User's Guide

Table Of Contents

Chapter 9. Lenovo help and support

Lenovo support Web site

Technical support information is available on the Lenovo support Web site at https://support.lenovo.com.

What is a CRU?

Customer replaceable units (CRUs) are parts that can be upgraded or replaced by the customer. A Lenovo

computer may contain the following types of CRUs:

Self-service CRU

Parts that can be installed or replaced easily by

customer themselves or by trained service

technicians at an additional cost.

Optional-service CRU

Parts that can be installed or replaced by customers

with a greater skill level. Trained service technicians

can also provide service to install or replace the

parts under the type of warranty designated for the

customer’s machine.

If you intend to install a CRU, Lenovo will ship the CRU to you. You might be required to return the defective

part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label,

and a container will be included with the replacement CRU; and (2) you might be charged for the

replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the

replacement CRU. For full details, see the Lenovo Limited Warranty at

https://www.lenovo.com/warranty/llw_

CRUs for your product model

The table below lists the CRUs and CRU types that are defined for your product model.

Part

Self-service CRU Optional-service CRU

Power cord X

ac power adapter X

Lenovo USI Pen

Note: CRU replacement instruction is provided in one or more of the following publications and are available

from Lenovo at any time upon your request.

the product User Guide

the printed publications that came with the product

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support

Center.