device, the 'Parameters' window will reflect information about the Primary Master device that is currently installed in your system. The following illustration is an example: Note: The 'Devices' and 'Parameters' listing in your system can differ from the following example.
9.5 Changing Transfer Mode Limit Parameters The Intel® Ultra ATA Companion allows you to modify the Transfer Mode Limit for each IDE and ATAPI device installed in your system. The wrench icon denotes the parameter than can be modified. Simply double-click on the parameter to change the value.
9.6 Independent Configuration of Different Devices on the Same Cable The Intel Ultra ATA Driver allows different IDE or ATAPI devices that have different maximum transfer rates to be independently configured even when both devices are located on the same IDE cable.
Click on the drop-down arrow located next to 'Parameter Data' to be given a choice of transfer modes that you can select from for this specific device. The above illustration has the Master device on the Primary Channel selected so any changes in this example would change the transfer mode for only the Master device on the Primary Channel. Each device would need to have the transfer mode configured separately.
The following illustration shows an example of changing the Master device on the Primary Channel from the default setting of a UDMA-4 transfer mode to a UDMA-2 transfer mode: Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 28
9.7 Theoretical Transfer Rates Associated with Transfer Modes The table below lists different transfer modes that certain IDE and ATAPI (ie. hard drive, CDROM) devices support along with the theoretical transfer rate. Please refer to the documentation that was bundled with your device or contact the hardware manufacturer for more information about your specific IDE or ATAPI device.
After a transfer mode has been selected, the wrench icon will blink indicating that a change has occurred.
9.8 Generate and View a Report using the Intel Ultra ATA Companion The Intel Ultra ATA Companion allows you to generate and view a report. Everything that appears for each device in your system (except for the Serial #'s), can be generated into a report. This information can be very helpful if you need assistance from Intel Customer Support.
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 32
Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driver 33
10. Ultra ATA/66 and Ultra ATA/100 10.1 Description Ultra ATA/66 is a newer transfer protocol technology with a theoretical transfer rate of 66 MB/s. Ultra ATA/66 is also referred to as Ultra DMA/66, Fast ATA-2, and UDMA-4 by some hard drive manufacturers. Ultra ATA/100 is the newest transfer protocol technology with a theoretical transfer rate of 100 MB/s. Ultra ATA/100 is also referred to as Ultra DMA/100 and UDMA-5.
Important Note for Removable / Mobile IDE Rack Users: If you have an Ultra ATA/66 or Ultra ATA/100 IDE device that uses a removable/mobile IDE rack, verify that the short IDE cable inside the tray is 40 pin, 80-conductor. If the IDE cable inside the try is 40 pin, 40conductor, it will limit the device to Ultra ATA/33. Please contact the mobile IDE rack manufacturer for more information. 11.3 Troubleshooting 11.3.
11.3.3 Symptom: System Will Not Boot with 40 Pin, 80-Conductor IDE Cable Installed If your system does not boot with a 40 pin, 80-conductor IDE cable installed, verify that your system meets ALL the Ultra ATA/66 or Ultra ATA/100 requirements that are listed in the section titled "Ultra ATA/66 and Ultra ATA/100." Please refer to the previous symptom titled "Intel Ultra ATA Companion Incorrectly Recognizes IDE Cable" for possible causes.
11.3.7 Symptom: Corrupted Files when Using Norton* Speed Disk* Some customers have reported issues using the Intel Ultra ATA Storage Driver with Norton* Speed Disk.* The main issue reported has been corrupted files. We are investigating these reports. At this time, we recommend that you do not use Norton Speed Disk with the Intel Ultra ATA Storage Driver. 11.3.8 Symptom: 'Inaccessible Boot Device' in Windows* 2000 when Using Adaptec* Easy CD Creator* Version 4.
The HD Tach utility (version 2.61) measures how much the processor is utilized during a timed disk Input/Output (I/O) transfer loop by comparing how many loops of an integer math routine are run when the I/O transfer is taking place versus how many of the same integer math loops are run in a similar timed run without the disk I/O operating. The HD Tach utility then generates a processor overhead percentage based on the difference of the two idle loop count runs.
