User's Guide

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Chapter 6: Troubleshooting
Chapter 6: Troubleshooting
6.1 Basic Troubleshooting
Problem
Solution
The removable battery is not
charging.
• Make sure the AC adapter is properly connected, and
that the removable battery is properly inserted.
Nothing appears on the screen.
• The tablet computer may be in sleep mode. Press the
power button to wake up the display.
• The brightness level may be too low. Increase
brightness.
The screen suddenly turns blank
and the power indicator goes off.
• Make sure that LED indicator is not powered off in
Hottab.
• Make sure the AC adapter is properly connected.
• If running on battery power, the battery may be
depleted, charge the battery.
Wireless LAN signal quality is poor.
• The tablet computer may be out of range. Move the
tablet computer closer to the access point or another
wireless LAN device associated with it.
• Check if your surroundings have interferences, such
as microwave ovens, cordless phones. Move the
tablet computer away from objects causing
interference.
I cannot connect to another wireless
LAN device.
• Make sure that wireless LAN feature is powered on.
• Make sure that the SSID setting is the same for every
wireless LAN device in the network.
• Restart the tablet computer
• Make sure the IP address or subnet mask setting is
correct.
I cannot connect to another device
with Bluetooth.
• Make sure that both devices have Bluetooth powered
on (For the Tablet Computer, check Hottab to see if
Bluetooth is powered on).
• Make sure that the distance between the two devices
is within 10 meters and there are no walls or large
obstructions between the devices.
• Make sure the both devices are powered on and
configured to be discoverable.
• Make sure that both devices are compatible.
The GPS application cannot find my
location.
• Make sure that GPS is powered on in Hottab.
• Make sure that GPS receiver and the location sensor
are enabled in Control Panel.
• The tablet computer may be out of coverage area.
Move your tablet computer outdoors or closer to a
window.
• Check if your surroundings have interferences, such
as microwave ovens, cordless phones. Move the
tablet computer away from objects causing
interference.