User's Guide

11 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is
standard procedure for most models.
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Creating recovery media and backups
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Restoring and recovering your system
For additional information, refer to the HP Support Assistant.
▲
From the Start screen, type support, and then select the HP Support Assistant app.
- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select models only.
Choose the available method according to your computer model.
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Use HP Recovery Manager after you successfully set up the computer to create HP Recovery
media. This step creates a backup of the HP Recovery partition on the computer. The backup
can be used to reinstall the original operating system in cases where the hard drive is corrupted
or has been replaced. For information on creating recovery media, see Creating HP Recovery
media (select models only) on page 51. For information on the recovery options that are
available using the recovery media, see Recovering using HP Recovery Manager on page 53.
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Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 52.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select models only)
IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
HP Recovery Manager is a software program that allows you to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
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Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
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HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
Creating recovery media and backups 51