User's Manual

Troubleshooting

What is a recovery image?

This refers to the operating system, drivers, and software that are

converted to a data image. It is required to recover the computer

and is embedded in the computer’s HDD. However, this is not

provided for storage devices where the capacity is less than 64 GB,

due to their small capacities.

How can I restore a computer that does not have the

Samsung Recovery Solution application?

Restore the computer with the recovery function provided by

Windows. Refer to the Recover Functionality item in the help for

more details.

Why is the capacity representation of the hard disk

drive (HDD) in Windows different from the product

specifications?

The capacity of the storage device (HDD or SSD) of the

manufacturer is calculated assuming that 1 KB = 1,000 Bytes.

However, the operating system (Windows) calculates the storage

device capacity assuming that 1 KB = 1,024 Bytes, and therefore

the capacity representation of the HDD in Windows is smaller than

the actual capacity. The capacity representation in Windows may

be smaller than the actual capacity because some applications

occupy a certain area of the HDD outside of Windows.

For models with the

Samsung Recovery Solution

application,

the HDD capacity representation in Windows may be smaller than

the actual capacity because the

Samsung Recovery Solution

application uses a hidden area of 5–20 GB of the HDD to save the

recovery image, and that hidden area is not counted towards the

total size available to Windows. The size of the

Samsung Recovery

Solution

application varies by model.