User Manual

Chapter 6. Customer Support
38 Intel® Wireless Gateway User's Guide
6.3.1 Returning a Defective Product
From North America.
Before returning any hardware product, contact an Intel Customer Support Group to obtain an
RMA number by calling [phone].
If the Customer Support Group verifies that the hardware product is defective, they will have the
Return Material Authorization Department issue you an RMA number to place on the outer
package of the hardware product. Intel cannot accept any returned product without an RMA
number on the package.
All Other Locations.
Return the hardware product to the place of purchase for a refund or replacement.
6.3.2 Limitation of Liability and Remedies
INTEL'S SOLE LIABILITY HEREUNDER SHALL BE LIMITED TO DIRECT,
OBJECTIVELY MEASURABLE DAMAGES. IN NO EVENT SHALL INTEL HAVE ANY
LIABILITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES (INCLUDING,
WITHOUT LIMITING THE FOREGOING, CONSEQUENTIAL, INCIDENTAL, AND
SPECIAL DAMAGES) INCLUDING, BUT NOT LIMITED TO, INFRINGEMENT OF
INTELLECTUAL PROPERTY, REPROCUREMENT COSTS, LOSS OF USE, BUSINESS
INTERRUPTIONS, LOSS OF GOODWILL, AND LOSS OF PROFITS, WHETHER ANY
SUCH DAMAGES ARISE OUT OF CONTRACT NEGLIGENCE, TORT, OR UNDER
ANY WARRANTY, IRRESPECTIVE OF WHETHER INTEL HAS ADVANCE NOTICE
OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOTWITHSTANDING THE
FOREGOING, INTEL'S TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS
AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE
LIMITATIONS ON POTENTIAL LIABILITIES WERE AN ESSENTIAL ELEMENT IN
SETTING THE PRODUCT PRICE. INTEL NEITHER ASSUMES NOR AUTHORIZES
ANYONE TO ASSUME FOR IT ANY OTHER LIABILITIES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations may not apply to you.
Critical Control Applications.
Intel specifically disclaims liability for use of the hardware product in critical control applications
(including, for example only, safety or health care control systems, nuclear energy control
systems, or air or ground traffic control systems) by you or your customers, and such use is
entirely at the user's risk. You agree to defend, indemnify, and hold Intel harmless from and
against any and all claims arising out of use of the hardware product in such applications by you
or your customers.
Software.
Software provided with the hardware product is not covered under the hardware warranty
described above. See the applicable software license agreement which shipped with the hardware
product for details on any software warranty.