User's Manual
Table Of Contents
- Read this first
- Chapter 1. Product overview
- Chapter 2. Using your computer
- Chapter 3. Enhancing your computer
- Chapter 4. Security
- Chapter 5. Advanced configuration
- Chapter 6. Preventing problems
- Chapter 7. Troubleshooting computer problems
- Diagnosing problems
- Troubleshooting
- Computer stops responding
- Spills on the keyboard
- Error messages
- Errors without messages
- Beep errors
- Memory module problems
- Networking problems
- Problems with the keyboard and other pointing devices
- Problems with the display and multimedia devices
- Fingerprint reader problems
- Battery and power problems
- Problems with drives and other storage devices
- A software problem
- Problems with ports and connectors
- Chapter 8. Recovery overview
- Chapter 9. Replacing devices
- Chapter 10. Getting support
- Chapter 11. You and your computer
- Appendix A. Regulatory information
- Wireless related information
- Export classification notice
- Electronic emission notices
- Federal Communications Commission Declaration of Conformity
- Industry Canada Class B emission compliance statement
- European Union - Compliance to the Electromagnetic Compatibility Directive
- German Class B compliance statement
- Korea Class B compliance statement
- Japan VCCI Class B compliance statement
- Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase
- Lenovo product service information for Taiwan
- Eurasian compliance mark
- Brazil regulatory notice
- Mexico regulatory notice
- Appendix B. WEEE and recycling statements
- Appendix C. Restriction of Hazardous Substances Directive (RoHS)
- Appendix D. ENERGY STAR model information
- Appendix E. Notices
Chapter7.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage75
•“Troubleshooting”onpage75
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsforoptimalsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7orWindows8.1,youcanfindthe
latestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diagnose
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia.Youcanusetherecovery
mediatorestoretheharddiskdrive,hybriddrive,orsolid-statedrivetothefactorydefaultstate.Formore
information,see“Creatingandusingarecoverymedia”onpage93
.
ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating
system”onpage13.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter
program,saveandprintthelogfilescreatedbytheprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),
dothefollowing:
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