Warranty

information from the processor in order for us to determine if your processor is boxed or

OEM. You can view the video below to see what markings you will need to provide.

Related information: Guide to Intel® Desktop Processors and Sockets*

What information do I need provide when I contact Intel regarding my warranty

exchange?

Prior to contacting Intel for warranty support, complete the following steps and gather the

necessary product information that will allow us to determine whether your processor is

under warranty or not.

What information do I need to provide to determine if I have a boxed or OEM

processor?

The information to provide includes all the markings from the top of the defective processor

or defective fan-heatsink. The following document will show you the different type of

desktop processor packages we currently support and what information to collect off of each

processor package type and fan-heatsink: Guide to identifying current desktop processor and

fan-heatsink markings

Is there any other information that I might need to provide?

You may be asked to provide a valid proof-of-purchase such as an invoice when you contact

us. You should also be ready to describe the troubleshooting steps you have already tried.

This will allow our support personnel to fully understand the issue and will reduce the

possibility of our staff suggesting troubleshooting steps you have already tried.

What happens after the warranty is approved?

Once your warranty request is approved, Intel will provide information on where to return

the processor. The questions below address things to be aware of regarding this exchange.

What is a Standard Warranty Replacement (SWR)?

Standard Warranty Replacement is when you are required to return your processor to Intel

before Intel ships the new processor out. If you are an end user or a non-channel member,

this is the return process that will be used to process your return. Intel technology partners

have additional options available to them. Learn more on the Intel® Reseller Center.

How can I prevent physical damage in the shipping process and why should I care?

It is important to properly package the processor when you ship it back to Intel. If damage

occurs during the shipping process, Intel reserves the right to reject the warranty claim. The

best way to ship the processor is to use the processor clamshell that ships in the box. If you

do not have the clamshell, carefully wrap the processor in a protective material like bubble

wrap. In either case, it is critical to insure that the processor is protected from damage